[rt-users] Assets and RTx::Calendar

Hi, I have 2 custom fields in Asset tracker, a project start date end date. Each server has this field. I also have RTx::Calendar installed, and it works great for tickets, but does not work at all with Assets. I want to be able to query the AT database for the start and end dates, and put

Re: [rt-users] Assets and RTx::Calendar

Sean, RTx::Calendar has no concept of assets, just tickets. It could certainly be added by a sufficiently motivated individual. :) -Todd On Wed, Dec 17, 2008 at 4:20 AM, Sean stroke_of_de...@yahoo.com wrote: Hi, I have 2 custom fields in Asset tracker, a project start date end date. Each

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Emmanuel Lacour wrote: On Wed, Dec 17, 2008 at 01:42:23PM +, Mike Peachey wrote: Pretty useless I'm afraid. No idea what would be different between 3.8.1 and 3.8.2 that would break the password check.. assuming the password it correct. Mike, I just ran into the same bug. The problem

Re: [rt-users] Latin Characters

The issue only happens with content that its stored in the database SQL select * from nls_database_parameters where parameter='NLS_CHARACTERSET'; PARAMETER VALUE -- NLS_CHARACTERSET

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Hi Mike. Rt.log contents: [Wed Dec 17 13:36:28 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu th/autohandler/Auth:12) [Wed Dec 17 13:36:28 2008] [debug]: $pass defined (CorrectPasswordHere), Running

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Alex Young wrote: Hi Mike. Rt.log contents: [Wed Dec 17 13:36:28 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu th/autohandler/Auth:12) [Wed Dec 17 13:36:28 2008] [debug]: $pass defined

Re: [rt-users] Continuous 500 errors

Hi- The problem persists after checking my schema and a few perl modules. I'm using the mailgate with httpS and I get intermittent segfaults from mason/apache and the promail logs show 500 errors. I found another thread that talked about mailgate causing segfaults and noauth disabled. I'm not

Re: [rt-users] RT permission question

Stephen, It merely says Permission denied. I was looking at the groups he is in and found that he is in two groups. The first one (Alphabetically) is not allowed to create tickets in the target queue, but the second is. He already is the ticket owner and has ModifyTicket rights. I was

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Alex Young wrote: Really? It seems to be working for me? I have successfully logged in using several LDAP users and haven't found any faults yet. Rt.log isn't showing any errors, Because you're not calling any LDAP/ExternalAuth code.. Is there a better way for me to fix this then? Can

Re: [rt-users] RT permission question

Stephen, I tried the following tests: 1) added rights to the first group for target queue. No Joy. 2) tried to have owner move ticket to a queue that allowed any privileged user to CreateTicket. Also no joy. I'm dumbfounded. He IS a privileged user or I wouldn't

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

On Wed, Dec 17, 2008 at 01:42:23PM +, Mike Peachey wrote: Pretty useless I'm afraid. No idea what would be different between 3.8.1 and 3.8.2 that would break the password check.. assuming the password it correct. Mike, I just ran into the same bug. The problem is with the code on top

Re: [rt-users] RT permission question

On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker kfcroc...@lbl.gov wrote: Stephen, I tried the following tests: 1) added rights to the first group for target queue. No Joy. 2) tried to have owner move ticket to a queue that allowed any privileged user to

[rt-users] No reply to requestors on resolve, even if chosen

I can't seem to get a reply sent out to requestors when a ticket is Resolved. The dropdown defaults to Comment, yes, but even when I choose Reply To any combo, Requestor doesn't get it. Others do: Admincc, frex, gets notified when I choose 'requestors and Adminccs, but Requestor doesn't. I

[rt-users] Asset Shredder not working in RT 3.8.1

I've been able to get Asset Tracker working fairly well in RT 3.8.1, but Asset Shredder returns the following error when trying to wipeout assets: Can't locate object method SetResolvers via package RT::Shredder::Plugin::Assets at /opt/rt3/share/html/Admin/Tools/Shredder/index.html line 152. I'm

[rt-users] Latin Characters

Hi All I installed RT as a solution to remove Remedy's AR in my company, but i'm having some troubles displaying spanish accented characters like á é í ó ú or ñ, so, if anybody has any ideas, will be very appreciated My install is Solaris 10 SPARC Perl 5.10 RT 3.8.1 Oracle 10.2.4 Best Regards,

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Really? It seems to be working for me? I have successfully logged in using several LDAP users and haven't found any faults yet. Rt.log isn't showing any errors, but does show a warning: [Wed Dec 17 13:03:29 2008] [warning]: Use of uninitialized value $_[4] in join or string at

Re: [rt-users] Latin Characters

On Wed, Dec 17, 2008 at 12:12:51PM -0430, Eliezer E Chávez wrote: Hi All I installed RT as a solution to remove Remedy's AR in my company, but i'm having some troubles displaying spanish accented characters like á é í ó ú or ñ, so, if anybody has any ideas, will be very appreciated My

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Yeah, the password is correct. If I put an incorrect one in, it displays the exact same message. Anything else I can do to give you somethign useful to work with? Auth change in the changelog for 3.8.2 is this: * A new callback for successful login via WebExternalAuth [sartak] -Original

Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01

Alex Young wrote: I ran into a problem while upgrading RT3.8.1 to 3.8.2 RC1. If you install RT3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01 you won't be able to login and ExternalAuth contains a bug fix that is now included in RT3.8.2. If you receive this problem delete/rename the

Re: [rt-users] Upgrade 3.6 - 3.8; database corruption?

Ruslan Zakirov wrote: Start from SELECT * FROM ACL WHERE RightName = 'OwnTicket'; Check objects in the list may be there are some relevant details. Kevin Murphy wrote: I just upgraded from RT 3.6.6 to 3.8.1 on Mac OS X Server 10.4.11, using PostgreSQL 8.3.5. Creating a ticket, I

[rt-users] text box text forced to bottom?

Hi, Is there something simple I can set that permits 1. Text entered in a Reply or Comment to be inserted at the top of the text box (above any quoted text)? 2. RTFM articles inserted at the top of the text box, again to be above any quoted text? Is there a simple config option in RT I'm

Re: [rt-users] text box text forced to bottom?

The way we did this in 3.6 (though, ironically, I don't really like top-posting...) was to create a local/html/Elements/MessageBox that differed from the original via the following patch. (I believe this took care of the cursor too, if it doesn't, let me know and I'll look up how we did

Re: [rt-users] RT permission question

Stephen, Here's another interesting test result; I had this same user create a ticket in MY queue, which allows any privileged user the SeeQueue and CreateTicket rights. Then I had this person create a ticket in his own queue, make himself owner and then try to move it to my queue, No

Re: [rt-users] No reply to requestors on resolve, even if chosen

could be sendmail? On Wed, Dec 17, 2008 at 4:11 PM, Robert Munsch mun...@phillycarshare.orgwrote: I can't seem to get a reply sent out to requestors when a ticket is Resolved. The dropdown defaults to Comment, yes, but even when I choose Reply To any combo, Requestor doesn't get it. Others