Hey everyone,
trying to add some callback code to the display ticket page to display
ticket page showing more information about the person making the
request,(e.g. full name, phone etc).
I create the callback code under
/rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary,
in
Hi all
I have installed RT-Extension-CommandByMail-0.06 on my RT 3.8.1 and it works
for existing tickets but I want to set it up so that my staff (ticket
owners) are able to create tickets for requesters from mail. I have tried
sending a new mail from one of the owners with the following codes
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That's perfect.
So it got me thinking about queues which a ticket would
That's rare, cause i see all my queues and i don't have an explicit
correspond address for each one, only the default one
And i imagine you have define de default one in RT_SiteConfig.pm
Regards!
On Thu, Jan 29, 2009 at 5:35 AM, Jo Rhett jrh...@netconsonance.com wrote:
So in playing around
On Thu, Jan 29, 2009 at 02:05:48AM -0800, Jo Rhett wrote:
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That's
Thanks Ruslan Zakirov
This works for me on my test RT server now i am implementing it on
production server.
Thanks.
Rana Tanveer
On Thu, Jan 29, 2009 at 2:54 AM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
Read UPGRADING.mysql
On Thu, Jan 29, 2009 at 12:36 AM, Rana Tanveer
On Wed, Jan 28, 2009 at 11:54:41PM -0800, Jo Rhett wrote:
In specific, I believe that this would be the better patch:
Jo,
lib/RT/Interface/Web.pm sub ProcessUpdateMessage is the code I was
thinking of.
-jesse
--- html/Elements/MessageBox_orig 2009-01-28 23:48:34.0
On Wed, 28 Jan 2009 16:18:23 -0500, Eliezer E Chávez
eliezer.cha...@gmail.com wrote:
I have tested rt-mailgate in command line and works OK, this only happens
from procmail...
regards!
Hi,
Sounds like mailgate isn't getting the same environment variables when you
run it via procmail.
Are they new queues? If so try logging out and back in. You may be seeing
the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett jrh...@netconsonance.com wrote:
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket
The issue was solved, when i do an ldd in SSLeay.so, the lib was pointing to
a different openssl
Best Regards for All!
On Thu, Jan 29, 2009 at 9:59 AM, Stephen Turner stur...@mit.edu wrote:
On Wed, 28 Jan 2009 16:18:23 -0500, Eliezer E Chávez
eliezer.cha...@gmail.com wrote:
I have
Hi!
RT 3.8.1 with RT::Authen::ExternalAuth 0.05
We are having an issue where users can have several mailaliases defined,
and where they have different mailaliases depending on what MUA they are
currently using (like webmail).
Users are properly authenticated on the web interface, and they also
Hi,
I would like to ask if it sounds possible to implement some kind of
basic workflows in RT (3.8), especially preventing some status changes.
We are currently designing a hotline/helpdesk, and we need some people
not to be able to change the status of some tickets. Because the
workflow we want
On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote:
Hi,
I would like to ask if it sounds possible to implement some kind of
basic workflows in RT (3.8), especially preventing some status changes.
We are currently designing a hotline/helpdesk, and we need some people
not
Lars Kristian Klykken wrote:
Hi!
RT 3.8.1 with RT::Authen::ExternalAuth 0.05
1. Upgrade to ExtrernalAuth 0.08. EA 0.05 is not supported for use on
RT-3.8.
2. Multiple e-mail addresses for a user with the same username is not
possible at the moment. Primarily because RT does not allow
On Thu, Jan 29, 2009 at 12:39 PM, Mike Peachey mike.peac...@jennic.com wrote:
I will be working on functionality for EA 0.09 whereby it will lookup a
user on reception of e-mail, determine if an account already exists with
one of the available e-mail addresses in their LDAP service and if so
I don't think this should be merged into base, as it promotes top-posting.
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Jerrad Pierce wrote:
I don't think this should be merged into base, as it promotes top-posting.
Not to be a me-too or anything, but I want to whole-heartedly agree
with the above. Top-posting has seriously gotten out of hand (thanks
Outlook(!!)) and should be discouraged at all times.
--
Kind
If necessary, you can work around the multiple-email addresses issue
as long as emails to the primary email address get to the user in some
way.
In addition to the change I mentioned before, I edited my MailFrom.pm.
Now it checks the ldap server for any user with a forward address
equal to the
On Jan 29, 2009, at 10:01 AM, Jerrad Pierce wrote:
I don't think this should be merged into base, as it promotes top-
posting.
The patch adds blank lines before the signature. The signature is at
the bottom of the message...
The only time this would qualify as top-posting is when the
In short, tips/hints on creating and maintaining a system optimized solely for
RT?
In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading
enabled, 4x256MB DDR-266, 80GB drive. OpenBSD 4.4-Stable, with BSD.MP Generic
kernel. RT-3.8.2, MySQL-5.0.67, Apache-2.2.11,
On Thu, Jan 29, 2009 at 7:26 PM, Jo Rhett jrh...@netconsonance.com wrote:
On Jan 29, 2009, at 10:01 AM, Jerrad Pierce wrote:
I don't think this should be merged into base, as it promotes top-posting.
The patch adds blank lines before the signature. The signature is at the
bottom of the
I've seen threads related to this in rt-users. The error is The feed could
not be loaded because the content is not in a known feed format.. (PubSub:2)
Please choose Report Bugs to Apple from the Safari menu, note the error number,
and describe what you did before you saw this message.
The
Hello all,
Trying to setup RT 3.8 on Ubuntu with Postfix but when I send a mail to
r...@mydomain.com, I'm not seeing any activity in the Web interface. I
checked the log file and I'm seeing File Does Not Exist: /var/www/REST. I
can go to http://mysite.com/REST/1.0/ and I get a 200 ok response
On Thu, Jan 29, 2009 at 04:23:48PM -0800, Jo Rhett wrote:
Ding! Thank you for the winning answer. Wonderful.
Any way to defeat that, other than having everyone log out and back in
again? I realize it's an uncommon thing...
Disabling that cache will have unfortunate performance
On Thu, Jan 29, 2009 at 9:12 PM, gravyface gravyf...@gmail.com wrote:
Hello all,
Trying to setup RT 3.8 on Ubuntu with Postfix but when I send a mail to
r...@mydomain.com, I'm not seeing any activity in the Web interface. I
checked the log file and I'm seeing File Does Not Exist:
Okay, I've spent about two days trying to figure this out, and to be honest,
the documentation isn't being very helpful...
I need to get basic approvals working for RT, I was using 3.6.7, and the
upgrade to 3.8.2 erased the approvals scrips (thankfully we weren't using the
approval system at
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