[rt-users] Question about how Users are added

To any and all, The more I use this system, the more I have to learn. In our setup, we use LDAP as the authenticator. It seems to be working fine. Our current applicable settings are as follows: * *Set($LookupSenderInExternalDatabase, 1);* * *Set($SenderMustExistInExternalDatabase,

Re: [rt-users] Scripts reordering etc

On Thu, 2009-04-30 at 13:11 -0700, Ken Crocker wrote: > Create your new scrip with the condition "On Create" and the action > "Notify AdminCc's. That should do it. Hope this helps. Great, thanks. It does the job :) regards, Andraz signature.asc Description: This is a digitally signed message

Re: [rt-users] Update the front page globally

On Fri, May 1, 2009 at 4:03 PM, Ruslan Zakirov wrote: > http://localhost:8080/Admin/Global/MyRT.html Excellent! That did it! Ruslan, you rock man. Thanks a lot > > > On Fri, May 1, 2009 at 10:34 PM, Asif Iqbal wrote: > > > > > > On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal wrote: > >> > >> >

[rt-users] Active Directory authentication

I have been able to get authentication via AD working but need to work around an issue. In AD... sAMAccountName = ABC456 mail=j...@company.com As you can see, the users email address is not always @company.com. This is a problem now that I want to use rt-mailgate and want to stay away

Re: [rt-users] Update the front page globally

http://localhost:8080/Admin/Global/MyRT.html On Fri, May 1, 2009 at 10:34 PM, Asif Iqbal wrote: > > > On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal wrote: >> >> >> On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal wrote: >>> >>> How do I change the front page globally (system wide) for all users? My >>

[rt-users] Fetchmail per domain ticket creation

Hello, Is there a way to having tickets created by a user on a per domain bases? I.E. jsm...@abc.com creates ticket using user abc s...@abc.com creates ticket using user abc ha...@mydomain.com creates ticket using user mydom

Re: [rt-users] Update the front page globally

On Fri, May 1, 2009 at 2:34 PM, Asif Iqbal wrote: > > > On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal wrote: > >> >> >> On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal wrote: >> >>> How do I change the front page globally (system wide) for all users? My >>> users don't want to see the "top 10 unknown

Re: [rt-users] Update the front page globally

On Fri, May 1, 2009 at 2:34 PM, Asif Iqbal wrote: > > > On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal wrote: > >> >> >> On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal wrote: >> >>> How do I change the front page globally (system wide) for all users? My >>> users don't want to see the "top 10 unknown

Re: [rt-users] Update the front page globally

On Fri, May 1, 2009 at 10:30 AM, Asif Iqbal wrote: > > > On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal wrote: > >> How do I change the front page globally (system wide) for all users? My >> users don't want to see the "top 10 unknowned tickets". I know how to change >> it >> per user when login as

Re: [rt-users] RT Email config for Google Apps

>   1. RT Email config for Google Apps (Vincent Beau) You could use Google Apps to create a mailbox (like "rt") on Google's servers. Then the RT's email address would be "r...@yourdomain". Then login to that mailbox on G-Apps and create some filters so that mail sent to different queues would be l

Re: [rt-users] rt cli is failing for rt 3.8.2

Your settings are wrong. 404 error is page not found. On Fri, May 1, 2009 at 6:59 PM, Asif Iqbal wrote: > /opt/rt3/bin/rt list -t ticket "queue='syshelp' and status !='resolved' and > owner='nobody'" > Query:queue='syshelp' and status !='resolved' and owner='nobody' >    Strong encryption not ava

Re: [rt-users] rt cli is failing for rt 3.8.2

On Fri, May 1, 2009 at 10:59 AM, Asif Iqbal wrote: > /opt/rt3/bin/rt list -t ticket "queue='syshelp' and status !='resolved' and > owner='nobody'" > Query:queue='syshelp' and status !='resolved' and owner='nobody' >Strong encryption not available, switched off by externalauth=0 >Password

