On Thu, Jan 15, 2009 at 12:37:10PM +0100, Martin Maurer wrote:
Yes, having an own Lenny repository just with the rt 3.8.x packages would be
essential for all Lenny users.
If you can setup this on alioth.debian.org this would be wonderful.
I'll do this once request-tracker3.8 has been
Hello everybody,
is there a possibility to find out the day of the week out of the date?
I sopose there should be a perl function for this. Am I right? I
searched mailing lists but I didn't find any information there.
Thanks in advance for any help,
Tom.
Tomáš Sára wrote:
Hello everybody,
is there a possibility to find out the day of the week out of the date?
I sopose there should be a perl function for this. Am I right? I
searched mailing lists but I didn't find any information there.
Thanks in advance for any help,
% perl -MPOSIX -le
Hi,
Would it be possible to have a new status field, called for example
`followup', which given a date would automatically change over to
`open', or send out a reminder that one should checkup on that ticket?
--
Alfred M. Szmidt
System Administrator
KREDITOR EUROPE AB
S:t Eriksgatan 117
113 43
hi everyone,
on my side, i installed a fresh 3.8.1 version of RT and i can not see
anywhere fckeditor menu-bar, is there a documentation or something i
miss about it?
i even try to put Set($MessageBoxRichText, 1); but nothing change... i
test my RT with firefox 3 on linux and IE6 on linux...
Remy Berrebi wrote:
hi everyone,
on my side, i installed a fresh 3.8.1 version of RT and i can not see
anywhere fckeditor menu-bar, is there a documentation or something i
miss about it?
i even try to put Set($MessageBoxRichText, 1); but nothing change... i
test my RT with firefox 3
Hey guys,
i was running RT fine for the last couple of days, and as i was about to
create a ticket everything died. Apache error logs
[notice] child pid 7384 exit signal Segmentation fault (11)
I am running :
Apache/2.2.9 (Ubuntu) mod_perl/2.0.4 Perl/v5.10.0 configured
with the latest
well i can see this on my error console :
Erreur : missing ) after argument list
Fichier Source : http://localhost/rt3/Ticket/Create.html?Queue=1
Ligne : 67, Colonne : 67
Code Source :
doOnLoad(hide(document.getElementById('Ticket-Create-details')););
but i changed nothing on template or
ok i find a solution.
i edit file : /usr/share/rt3/html/Ticket/Create.html
find this on line 48 :
/Elements/Header,
Title = loc(Create a new ticket),
onload = hide(document.getElementById('Ticket-Create-details'));
i remove the ; to have this :
/Elements/Header,
Title =
Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
On Thu, Jan 15, 2009 at 12:37:10PM +0100, Martin Maurer wrote:
Yes, having an own Lenny repository just with the rt 3.8.x packages
would be essential for all Lenny users.
If you can setup this on alioth.debian.org this would be
Thanks for your answer. What you wrote works fine in shell. I need to do
this in scrip. Is there any possibility?
Thanks a lot for any comments,
Tom.
Matthew Seaman napsal(a):
Tomáš Sára wrote:
Hello everybody,
is there a possibility to find out the day of the week out of the
date? I
Hello,
some days ago I updated our Request Tracker from 3.6.1 to 3.8.2. The
update was working smoothly and without problems. Good work!
However I have one single problem:
Our RT runs with its base URL as https://;. That works perfectly with
every single link. But when clicking on replying or
Dominic Hargreaves wrote:
On Thu, Jan 08, 2009 at 03:06:48PM +, Dominic Hargreaves wrote:
On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote:
Andrew published well working Lenny packages for 3.8.1 (deb
http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also
similar
Update:
After spending using strace on apache i keep seeing the following:
.
.
.
11845 stat64(/usr/local/share/perl/5.10.0/auto/DBI/DESTROY.al, 0xbff99e80)
= -1 ENOENT (No such file or directory)
11845 stat64(/usr/lib/perl5/auto/DBI/DESTROY.al, 0xbff99e80) = -1 ENOENT
(No such file or directory)
Curtis Bruneau ha scritto:
in your etc/RT_SiteConfig.pm
Set($MessageBoxRichText, 0);
Thank you!
This solve a performance problem in my setup: many users reported
slowlyness rendering the reply/create ticket after the upgrade to 3.8.1.
cheers
Andrea
smime.p7s
Description: S/MIME
if you're on mysql and DBD::mysql 4.00x then you need 4.010 or never
where at least one seg fault has been fixed.
On Fri, Jan 16, 2009 at 2:56 PM, George Beitis
george.bei...@googlemail.com wrote:
Update:
After spending using strace on apache i keep seeing the following:
.
.
.
11845
Hi,
In RT 3.8.x is rich text formatting supported for templates? It
appears to me not which seems a strange omission, if its not supported
is it in the pipeline for future versions?
thanks Andy.
This message was sent using
On Fri, Jan 16, 2009 at 1:42 AM, Odhiambo Washington odhia...@gmail.com wrote:
On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com wrote:
hmm, seems some dists don't like gmake.
