What platform are you running RT on? On RHEL the default Apache
installation is sufficient.
Paul Hirose wrote:
In short, is there a list of the absolute minimum modules required for Apache
2.2.11 in order to support RT 3.8.3 when using MySQL 5.1.34 (all on the same
single server), when used
I'm playing with the TransactionBatch feature and I'm curious: if you use
$self-TransactionObj in a custom scrip condition for a TransactionBatch
scrip, what do you get? My understanding is that this stage does not
execute in the context of a transaction.
Steve
--
Stephen Turner
Sr.
I verified the permission of OwnTicket and it is not assigned to
Everyone group. Is there any other perms/location I should look into?
Thanks.
Thanks
Subba Venkateswaran
AT - App Eng - SEG
609 282 7015
From: Ken Crocker [mailto:kfcroc...@lbl.gov]
Sent:
Stephen,
I use it a lot. My understanding, and experience, is that with
TransdactionCreate, the scrip you write may not execute until after
certain built-in RT transactions have executed (with commit) and with
TransactionBatch, they all execute in sequence (alphabetical) followed
by the
Subb,
You'd have to look at Privileged in both Global Group and user
rights as well as Queue group and user rights. We do not grant rights to
ANY individual users. For us, that would be a maintenance nightmare. We
put individual users in user-defined groups that have the same access
Hello,
Delivering emails into remote RT host can be implemented on an
external server. Read
http://wiki.bestpractical.com/view/InstallMailgateOnly
Sending mail via SMTP server is supported and can be configured in the
RT config, however it's not recommended because of delays that can
affect
How can I get a hash of links from rt?
By links I mean (Depends on, Depended on by, Parents, Children, Refers to
and, Referred to by).
This will be a script in perl that runs remotely and connects to an RT
machine. my research led me to module RT::Client::REST. It can retrieve
other info on
What platform are you running RT on? On RHEL the default Apache
installation is sufficient.
In my particular case, it's OpenBSD 4.5. But I'm bulidng Apache-2.2.11 from
source, so I'm comparing my modules list against the default in the Apache
source build itself. I'm just trying to pare it
First, thank you to the BP team for the update. Making a good product better
is always welcome :)
Second, I just wanted to point out to folks that use WebExternalAuth, and
potentially the companion WebFallbackToInternalAuth, that it has been reversed.
In RT 3.8.2, it was ...is undefined, the
Second, I just wanted to point out to folks that use WebExternalAuth, and
potentially the companion WebFallbackToInternalAuth, that it has been
reversed. In RT 3.8.2, it was ...is undefined, the user... and in 3.8.3,
it is now ...is defined, the user... so please be careful.
My
On Mon, Jun 1, 2009 at 6:01 PM, Stephen Turner stur...@mit.edu wrote:
I'm playing with the TransactionBatch feature and I'm curious: if you use
$self-TransactionObj in a custom scrip condition for a TransactionBatch
scrip, what do you get? My understanding is that this stage does not
execute
URI: REST/1.0/ticket/nn/links/show
Give it a try. I don't know if there's a convenient function for it in
RT::Client::REST but I'll be adding it to my rt-client ruby gem shortly.
Mohy Farag wrote:
How can I get a hash of links from rt?
By links I mean (Depends on, Depended on by, Parents,
On Mon, 01 Jun 2009 13:55:23 -0400, Ruslan Zakirov
ruslan.zaki...@gmail.com wrote:
On Mon, Jun 1, 2009 at 6:01 PM, Stephen Turner stur...@mit.edu wrote:
I'm playing with the TransactionBatch feature and I'm curious: if you
use
$self-TransactionObj in a custom scrip condition for a
On Jun 1, 2009, at 1:51 PM, Paul Hirose wrote:
First, thank you to the BP team for the update. Making a good
product better is always welcome :)
Second, I just wanted to point out to folks that use
WebExternalAuth, and potentially the companion
WebFallbackToInternalAuth, that it has
Mohy Farag wrote:
How can I get a hash of links from rt?
Tom wrote:
URI: REST/1.0/ticket/nn/links/show
Give it a try. I don't know if there's a convenient function for it in
RT::Client::REST but I'll be adding it to my rt-client ruby gem shortly.
rt-client has been updated, version
I'm trying to setup LDAP through the RT-Authen-ExternalAuth plugin.
I have gotten far enough to login as a user via LDAP but I want to restrict
login's to a specific group within my Windows AD. I can't seem to get that part
working. I know its something I'm doing wrong but I'm not seeing what
Thanks for your prompt replies but, I need a solution in perl.
