Hi guys
is the book published by O'Reilly still actual or too much time has
passed since 2005 and the info written there are no more updated?
I've seen in changelog from 3.6 to 3.8 a big step head and reading about
the idea of release 4.0 during 2009 make me even more in doubt about
On Wed, Feb 04, 2009 at 08:58:33PM -0500, Rob Munsch wrote:
Hello list,
After some initial confusion, i realized that a user's 10 latest
block gets the 10 latest tickets, and THEN filters it for what queues
that user is allowed to see - sometimes resulting in 4 tickets, or 1
ticket, or no
Hi Andrea,
i remember a threat like this some months ago and again: Yes, the book is still
actual! There are many changes since 2005 but the core and most of the main
features are working the same way.
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Hi All,
I'm a newbie to custom reports. Are there any good templates floating
about to start from? or any good guides to building them?
Cheers,
--
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com
Hi,
If I remember correctly,
we use RT-Extension-RT2toRT3 several years ago.
Kevin programmed it.
http://www.cpan.org/authors/id/F/FA/FALCONE/RT-Extension-RT2toRT3-1.26.readme
Cheers,
Björn
Bashir Jahed wrote:
Hi All,
I have a request from business to merge 2 RT systems. One is
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour elac...@easter-eggs.com wrote:
Depending on your RT version, you can try the following option:
Set($UseSQLForACLChecks, 1);
but read comment on it in RT_Config.pm before enabling it.
Go not to the docs for counsel, for they will say both no
Ham MI-ID, Torsten Brumm schrieb:
Hi Andrea,
i remember a threat like this some months ago and again: Yes, the book is
still actual! There are many changes since 2005 but the core and most of the
main features are working the same way.
Torsten
That said, maybe somebody finds the
That said, maybe somebody finds the time to do a follow-up that
O'Reilly can sell in the form of their PDF-only short-cuts for 10 USD.
But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book...
That may be true, but has nothing to do with why
Jesse Vincent schrieb:
That said, maybe somebody finds the time to do a follow-up that
O'Reilly can sell in the form of their PDF-only short-cuts for 10 USD.
But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book...
That may be true,
Well, it wasn't meant to sound negative. Just realistic ;-)
No worries. I just want to be clear that we're not intentionally holding
back on docs to sell training :)
I'd love to see it happen -
It's just not very high on the priority list...and I'd rather see a new
book covering RT4
On Thu, Feb 05, 2009 at 10:59:13AM -0500, Rob Munsch wrote:
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour elac...@easter-eggs.com
wrote:
Depending on your RT version, you can try the following option:
Set($UseSQLForACLChecks, 1);
but read comment on it in RT_Config.pm before
I suspect that with certain backends or SearchBuilder versions, the
DB plans could be umm... non-optimal for this feature. :) I am trying
it here as well.
Indeed. It's still largely experimental. I'd always been fairly certain
that it was impossible, but Ruslan worked a whole bunch of magic.
Hi all. I need a little guidance on a problem I'm having with RT 3.8.2
using Postfix as the MTA.
The issue is that replies are not sent from RT when an external alias is
used; these messages are identified as bounces because their
'Return-Path' header is empty. Replies are sent without
I don't know if postfix supports this, but Sendmail proper allows -
ba which means that it populates the envelope sender from the From:
line in the message. Adding this to the sendmailpipe invocation would
solve your problem if postfix does this as well.
On Feb 5, 2009, at 11:23 AM, Damon
I had a request from one of my users to add a link to view all
resolved tickets to he Quicksearch block in the rt-at-a-glance.
Thought someone might find this useful.
Make the following change to /opt/rt3/share/html/Elements (add line
65). You can add any other status by changing that line. It
Jo,
Thanks very much for your reply. I don't think Postfix's command-line
'sendmail' supports this option, unfortunately... Postfix's
documentation states that the local delivery agent ('local') does
prepend Return-Path and From headers but this isn't happening for me.
I'll send a note to the
Kristian,
Thanks. I'll give it a try.
Kenn
LBNL
On 2/4/2009 2:46 AM, Kristian Davies wrote:
Not my code, but in the interest of sharing:
local/html/Elements/SelectTimeUnits
%# END BPS TAGGED BLOCK }}}
% my $selected = 'minutes';
% $selected = 'hours' if $minutes 60;
%
On Tue 3.Feb'09 at 22:37:59 -0500, Isaac Vetter wrote:
The docs for 'LogStackTrace' have been updated as follows. How do
folks feel about the new notice?
If set then logging will include stack
traces for messages with level equal or greater than
specified.
NOTICE: Stack traces
Dan,
I may be wrong, but I believe you can order the sequence of scrips by
the name field. I put a 1a, 1b, 2a, 2c in front of the name of several
scrips I have that run for the same transaction, but need them to run in
sequence. That and setting the TransactionBatch to 1 works for me.
Jim,
I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
Set($HomepageComponents,
On Thu, Feb 5, 2009 at 3:47 PM, Jesse Vincent je...@bestpractical.com wrote:
On Tue 3.Feb'09 at 22:37:59 -0500, Isaac Vetter wrote:
The docs for 'LogStackTrace' have been updated as follows. How do
folks feel about the new notice?
If set then logging will include stack
traces for
On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Jim,
I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
I sent this through a while ago, but got no responses.
Anybody know what can help with this slow 'Search page' coming up issue?
I've since seen a few other people mention the issue, but no response there
either..
Anybody?
Stuart
-Original Message-
From: Stuart Browne
Sent: Thursday,
DB and setup dependent. ACL checks in RT are painful for all DBs,
however these days we at least know how to cook old queries and there
are a lot of knowledge on the web. This new feature changes balance.
New queries may need new indexes, new execution paths may need new
optimizations and bug
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