I suggest get around this by another way, i.e. cp gmake to make:
$ cd ( to home dir )
$ mkdir bin
On Fri, Jan 16, 2009 at 4:00 PM, Andrew Cobaugh phale...@gmail.com wrote:
On Fri, Jan 16, 2009 at 1:42 AM, Odhiambo Washington odhia...@gmail.com
wrote:
On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com
wrote:
hmm, seems some dists don't like gmake.
I suggest get
On Fri, Jan 16, 2009 at 8:08 AM, Odhiambo Washington odhia...@gmail.com wrote:
How do I find out sed version?
This is default sed in FreeBSD 7.x
sed --version, at least with GNU sed. I'm not as familiar with freebsd
as I should be, so I don't know what sed they use by default.
Might be worth
On Fri, Jan 16, 2009 at 4:13 PM, Andrew Cobaugh phale...@gmail.com wrote:
On Fri, Jan 16, 2009 at 8:08 AM, Odhiambo Washington odhia...@gmail.com
wrote:
How do I find out sed version?
This is default sed in FreeBSD 7.x
sed --version, at least with GNU sed.
I tried that b4 posting. It
Unfortunatelly even this does not work. I got this error Scrip 83
Commit failed: syntax error at (eval 2172) line 26, near strftime %A
(/opt/rt3/bin/../lib/RT/Action/UserDefined.pm:80).
Any suggestions.
Thanks, Tom.
Marouane Himdi napsal(a):
i think this should work
my $dayOfWeek =
Hello,
When I was configuring RT system (version 3.8.2) I wanted to preselect
value in Custom Field (type - select one value). Is there a possibility
to do so? I searched mailing lists for answer to this question but I was
not successful in finding the answer.
Tahnks in advance for your help,
Hello All,
I am setting up a queue thats primarily going to be used by users in China.
Therefore the incoming emails contain foreign characters.
But when RT forwards the email messages, the chinese characters are transformed
to a bunch of '?' characters.
My question is :
1. Do I need to tweak
Sorry
my $dayOfWeek = POSIX::strftime (%A, localtime );
$RT::Logger-debug(Day of Week is : $dayOfWeek );
Works for me
Dr Marouane HIMDI
- Mail Original -
De: Tomáš Sára s...@edhouse.cz
À: rt-users@lists.bestpractical.com
Envoyé: Vendredi 16 Janvier 2009 14h23:05 GMT +01:00 Amsterdam /
It is supported in 3.8.2 I have it setup on most of the templates now,
and it's been working fine.
Here are a couple of our templates. They were just done quickly to show
that it works:
Autoreply template:
Content-Type: text/html
Subject: AutoReply: {$Ticket-Subject}
font face=verdana size=2
Hi Alex,
ok, many thanks for responding. Currently I have 3.8.1 so Ill have
to upgrade. Thanks for the examples,
cheers Andy.
This message was sent using IMP, the Internet Messaging Program.
It may be supported in 3.8.1, I just haven't tried it properly until
3.8.2 on all the templates. I had the default auto reply as HTML in
3.8.1.
-Original Message-
From: World Wide Web Owner [mailto:w...@mx1.ukgrid.net] On Behalf Of Andy
Smith
Sent: 16 January 2009 15:16
To: Alex Young
Cc:
Hi,
We upgrade RT 3.2.2 to 3.8.1, and have a small issue.
Server info:
openSuSE11
PERL - 5.10.0
mysql - 5.0.51a
When I click on Tickets link to search for tickets, under
Owner selection, I get hundreds of users. It seems like I
am getting all users who ever submitted tickets to us. I
have looked
Same here.
A.
On Fri, Jan 16, 2009 at 11:54:42AM +0100, Martin Maurer wrote:
Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
On Thu, Jan 15, 2009 at 12:37:10PM +0100, Martin Maurer wrote:
Yes, having an own Lenny repository just with the rt 3.8.x packages
would be
To all,
Does anyone know of any reason I should NOT use the latest
CommandByEmail extension with RT 3.6.4?
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Joseph,
I have never run into that problem, however, I'm sure my permissions
are set uyp differently. Of those permissions you listed, the only
permission I can think of that might cause this is the ShowTicket. If
someone does not have that permission, they quite possibly might not be
Tomas,
When did you want this to happen? At create time? Just write a scrip
with the condition to when you want it to happen (may have to make this
user-defined) and then write an action to set the value of the CF. IF
this is the case and you have trouble with the scrip, I have many
On Thu, 15 Jan 2009 17:55:57 -0500, Joseph Spenner joseph85...@yahoo.com
wrote:
I've recently migrated from RT2.0.15 to RT3.8.1.
I have a queue with certain keywords defined. In RT2, if I wanted to
search a queue with those keywords as a criteria, I would first add the
queue to the
We presently have our RT installation running on the same hardware as the
database: an Intel 1550 box with 4 cores of about 2.5GHz each and 8GB RAM.
We've been plagued with speed issues even after upgrading to this. We realized
initial performance gains when we installed to the new hardware
Hello All,
I am having issues with the reply address set by RT. I have
a slightly less than perfect environment to work with and i need some
direction. My setup is as follows:
All of my systems are in Domain1.com domain. so for example, my exchange
server is
What type of RAID system are you using and how fast are the disks?
