Re: [rt-users] Remove a user or merge two users?

Thanks for the suggestion, Ruslan. I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 rather than the username, i.e. j...@eagle.com that I wanted to merge the acct into) and it resulted in... RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/rt-3.8.2/s

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Kage wrote: > Well, to reiterate what I said, I did try other Apache2 pages while it > was broken. They load just fine with no errors, including Perl > scripts. CPU load is 0%, Load is 0.01 or around there across the > board. Memory is about the same as after the VM boots up (about 100MB > in us

[rt-users] 3.8.2 - HTML viewing issue

Hello, We just upgraded to 3.8.2 and since then when we receive our fax notifications, the HTML rendering is a little off. I have attached two files, the message and a screenshot showing the problem. Is this a bug? Or do I have something misconfigured here? -- Cheers, David <>Content-

Re: [rt-users] apache/mason software caused connection abort

On Thu, May 21, 2009 at 2:18 AM, Nick Geron wrote: > Thanks for the info, Ruslan.  I discovered I forgot to up the memory on > my VMs from a low, 256M default.  I gave them 1G each, and so far it > seems the behavior has abated.  I'm hoping that was the problem, but if > not, I might try a FastCGI

Re: [rt-users] apache/mason software caused connection abort

Thanks for the info, Ruslan. I discovered I forgot to up the memory on my VMs from a low, 256M default. I gave them 1G each, and so far it seems the behavior has abated. I'm hoping that was the problem, but if not, I might try a FastCGI build. -Nick Ruslan Zakirov wrote: > I believe that pr

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

I know you said you don't suspect a memory issue on your end, but I have to report, once I upped our 3.8.2 VMs from 256M to 1G per, I have yet to see the error repeated. Something that may be a quite different between our systems is user load. I'm the only one poking around on ours. Therefore

Re: [rt-users] Remove a user or merge two users?

There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas wrote: > Hello. > > I’d like to either… > > 1)  Remove an account that was mistakenly created (preferred) > > 2)  Or, merge two accounts (

Re: [rt-users] Template fields in regular correspondence.

On Thu, May 21, 2009 at 1:51 AM, Camron W. Fox wrote: > Ruslan Zakirov wrote: >> I don't think so. However you can do the following, add valid status >> and send when ticket's status changes. Or you can send it on first >> update, but not if update is deletion of the ticket. >> > Ruslan, > >      

Re: [rt-users] Template fields in regular correspondence.

Ruslan Zakirov wrote: > I don't think so. However you can do the following, add valid status > and send when ticket's status changes. Or you can send it on first > update, but not if update is deletion of the ticket. > Ruslan, Would this require setting a custom condition/action in the sc

Re: [rt-users] apache/mason software caused connection abort

I believe that probably it's easier to try with FastCGI instead of mod_perl. It's not hard to replace one with another. On Wed, May 20, 2009 at 12:56 AM, Nick Geron wrote: > No thoughts from the crowd? > > -Nick > ___ > http://lists.bestpractical.com/cg

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Well, to reiterate what I said, I did try other Apache2 pages while it was broken. They load just fine with no errors, including Perl scripts. CPU load is 0%, Load is 0.01 or around there across the board. Memory is about the same as after the VM boots up (about 100MB in use). The logs say exac

Re: [rt-users] Remove a user or merge two users?

Jeff, I've done this more than a few times and to be honest, it was a mistake. There are many tables involved in maintaining User relationships (Groups, GroupMembers, ACL, Transactions, etc.). I have found that the simplest thing to do is go to the tickets that belong to someone I would li

Re: [rt-users] Repeatedly asking for login

http://rt3.fsck.com/Ticket/Display.html?id=13513 On Mon, May 18, 2009 at 4:22 PM, Tony A wrote: > Oops. Sorry about that. Just realised what it was. > I had a trailing slash on $WebBaseURL and then a beginning slash on > $WebPath. So when you clicked on something like create a ticket or reply to

Re: [rt-users] Scrip-Generation: OnOwnerChange --> Change Queue to one of the owner is granted to see

The easiest way is to use a perl hash: my %map = ( 'user name A' => 'queue name', 'user name B' => 'queue name', ... ); Then you do something like this: my $owner_name = $self->TicketObj->OwnerObj->Name; my $new_queue_name = $map{ $owner_name }; unless ( $new_queue_name ) { $RT::Logger

[rt-users] Use of Bcc field?

We have an older RT install, version 3.6.4. I've been noticing recently that when a user submits a reply to his ticket for which I am the owner, I get his correspondence, but I also get a duplicate email which has no To: field (so my mail reader says "undisclosed recipients;") and which has m

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Kage wrote: > Same error is occurring with 1GB of memory on the VM. Everything else > in Apache works just fine, but RT is dead until I restart Apache2. As I said before: But I would start by looking for more clues when the system is in the "not working" state. Look at memory usage, C

[rt-users] Remove a user or merge two users?

