Okay, I've spent about two days trying to figure this out, and to be honest,
the documentation isn't being very helpful...
I need to get basic approvals working for RT, I was using 3.6.7, and the
upgrade to 3.8.2 erased the approvals scrips (thankfully we weren't using the
approval system at th
On Thu, Jan 29, 2009 at 9:12 PM, gravyface wrote:
> Hello all,
>
> Trying to setup RT 3.8 on Ubuntu with Postfix but when I send a mail to
> r...@mydomain.com, I'm not seeing any activity in the Web interface. I
> checked the log file and I'm seeing "File Does Not Exist: /var/www/REST". I
> can
On Thu, Jan 29, 2009 at 04:23:48PM -0800, Jo Rhett wrote:
> Ding! Thank you for the winning answer. Wonderful.
>
> Any way to defeat that, other than having everyone log out and back in
> again? I realize it's an uncommon thing...
Disabling that cache will have unfortunate performance im
Hello all,
Trying to setup RT 3.8 on Ubuntu with Postfix but when I send a mail to
r...@mydomain.com, I'm not seeing any activity in the Web interface. I
checked the log file and I'm seeing "File Does Not Exist: /var/www/REST". I
can go to http://mysite.com/REST/1.0/ and I get a "200 ok" respons
I've seen threads related to this in rt-users. The error is "The feed could
not be loaded because the content is not in a known feed format.. (PubSub:2)
Please choose Report Bugs to Apple from the Safari menu, note the error number,
and describe what you did before you saw this message."
The c
On Thu, Jan 29, 2009 at 7:26 PM, Jo Rhett wrote:
> On Jan 29, 2009, at 10:01 AM, Jerrad Pierce wrote:
>
>> I don't think this should be merged into base, as it promotes top-posting.
>>
>
> The patch adds blank lines before the signature. The signature is at the
> bottom of the message...
>
> Th
In short, tips/hints on creating and maintaining a system optimized solely for
RT?
In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading
enabled, 4x256MB DDR-266, 80GB drive. OpenBSD 4.4-Stable, with BSD.MP Generic
kernel. RT-3.8.2, MySQL-5.0.67, Apache-2.2.11, Mod_Perl-
I keep seeing this crop up in testing --
RT_System - Subject changed from 'will Features queue work from
tick...@svcolo.com
address?' to 'will Features queue work from tick...@svcolo.com
address? [Features #25]'
From this point forward, the tag in the e-mail will be on the right
instead
On Jan 29, 2009, at 10:01 AM, Jerrad Pierce wrote:
> I don't think this should be merged into base, as it promotes top-
> posting.
The patch adds blank lines before the signature. The signature is at
the bottom of the message...
The only time this would qualify as "top-posting" is when the r
Ding! Thank you for the winning answer. Wonderful.
Any way to defeat that, other than having everyone log out and back in
again? I realize it's an uncommon thing...
On Jan 29, 2009, at 7:55 AM, Todd Chapman wrote:
Are they new queues? If so try logging out and back in. You may be
seeing
If necessary, you can work around the multiple-email addresses issue
as long as emails to the primary email address get to the user in some
way.
In addition to the change I mentioned before, I edited my MailFrom.pm.
Now it checks the ldap server for any user with a forward address
equal to the inc
Jerrad Pierce wrote:
> I don't think this should be merged into base, as it promotes top-posting.
Not to be a "me-too" or anything, but I want to whole-heartedly agree
with the above. Top-posting has seriously gotten out of hand (thanks
Outlook(!!)) and should be discouraged at all times.
--
Kin
I don't think this should be merged into base, as it promotes top-posting.
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Excellent, thanks.
(Are messages sent to the list filtered from coming back to the sender?)
On Thu, Jan 29, 2009 at 12:44 PM, Mike Peachey wrote:
> Rob Munsch wrote:
>> On Thu, Jan 29, 2009 at 12:39 PM, Mike Peachey
>> wrote:
>>
>>> I will be working on functionality for EA 0.09 whereby it wil
Rob Munsch wrote:
> On Thu, Jan 29, 2009 at 12:39 PM, Mike Peachey
> wrote:
>
>> I will be working on functionality for EA 0.09 whereby it will lookup a
>> user on reception of e-mail, determine if an account already exists with
>> one of the available e-mail addresses in their LDAP service and
On Thu, Jan 29, 2009 at 12:39 PM, Mike Peachey wrote:
> I will be working on functionality for EA 0.09 whereby it will lookup a
> user on reception of e-mail, determine if an account already exists with
> one of the available e-mail addresses in their LDAP service and if so
> log them in with tha
Lars Kristian Klykken wrote:
> Hi!
>
> RT 3.8.1 with RT::Authen::ExternalAuth 0.05
>
1. Upgrade to ExtrernalAuth 0.08. EA 0.05 is not supported for use on
RT-3.8.