James Moseley
Mathew
mathew.sny...@gm
Greetings,
Couldn't find any reference in the list history about this error ( info:
freebsd, rt-3.8.1 )
# rt-shredder --plugin 'Tickets=status,deleted;queue,general'
SQL dump file is '/tmp/20090116T203916-0001.sql'
Couldn't load plugin
Error: Plugin doesn't support argument(s): status queue
Any
Hardware is RAID 5 on LSI card. I'm working on getting the disk specs.
jmose...@corp.xanadoo.com wrote:
What type of RAID system are you using and how fast are the disks?
James Moseley
Mathew
Try plugin's help. it's been rewritten and support ticket sql instead
of queue and status limits.
On Fri, Jan 16, 2009 at 11:51 PM, Alex Moura ale...@gmail.com wrote:
Greetings,
Couldn't find any reference in the list history about this error ( info:
freebsd, rt-3.8.1 )
# rt-shredder
On Fri, Jan 16, 2009 at 02:37:30PM -0500, Mathew wrote:
We presently have our RT installation running on the same hardware as the
database: an Intel 1550 box with 4 cores of about 2.5GHz each and 8GB RAM.
We've been plagued with speed issues even after upgrading to this. We
realized
On Fri, Jan 16, 2009 at 02:37:30PM -0500, Mathew wrote:
We presently have our RT installation running on the same hardware as
the database: an Intel 1550 box with 4 cores of about 2.5GHz each and 8GB
RAM. We've been plagued with speed issues even after upgrading to this.
We realized initial
I agree completely with the above, but more important to me than just RAM
and processing power is the speed of disk access. He mentioned using RAID
5 in a follow-up post. That's fine, but are these IDE or 15k SCSI drives?
Faster drives should always speed up database performance.
At 8
I absolutely agree. I've already told him that new hardware isn't going to
make a difference even before asking about it here. However, in order to be
able to cover my bases in proving him wrong (admittedly a task I chomp at the
bit for) I decided to ask about it here.
I don't have direct
On Fri, Jan 16, 2009 at 6:54 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
Try plugin's help. it's been rewritten and support ticket sql instead
of queue and status limits.
Thanks Ruslan,
It would be nice to update the examples in rt-shredder inline examples (
--help ).
Thanks again,
I don't have the exact specs but I know they are SCSI and likely 10k. I don't
know the seek times though.
jmose...@corp.xanadoo.com wrote:
On Fri, Jan 16, 2009 at 02:37:30PM -0500, Mathew wrote:
We presently have our RT installation running on the same hardware as
the database: an
Can I sob quietly into a hard drink just for the sake of having the drink?
Jesse Vincent wrote:
I agree completely with the above, but more important to me than just RAM
and processing power is the speed of disk access. He mentioned using RAID
5 in a follow-up post. That's fine, but are
I don't have direct access to the my.cnf file as I'm only a consultant these
days but once I'm able to get that I'll give some more info.
As also mentioned, I still need to take a look at the tuning scrip Ruslan
pointed me to.
Start with that script. It just queries the database. It
Jesse Vincent wrote:
I agree completely with the above, but more important to me than just RAM
and processing power is the speed of disk access. He mentioned using RAID
5 in a follow-up post. That's fine, but are these IDE or 15k SCSI drives?
Faster drives should always speed up database
Jesse Vincent je...@bestpractical.com wrote:
At 8 gigs of RAM on a well-tuned system, most of what RT is pulling out
of the database should always be cached in memory. If MySQL is going to
disk on every query, the game's over and you're better off sobbing
quietly into a stiff drink than
I'm definitely not an expert on how mysql utilizes system memory, but on
32-bit Linux systems, isn't the max amount of memory a single process can
use 2 GB?
There are (fairly standard) patches to the kernel to remove that limit.
And there are known issues with mysql on 32 bit linux and
Curtis Bruneau wrote:
Jesse Vincent wrote:
I agree completely with the above, but more important to me than just RAM
and processing power is the speed of disk access. He mentioned using RAID
5 in a follow-up post. That's fine, but are these IDE or 15k SCSI drives?
Faster drives should
Fair enough.
James Moseley
Jesse Vincent
je...@bestpracti
cal.com
I was finally able to log into the system I'm consulting on. Using all of this
discussion as a jumping off point to figure out other steps to take I've found
a couple things which are clear problems. There are only 4GB RAM as opposed to
the 8GB which I thought it had. This would be moot
--- On Fri, 1/16/09, Stephen Turner stur...@mit.edu wrote:
From: Stephen Turner stur...@mit.edu
Subject: Re: [rt-users] SearchBuilder permissions
To: Joseph Spenner joseph85...@yahoo.com, RT-Users@lists.bestpractical.com
Date: Friday, January 16, 2009, 10:24 AM
On Thu, 15 Jan 2009 17:55:57
I'm currently running a roughly 8GB database on 2gb of ram (quad core xeon
2.4), webserver and db on the same machine. The indexes sit just over a 1GB
and I have 768MB on the pool, iowait is very low and the index hit rate is
high. The shredder indexes account for a large portion of it so it
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