Hello All,
Has anyone any experience on this? Please help if possible :-)
-Original Message-
From: Gregor Huber
Sent: Wednesday, March 18, 2009 7:14 PM
To: 'RT-Users@lists.bestpractical.com'
Subject: RTFM_TicketCreate unprivileged users cannot see Articles in RT self
help portal
Sorr
Rudiger,
Sorry for the delay. I've been up to my *&^%$% in alligators so I've
been delayed in draining the swamp.
What you state IS workable. We do not move the finished "Stories" to
a review queue, we just added a Ticket Status" of QA testing. We run our
queries accordingly and review
On Fri, Mar 20, 2009 at 9:05 PM, Jo Rhett wrote:
> On Mar 20, 2009, at 10:28 AM, Jesse Vincent wrote:
>>> That's good. Would this change improve the ability to run RT in a
>>> virtual server environment, instead of having to pretty much commit
>>> an
>>> entire machine to it? The number of thin
On Fri, Mar 20, 2009 at 12:32:44PM -0700, Tom Lahti wrote:
> > At the same time, we've moved RT from its own homegrown application
> > framework to Jifty, Best Practical's next-generation web application
> > platform. Jifty brings with it all sorts of new features which make it
> > easier to buil
On Fri, Mar 20, 2009 at 14:27, Paul Vlaar wrote:
> I've done a only minimal google search for this, so feel free to hit me
> with the clue-bat, but I was wondering if it's possible for RT to
> automatically merge tickets based on Message-Id. For example when these
> criteria are met:
>
> 1) the I
> At the same time, we've moved RT from its own homegrown application
> framework to Jifty, Best Practical's next-generation web application
> platform. Jifty brings with it all sorts of new features which make it
> easier to build out web services and web applications with less code and
> easier
Derek Cunningham wrote, On 3/20/09 10:45 AM:
> I thought this was solved, but I was wrong - see below:
>
> On 3/11/09 2:02 PM, "Bill Cole"
> wrote:
>
>> Now the bad case:
>>
>>> Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 6D778843F4: uid=70
>>> from=
>>> Mar 10 08:56:51 rt3-curis-com postfix
I've done a only minimal google search for this, so feel free to hit me
with the clue-bat, but I was wondering if it's possible for RT to
automatically merge tickets based on Message-Id. For example when these
criteria are met:
1) the In-Reply-To header references the previous message's Message-
Subbaraman,
Yes. I've been thru this several times. Each time I found a better
way to do it. First off, you have to decide what the CF name will be for
ALL the queues that will be using it. Secondly, you have to have a
consensus on the values you will allow. Third, you create the NEW CF an
On Mar 20, 2009, at 10:28 AM, Jesse Vincent wrote:
>> That's good. Would this change improve the ability to run RT in a
>> virtual server environment, instead of having to pretty much commit
>> an
>> entire machine to it? The number of things which "must be done by
>> root" which don't actuall
> That's good. Would this change improve the ability to run RT in a
> virtual server environment, instead of having to pretty much commit an
> entire machine to it? The number of things which "must be done by
> root" which don't actually need root permissions, and could run under
> a mo
On Mar 20, 2009, at 9:29 AM, Jesse Vincent wrote:
> At the same time, we've moved RT from its own homegrown application
> framework to Jifty, Best Practical's next-generation web application
> platform. Jifty brings with it all sorts of new features which make
> it
> easier to build out web serv
Hi
I would like to grant group rights on specific queues using CLI to be able
to process the task in a batch.
Using RT 3.8.2 on MySQL.
RT shall categorize communication and tickets for 25 buildings and each has
economical and technical part,which shall live separated.
* One option was to use custo
It should come as no suprise to folks that we've been hard at work on
what will become RT 4.0.
We've been working hard to overhaul the entire codebase. The current
version of the web interface is only 10,000 lines of HTML shorter
(118kloc down from 128kloc), but the core libraries have shrunk from
If anyone is interested, I got this to work, but not by using the
SimpleQuery method. For those who need to do other direct queries..this
really basic example just builds up a list of tickets and then uses
RT:Tickets to actually do stuff with them (not shown).
my $dbh = $RT::Handle->dbh;
my
I thought this was solved, but I was wrong - see below:
On 3/11/09 2:02 PM, "Bill Cole"
wrote:
>
> Now the bad case:
>
>> Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 6D778843F4: uid=70
>> from=
>> Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 6D778843F4:
>> message-id=
>> Mar 10 0
We are using RT 3.6.4 and what we are trying to do is to synchronize
custom field across all queues and basically have one unique custom
field and type. Currently we have some CFs with the same name and
different types dupe'ed across all the queues. Is there a way we can
script around to move all t
Hi Guys,
I am experiencing an issue using CommandByMail and multi-valued custom
fields. We running RT 3.8.2.
The following fields are one value and works perfectly.
cf.{Category}: Telecom - Combobox: Select or enter one value
cf.{Origin}: E-mail - Select one value
cf.{Severity_Level}:
FWIW, the problem persists in IE8...
Mike
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Michael Finn
> Sent: Thursday, March 12, 2009 10:58 AM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [r
Hi,
I'm sorry to bother you but It would be really helpfull to get an
answer to my question. Looking on previous list posts it seems that
other people couldn't make this work neither. Old posts says that
this feature wasn't fully functional.
So, please, this should work with just this instruction
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