Hi,
I'm looking at a point of conflict that I'm having with myself and RT. I
made an option that makes it easy and quick to create a DependsOn ticket
in queues where users have SeeQueue/CreateTicket permission for. People
like to call them SubTickets here. Now the problem is if they don't have
Im a beginner coding RT-stuff so please be patient.
I want to customize the message template. The first thing I made was to make
use of this example:
http://wiki.bestpractical.com/view/SignatureToTheTop
That worked exellent. But now I want to include the name of the queue which
the ticket belongs
Hi;
Do you need the Queue name in the MessageBox or in the emails sent out,
you can modify the Templates to include queue name, for example you can
modify the admin Correspondence template to include:
Ticket Queue = {$Ticket->QueueObj->Name}
you do that below the line:
This is an admin corre
All of the Queues are showing up in RT at a glance when I select
MyAdminQueues even though the user is not the Admin of that Queue. I am
running 3.6.6
Is there a way to clear this up? I looked at the Queues and the users
I see this with are not the Administrators of those queues.
TIA
John J. B
Nast,
When a User is created, there are a bunch of tables that are affected
(Principals, Groups, GroupMembers, ACL, Transactions, etc.). If you just
delete a record from the User table, then everything gets out of sync.
For example, the history on a ticket will show an error because the
his
Violetta,
I can help, but it's still not clear to me what you want. You say
you only want the Admins (I'm assuming here you mean the AdminCc Watcher
for the Queue) to "See the Queue" and then you mention something about
the users "can change it". Change what? If you only want AdminCcs to se
Ton,
You need to change your RT_SiteConfig.pm in etc to turn off
"StrictACL". By turning it off, it allows users from one queue to "link"
to tickets in other Queues that they have no privileges for. Hope this
helps.
Kenn
LBNL
On 5/7/2009 11:47 PM, Hoogstraten, Ton wrote:
Hi,
I'm lo
JOhn,
there should be an "Edit" option to the right of the display. Use that.
Kenn
LBNL
On 5/8/2009 9:44 AM, John BORIS wrote:
> All of the Queues are showing up in RT at a glance when I select
> MyAdminQueues even though the user is not the Admin of that Queue. I am
> running 3.6.6
>
> Is
I have a fresh test install, but my old recipe no longer works :-).
Can someone please help with the following:
__PROBLEM__
This URL displays the login page fine:
http://scmtest.tld.com/rt
However, clicking the Login button leads to a 404 page for:
http://scmtest.tld.com/index.html
Speci
use http://scmtest.tld.com/rt/
with trailing slash.
On Sat, May 9, 2009 at 12:47 AM, Phil Lawrence wrote:
> I have a fresh test install, but my old recipe no longer works :-).
> Can someone please help with the following:
>
> __PROBLEM__
> This URL displays the login page fine:
> http://scmtes
Hi. I am configuring an email gateway for RT 3.8.2.
rt-mailgate fails with:
/opt/rt3/bin/rt-mailgate: connecting to
https://rt.example.com/rt//REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user
The fine manual states,
You also need to give the Everyone pseudogroup the priv
On Fri, May 8, 2009 at 4:54 PM, Aleksey Tsalolikhin
wrote:
>
> The fine manual states,
>
> You also need to give the Everyone pseudogroup the privilege
> "CreateTicket" on all queues that rt-mailgate will be using,
> because mail requests are by default unauthenticated.
>
> How do I gi
UI -> Configuration -> Global -> Group Rights
On Sat, May 9, 2009 at 3:54 AM, Aleksey Tsalolikhin
wrote:
> Hi. I am configuring an email gateway for RT 3.8.2.
>
> rt-mailgate fails with:
>
> /opt/rt3/bin/rt-mailgate: connecting to
> https://rt.example.com/rt//REST/1.0/NoAuth/mail-gateway
> not o
http://wiki.bestpractical.com/view/Rights most probably
On Sat, May 9, 2009 at 4:09 AM, Aleksey Tsalolikhin
wrote:
> On Fri, May 8, 2009 at 4:54 PM, Aleksey Tsalolikhin
> wrote:
>>
>> The fine manual states,
>>
>> You also need to give the Everyone pseudogroup the privilege
>> "CreateTic
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