[rt-users] Incoming emails broken since last perl upgrade on RedHat

Hello, We upgraded our RT server last week, got a perl upgrade, ant it broke the incoming mail handling. We have RedHat 5.3 64 bits, RT 3.8.2. The perl version we installed was : perl-5.8.8-18.el5_3.1 There was a modification in /usr/lib/perl5/5.8.8/File/Temp.pm file (part of the perl-5 package

[rt-users] Migration

Hi all, We are manually migrating all our Bugzilla databases to RT using Perl, but we are having issues with some of them and I can't find anything on the Internet. Is there a documented way on How to migrate Bugzilla to RT? Does anybody have a script for that? PS: Both servers are runnin

Re: [rt-users] Migration

Yes. Search the mailing list archives or Google. Both of which return the script you need quickly. On Apr 20, 2009, at 8:59 AM, Javier Garcia wrote: We are manually migrating all our Bugzilla databases to RT using Perl, but we are having issues with some of them and I can’t find anything

[rt-users] why doesn't requestor show in ticket reply view?

I find it very interesting that you can't see the requestor -- just the CC receipients of a ticket, when you reply to a ticket. Is there a strong reason for this? Would a patch which put the requestor on the right of the Comment/ Reply select box for viewing be accepted? -- Jo Rhett Net Co

Re: [rt-users] why doesn't requestor show in ticket reply view?

Don't see point as those are not Ccs that are displayed on the reply page, but selectors for one time recipients. On Mon, Apr 20, 2009 at 8:43 PM, Jo Rhett wrote: > I find it very interesting that you can't see the requestor -- just > the CC receipients of a ticket, when you reply to a ticket.  I

Re: [rt-users] why doesn't requestor show in ticket reply view?

On Mon, Apr 20, 2009 at 12:43, Jo Rhett wrote: > I find it very interesting that you can't see the requestor -- just > the CC receipients of a ticket, when you reply to a ticket.  Is there > a strong reason for this? I would contend that the actual requestor oughn't really matter, and that you cou

[rt-users] Replace an attachment

Hi all, In a queue, I'm using for inserting documents (attachments). I'd like to replace a attachment in a RT queue, and I don't want to see all versions. Do you know how I could do this? Is there an extension to do it? Thanks a lot! Best regards, ALBERTO VILLANUEVA DEL VAL Consulto

[rt-users] search display question

Where do I look to figure how to do the following: I have a custom field called account number. I want to call a rt page to pull up all tickets that have the account number = to I have created a search and saved it but it has the account number as part of the search. that is to say, I put 16

Re: [rt-users] search display question

presc...@wcoil.com wrote: > I want to call a rt page to pull up all tickets that have the account > number = to > I have created a search and saved it but it has the account number as part > of the search. > that is to say, I put 16000 as the hard-coded account number. > Where should I look

Re: [rt-users] email requestors on ticket open from web UI?

Your suggestion did seem to work, with a custom condition of: > my $trans = $self->TransactionObj; > > # Only do this for Create > return undef unless( $self->TransactionObj->Type eq "Create" ); > > # Only do this for tickets which weren't e-mailed in > my $msgattr = $trans->Message->First; > retu

[rt-users] which variable controls where local customizations are?

A freebsd package install sets up the following paths: RT::BasePath/usr/local RT::BinPath /usr/local/bin RT::EtcPath /usr/local/etc/rt38 RT::LocalEtcPath/usr/local/share/rt38/etc RT::LocalHtmlPath /usr/local/share/rt38/html RT::LocalLexiconPath/usr/local/share/rt38/po

Re: [rt-users] which variable controls where local customizations are?

> My understanding right now is >   RT::MasonLocalComponentRoot  /usr/local/www/rt38 No. Compiled Mason lives in RT::MasonDataDir ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercia

[rt-users] bug in Shredder output

I suspect you don't want to escape the tag markers < > in the following HTML. Shredder needs a directory to write dumps to. Please check that you have /var/run/rt38/data/RT- Shredder and it is writable by your web server. -- Jo Rhett Net Consonance : consona

Re: [rt-users] which variable controls where local customizations are?

On Apr 20, 2009, at 6:51 PM, Jerrad Pierce wrote: >> My understanding right now is >> RT::MasonLocalComponentRoot /usr/local/www/rt38 > No. Compiled Mason lives in RT::MasonDataDir I'm talking about local overrides, for installing your own CallBacks and such. -- Jo Rhett Net Consonance : c

[rt-users] Changing preferences globally

Hi, Is there any way to change preferences on a global level. Not just the defaults, but the preferences of those who may have modified the defaults. We're getting a little tired of misuse of the WYSIWYG editor. Thanks, Lachlan ___ http://lists.bestprac

Re: [rt-users] which variable controls where local customizations are?

Jo Rhett wrote: On Apr 20, 2009, at 6:51 PM, Jerrad Pierce wrote: My understanding right now is RT::MasonLocalComponentRoot /usr/local/www/rt38 No. Compiled Mason lives in RT::MasonDataDir I'm talking about local overrides, for installing your own CallBacks and such. /usr/local/www/

[rt-users] LDAP Plugin

Dera All, I will use LDAP plugin, but while I installed it, got message below. Is it normally? r...@rtsrv02:/home/rtsrv02/RTDeps/RT-Authen-ExternalAuth-0.08# perl Makefile.PL Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Cannot determine author info from lib/RT/Authen/Exte