-Mohy
On Mon, 1 Jun 2009, Tom Lahti wrote:
Mohy Farag wrote:
How can I get a hash of links from rt?
Tom wrote:
URI: REST/1.0/ticket/nn/links/show
Give it a try. I don't know if there's a convenient function for it in
I've been trying to understand how custom fields relate to tickets in the
RT3 schema, and I can't make that connection. I see transactions related
to the ticket and the setting of custom fields, but it doesn't seem to
have the custom field value in the transaction. I need some help making
this
I have been fighting this all day, I'm sure it is something simple but
I'm completely missing it.
I had approvals setup with one person being the approver using the
following scrip and template on my General queue:
scrip
Description: Create Approval
Condition: On Create
Action: Create Tickets
I've been poking around a bit more, and found something that looks like
it will do partially what I want, but it was a feature in RT1 which is
long passed... :)
There was a template type of web_create.
Does anyone have a method for creating skeleton tickets in RT 3.8 and
higher?
John Arends
Christian Gilmore wrote:
I've been trying to understand how custom fields relate to tickets in the
RT3 schema, and I can't make that connection. I see transactions related
to the ticket and the setting of custom fields, but it doesn't seem to
have the custom field value in the transaction.
Mohy Farag wrote:
Thanks for your prompt replies but, I need a solution in perl.
-Mohy
There I cannot help you. RT::Client::REST seems to be written by Dmitri
Tikhonov dtikho...@yahoo.com, you might try seeing if he's on the RT
developer list, or as a last resort, email him directly.
--
Thanks, Tom, for the reply. Based on your recommendation, I searched for
the REST documentation and found http://wiki.bestpractical.com/view/REST.
I probably should have mentioned what I want to do. I'd like to be able to
get a report on the breakdown of tickets by a particular custom field's
Ok, I removed the AdminCC and put the Owner: back in the template for
the General queue, just to ensure I wasn't loosing my mind. I get both
needs approval notifications, which I didn't realize before.
So what I want to happen is this, I want to be able to have multiple
users with the ability to
On Mon, Jun 1, 2009 at 10:15 PM, Stephen Turner stur...@mit.edu wrote:
On Mon, 01 Jun 2009 13:55:23 -0400, Ruslan Zakirov
ruslan.zaki...@gmail.com wrote:
On Mon, Jun 1, 2009 at 6:01 PM, Stephen Turner stur...@mit.edu wrote:
I'm playing with the TransactionBatch feature and I'm curious: if
Christian Gilmore wrote:
Thanks, Tom, for the reply. Based on your recommendation, I searched for
the REST documentation and found http://wiki.bestpractical.com/view/REST.
I probably should have mentioned what I want to do. I'd like to be able to
get a report on the breakdown of tickets by
There is Chart fnctionality in RT that allows you to do this.
For example use guest/guest credentials and the following link:
which one is correct ?
Set($Timezone , 'US/Los_Angeles');
or
Set($Timezone , 'US/Pacific');
am using Los_Angeles currently and all my timestamps are exactly 7 hours
ahead of realtime.
___
On Tue, Jun 2, 2009 at 2:23 AM, Chaim Rieger chaim.rie...@gmail.com wrote:
which one is correct ?
Set($Timezone , 'US/Los_Angeles');
or
Set($Timezone , 'US/Pacific');
Really depends on the system files.
am using Los_Angeles currently and all my timestamps are exactly 7 hours
ahead of
Actually there are more developers who has rights to change this
module, so it's better to start from rt.cpan.org instead of direct
mailing main maintainer:
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Client-REST
Looks like that links listing via REST is not implemented in this
RTFM on create is feature of RTFM 2.4 and RT 3.8 and should be enabled
in the config.
On Fri, May 29, 2009 at 7:17 PM, John Arends jare...@illinois.edu wrote:
Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the
Thanks! After tweaking your example, I think I have what I need for this
particular exercise. I couldn't find much documentation on the built-in
Chart feature. Is there any available?
Thanks,
Christian Gilmore
From:
Ruslan Zakirov ruslan.zaki...@gmail.com
To:
Christian
Hi Kavin
I have tried hard to implement according to your advise. but unfortunately
it does not work or may i did something wrong.
http://code.bestpractical.com/bps-public/rt/3.8/trunk/docs/templates.pod
can you please give me some exact example so that i use that with little
modification.
I
Custom fields are displayed in Update.html (reached by clicking on Comment,
Reply, or Resolve). Are they supposed to be modifiable in that interface? I
don't see anything in Update.html that would be saving their settings,
though I don't recognize the form submission handling in Update.html.
I
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