2. Multiple e-mail addresses for a user with the same username is not
possible at the moment. Primarily because RT does not allow as
On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote:
> Hi,
>
> I would like to ask if it sounds possible to implement some kind of
> basic workflows in RT (3.8), especially preventing some status changes.
>
> We are currently designing a hotline/helpdesk, and we need some people
Hi,
I would like to ask if it sounds possible to implement some kind of
basic workflows in RT (3.8), especially preventing some status changes.
We are currently designing a hotline/helpdesk, and we need some people
not to be able to change the status of some tickets. Because the
workflow we want
Hi!
RT 3.8.1 with RT::Authen::ExternalAuth 0.05
We are having an issue where users can have several mailaliases defined,
and where they have different mailaliases depending on what MUA they are
currently using (like webmail).
Users are properly authenticated on the web interface, and they also
h
Gents,
Running RT 3.8.1 and RT::Authen::ExternalAuth v0.08, and having troubles
when enabling the line : Set(@Plugins, qw(RT::Authen::ExternalAuth) );
When uncommented, Mason cache cleared and Apache restarted - any
attempts to reach RT are met with an "Internal Server Error". I am
pretty sure
The issue was solved, when i do an ldd in SSLeay.so, the lib was pointing to
a different openssl
Best Regards for All!
On Thu, Jan 29, 2009 at 9:59 AM, Stephen Turner wrote:
>
> On Wed, 28 Jan 2009 16:18:23 -0500, Eliezer E Chávez <
> eliezer.cha...@gmail.com> wrote:
>
> I have tested rt-m
Are they new queues? If so try logging out and back in. You may be seeing
the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett wrote:
> So in playing around with the system I observed that RT doesn't care
> which e-mail address you send an existing ticket reply to, it always
> up
Hello,
has somebody put in place a mechanism to block entering a value in the
past for the "DueDate" field?
Thanks a lot in advance,
Gabriele Franzini
Nerviano Medical Sciences - Italy
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On Wed, 28 Jan 2009 16:18:23 -0500, Eliezer E Chávez
wrote:
> I have tested rt-mailgate in command line and works OK, this only happens
> from procmail...
>
> regards!
>
Hi,
Sounds like mailgate isn't getting the same environment variables when you
run it via procmail. Try tweaking rt-mail
On Wed, Jan 28, 2009 at 11:54:41PM -0800, Jo Rhett wrote:
> In specific, I believe that this would be the better patch:
Jo,
lib/RT/Interface/Web.pm sub ProcessUpdateMessage is the code I was
thinking of.
-jesse
>
> --- html/Elements/MessageBox_orig 2009-01-28 23:48:34.0
>
Thanks Ruslan Zakirov
This works for me on my test RT server now i am implementing it on
production server.
Thanks.
Rana Tanveer
On Thu, Jan 29, 2009 at 2:54 AM, Ruslan Zakirov wrote:
> Read UPGRADING.mysql
>
> On Thu, Jan 29, 2009 at 12:36 AM, Rana Tanveer
> wrote:
> > Hi All
> >
> > I have
On Thu, Jan 29, 2009 at 02:05:48AM -0800, Jo Rhett wrote:
> So in playing around with the system I observed that RT doesn't care
> which e-mail address you send an existing ticket reply to, it always
> updates the correct ticket no matter if the queue has changed or what
> not. That's pe
On Thu, Jan 29, 2009 at 10:09:25AM +0200, George Beitis wrote:
> Hey everyone,
> trying to add some callback code to the display ticket page to display
> ticket page showing more information about the person making the
> request,(e.g. full name, phone etc).
>
> I create the callback code under
That's rare, cause i see all my queues and i don't have an explicit
correspond address for each one, only the default one
And i imagine you have define de default one in RT_SiteConfig.pm
Regards!
On Thu, Jan 29, 2009 at 5:35 AM, Jo Rhett wrote:
> So in playing around with the system I observed
So in playing around with the system I observed that RT doesn't care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That's perfect.
So it got me thinking about queues which a ticket would never
Hi all
I have installed RT-Extension-CommandByMail-0.06 on my RT 3.8.1 and it works
for existing tickets but I want to set it up so that my staff (ticket
owners) are able to create tickets for requesters from mail. I have tried
sending a new mail from one of the owners with the following codes i
Hi,
I have added successfully 2 custom fields to my fresh rt instance :
- a single value region dropdown field to tickets
- a favorite-regions field to users
I can easily query tickets against the ticket custom field, but I would like
to build a query against the current users custom f
Hey everyone,
trying to add some callback code to the display ticket page to display
ticket page showing more information about the person making the
request,(e.g. full name, phone etc).
I create the callback code under
/rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary,
in
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