Re: [rt-users] How to add Company logo

On Fri, May 1, 2009 at 10:13 AM, wrote: > Perhaps folks were thinking you'd look in the Wiki first: > > http://wiki.bestpractical.com/view/ChangeLogo > > You will need to pay attention to the 3.5+ section regarding copying the > Logo file to RT_HOME/local/html/Elements/Logo > > If you choose that

Re: [rt-users] How to add Company logo

Fri 01 May 2009 16:29:05 GMT jmose...@corp.xanadoo.com wrote: > We don't seem to have any problems using a 200x90 logo in our 3.8.2 > install. For what it's worth, while I haven't had a lot of time to deal with it, the main problem I have had with setting our custom logo is that the size of the di

Re: [rt-users] How to add Company logo

We don't seem to have any problems using a 200x90 logo in our 3.8.2 install. We have simply done the following: Create a logo file: /local/htmlElements/Logo With: "> % if ($show_name) { <% loc("RT for [_1]", $RT::rtname) %> % } <%args> $show_name => 1 Put image in /share/html/

Re: [rt-users] How to add Company logo

jmose...@corp.xanadoo.com wrote: > Perhaps folks were thinking you'd look in the Wiki first: > > http://wiki.bestpractical.com/view/ChangeLogo > > You will need to pay attention to the 3.5+ section regarding copying the > Logo file to RT_HOME/local/html/Elements/Logo > > If you choose that metho

[rt-users] rt cli is failing for rt 3.8.2

/opt/rt3/bin/rt list -t ticket "queue='syshelp' and status !='resolved' and owner='nobody'" Query:queue='syshelp' and status !='resolved' and owner='nobody' Strong encryption not available, switched off by externalauth=0 Password will be sent to localhost unencrypted Press CTRL-C now if yo

Re: [rt-users] Unusual scrip need

I can't recall where in the code that gets used but it's almost a surefire scrip for the cutting and pasting (with a couple modifications). Ken Crocker wrote: > Nick, > > I don't want this for ALL my queues, just one. > > > Kenn > LBNL > > On 4/30/2009 2:07 PM, Nick Kartsioukas wrote: >> On T

Re: [rt-users] Update the front page globally

On Fri, May 1, 2009 at 10:29 AM, Asif Iqbal wrote: > How do I change the front page globally (system wide) for all users? My > users don't want to see the "top 10 unknowned tickets". I know how to change > it > per user when login as the user. Forgot to mention, this is for RT 3.8.2 > > > --

[rt-users] Update the front page globally

How do I change the front page globally (system wide) for all users? My users don't want to see the "top 10 unknowned tickets". I know how to change it per user when login as the user. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people norma

Re: [rt-users] How to add Company logo

Perhaps folks were thinking you'd look in the Wiki first: http://wiki.bestpractical.com/view/ChangeLogo You will need to pay attention to the 3.5+ section regarding copying the Logo file to RT_HOME/local/html/Elements/Logo If you choose that method, you need not put all the SetLogo stuff in your

Re: [rt-users] How to add Company logo

On Thu, Apr 30, 2009 at 5:22 PM, Asif Iqbal wrote: > How do I place a company logo on the top left corner on RT 3.8.2 ? > > Also how do I place a icon next the URL in the url box of the browser so > it survives the next time upgrade? > > I have done it for current version RT 3.4.5, but it has bee

Re: [rt-users] rt-mailgate is failing

On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov wrote: > 3.8's mailgate dowsn't allow you to create a ticket with a requestor. It is working when it receives a real email. Thanks for your help > > > On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal wrote: > > The upgraded RT 3.8.2 is failing with rt

Re: [rt-users] Default queue for selfservice

Thanks Roy :) Amazing how far a bit of common sense can go! Regards, Jim -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: 30 April 2009 18:14 To: Jim Tambling Cc: rt-us...@bestpractical.com Subject: Re: [rt-users] Default queue for selfservice Jim; Have you allow

[rt-users] RT Email config for Google Apps

Hello, I'm currently looking for a solution to keep record of everything in the company I work for. As of today, RT is the solution I decided to give a try and present to the head offices. But my only problem now is in the email config. For info I decided to set up a Ubuntu server and use Post