Hello. I'd like to either... 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id's 28 and 3659) I understand why in general you do not want to remove accounts/id's in RT, but this account has one ticket under it which can be recreated and I'd pre

Re: [rt-users] Regular Authentication and ExternalAuth RT 3.8.1

On Tuesday, May 20, 2009, Eric Chatham wrote: > It appears that after I got Apache/MySql working previously, I am unable to > login with the default username/password (root/password) to the web > > interface. I started a new topic for this. I also tried adding settings in > for ExternalAuth t

Re: [rt-users] Notify new users about their login information

Hi Tommy, The database is whatever database that was decided on when RT was installed; it has nothing to do with perl. We use MySQL for our database and I use Toad to do my snooping. I really can't tell you anything about your installation's database or how to access it. Here there be dragon

Re: [rt-users] Notify new users about their login information

Hey Gene, thank you for your example code! You said, that you poked aroung in the database. I guess, that this database would help me a lot finding objects and their preferences I can use in a custom condition or custom action. Would you tell where i can find this database exactly so that i

Re: [rt-users] Assign ticket to someone who's queue is not visibleto me - or - what's an ACL?

Hey Kenn, thank you for your fast response. This works great! I just had to grant "Privileged" to "Own Ticket" in a global context. Thank you very much! Best regards, Tommy! >>> Ken Crocker 2009-05-20 19:03 >>> Thomas, Try putting Mr. Blub into a group that has the correct privilege

Re: [rt-users] Assign ticket to someone who's queue is not visible to me - or - what's an ACL?

Thomas, Try putting Mr. Blub into a group that has the correct privileges for the Queues you want him to own tickets for. That way, he's just another guy who can own tickets in that queue along with others, but his own queue still remains invisable to those who do not need to see it. Hope

Re: [rt-users] Search page Owners drop-down

Subb, Most likely, you have a very "Liberal" application of the "OwnTicket" right. For example, if you let just about anyone create a ticket AND you have given the "OwnTicket" right to "Everyone" Globally, then guess what? Every ticket that exists in every queue will most likely have a REA

[rt-users] Assign ticket to someone who's queue is not visible to me - or - what's an ACL?

Hey! I want to assign tickets to a supporter who is watcher of a queue I cannot see. I figured out, that I can only assign tickets to those who are in the scope of my visible queues. So, if i can see the queues "general" and "development", i cant assign a ticket to Mr. Blub, who is watcher of

Re: [rt-users] 3.6.6 suddenly stops creating tickets

I administer the server and haven't done any upgrades on the server. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> Drew Barnes 5/20/2009 11:18 AM >>> Check yum log (assu

Re: [rt-users] 3.6.6 suddenly stops creating tickets

Check yum log (assuming you use it) and make sure perl or some subset of perl modules wasn't upgraded. That's where I always on systems with yum updates turned on. John BORIS wrote: > All of a sudden my 3.6.6 installation on Fedora 8 stopped adding > tickets. I have tried different queues and u

[rt-users] 3.6.6 suddenly stops creating tickets

All of a sudden my 3.6.6 installation on Fedora 8 stopped adding tickets. I have tried different queues and users but all just hang when you hit the create button. I see these errors in the rt_error_log [Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server "/opt/rt3/bin/mason_han

Re: [rt-users] Custom actions using another pre-configured action

Italo Valcy wrote: > Hi, > > On Wed, May 20, 2009 at 10:21 AM, Thomas Fluch > wrote: > > Maybe you could create just two scrips, one with your custom > action and one with a predefined action and both with the same > condition. > > Then both scrips

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Same error is occurring with 1GB of memory on the VM. Everything else in Apache works just fine, but RT is dead until I restart Apache2. On Wed, May 20, 2009 at 9:13 AM, Kage wrote: > Memory capacity is currently set to 512MB on our Hardy RT VM.  CPU is > capped to a whole core for itself (so, s

Re: [rt-users] Custom actions using another pre-configured action

Hi, On Wed, May 20, 2009 at 10:21 AM, Thomas Fluch wrote: > Maybe you could create just two scrips, one with your custom action and > one with a predefined action and both with the same condition. > > Then both scrips should be executed. > Yes, I did. But didn't work: the notification was sent

Re: [rt-users] Search page Owners drop-down

You are granting OwnTicket rights to a group you did not mean to, likely Requestors or Everyone Venkateswaran, Subbaraman wrote: > > Can someone please explain why we see all kinds of emails, junk in > addition to Login IDs in the Owners drop-down in RT search page? Is > there a way we can cont

Re: [rt-users] Custom actions using another pre-configured action

Maybe you could create just two scrips, one with your custom action and one with a predefined action and both with the same condition. Then both scrips should be executed. >>> Italo Valcy 2009-05-20 15:15 >>> Hello guys, I'm creating a custom action and I need to use another pre-configured a

[rt-users] Custom actions using another pre-configured action

Hello guys, I'm creating a custom action and I need to use another pre-configured action, Notify CCs. I didn't find a way to do this. Really, I need that 'on create' 'modify the ticket subject' and 'send a mail to CCs whatchers with the new subject'. Anyone can help-me? Thanks for any help. --

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Memory capacity is currently set to 512MB on our Hardy RT VM. CPU is capped to a whole core for itself (so, something like 2.8GHz). Usage is practically none. I'm not so sure memory is the issue, but I'll bump the VM's memory up and start pounding the Hardy RT VM and see if that fixes it. On Tu