[rt-users] how to add an hour in request tracker time

hello: on summer we have to add an hour on request tracker, please can you tell me how can i do this and if there are an impact to the old tickets. thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] how to add an hour in request tracker time

On Wed, May 13, 2009 at 09:08:32AM +, hanane ourdani wrote: hello: on summer we have to add an hour on request tracker, please can you tell me how can i do this and if there are an impact to the old tickets. You seem to be talking about daylight saving time. Setting your RT server

[rt-users] Ticket history name format change

Hi all, please help me, i need to change the username format in the ticket history to display not the username but the realname instead! For example: I have the users with random login chars: S2ttkt is Adam Kovacs S2ttkt - Ticket 44: Correspondence added to Adam Kovacs - Ticket 44: Correspondence

Re: [rt-users] Changing mail content in action module

On Tue, May 12, 2009 at 7:32 PM, Bastian Ballmann ballm...@patronas.de wrote: Hi list, I've programmed my own action module to create tickets from forwarded mails. Therefore I scan from and subject headers in all attachments and set the ticket's requestor to the original mail from and the

Re: [rt-users] Ticket history name format change

It's not covered by format option. Look into Transaction_Overlay.pm, there is a big hash with descriptions. 2009/5/13 Dániel Omaisz-Takács otdmu...@gmail.com: Hi all, please help me, i need to change the username format in the ticket history to display not the username but the realname instead!

[rt-users] Installing and Using ExternalAuth

Hello All, I am trying to install the current PM for RT::Authen::ExternalAuth PM from CPAN. I am using the wiki.bestpractical guide for the installation. http://wiki.bestpractical.com/view/ExternalAuth I am stuck at the point where it is asking me to enter the path to the RT PM. I tried

[rt-users] RT Question on adding users

To any and all, I've asked this question before, but perhaps I didn't word it so it made any sense. When we add a 'CC' on any correspondance thru a ticket, we find that if the user is */not/* an RT User, as long as they pass the LDAP test, they get added, with their email address as their

Re: [rt-users] Installing and Using ExternalAuth

Eric Chatham wrote, On 5/13/09 12:14 PM: Hello All, I am trying to install the current PM for RT::Authen::ExternalAuth PM from CPAN. I am using the wiki.bestpractical guide for the installation. http://wiki.bestpractical.com/view/ExternalAuth See the Versions note on that page. In another

Re: [rt-users] RT Question on adding users

On May 13, 2009, at 12:48 PM, Ken Crocker wrote: To any and all, I've asked this question before, but perhaps I didn't word it so it made any sense. When we add a 'CC' on any correspondance thru a ticket, we find that if the user is not an RT User, as long as they pass the LDAP

Re: [rt-users] RT Question on adding users

Kevin, Thank you so much for answering. I looked through our RT_Config.pm file and did not see any reference to either RT::User::CanonicalizeUserInfo or RT::Authen::ExternalAuth. Where do I find them and how do I set them? Our current applicable LDAP settings (in RT_SiteConfig.pm) are

Re: [rt-users] RT-External-Auth debugging?

- Original Message - From: Mike Peachey mike.peac...@jennic.com To: David Hobley david.hob...@mionegroup.com Cc: Ruslan Zakirov ruslan.zaki...@gmail.com, rt-users@lists.bestpractical.com Sent: Tuesday, May 12, 2009 10:56:19 PM GMT +10:00 Brisbane Subject: Re: [rt-users]

Re: [rt-users] Query Builder search on Told

Let me hit this up again. Is there a way to do this via an overlay? I also saw a FromSQL file that looked promising... To refresh everyone - I need to be able to enter to query in advanced query something like: ( Status = 'open' OR Status = 'new' ) AND ( Owner = '__CurrentUser__' ) AND (