Nick Yonko wrote:
I am getting an error when rt-mailgate sends an email to RT saying that the
Attachments object does not exist. The email is received and the details of
it are written to the database, however the body of the email is missing.
Has anyone dealt with this? I am on Oracle
That was my initial thought, but when I log into the database using the rt user
with sqlplus, as the account that runs the apache daemon no less, I can issue a
'desc attachments' command and a 'desc Attachments' command and both return
the table structure.
- Original Message -
From:
Nick Yonko wrote:
That was my initial thought, but when I log into the database using the rt
user with sqlplus, as the account that runs the apache daemon no less, I can
issue a 'desc attachments' command and a 'desc Attachments' command and
both return the table structure.
Can you turn on
Hi Jesse!
First of all, thank you for your response.
Unfortunately, it seems it is not working.
On a test system (RT 3.8.2) we have two incoming queues: DBA and SCHEDU. I
have set the subject tag for the DBA queue as DBA, while the subject tag for
the SCHEDU queue is SCHD.
In the RT_SiteConfig
On Mon, Jun 01, 2009 at 01:53:38PM -0400, Jesse Vincent wrote:
Second, I just wanted to point out to folks that use
WebExternalAuth, and potentially the companion
WebFallbackToInternalAuth, that it has been reversed. In RT 3.8.2,
it was ...is undefined, the user... and in 3.8.3, it is
Good morning,
Yesterday I removed a user (within MySQL) had several assigned
tickets. Now these have Owner= (no value).
I have tested next:
1.- MySQL query, but I cannot select because Owner= (no value)
2.- In RT: new Search / Batch update / (I cannot because RT says
Only you can assign tickets
Tue 02 Jun 2009 23:16:38 GMT
Kevin Gagel wrote:
I've got the ldap plug in working but I seem to have a disconnect
between root and ldap users. What I mean is that I can login to RT using
my ldap credentials but I have nothing available except tickets to open,
close and new tickets. The root
Hi,
Been googling for 2 weeks with no success.
I have an issue with admin cc. I am listed as admin cc of a queue. If
someone adds a comment to a ticket i receive the correspondence, however
if someone emails a comment the correspondence is not sent out to admin
cc's
Is this the
Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
saying that group something id already exists.
Thanks.
On 01/06/2009, Jesse Vincent je...@bestpractical.com wrote:
Second, I just wanted to point out to folks that use WebExternalAuth, and
potentially the companion
On Jun 1, 2009, at 8:18 PM, Rana Tanveer wrote:
Hi Kavin
I have tried hard to implement according to your advise. but
unfortunately it does not work or may i did something wrong.
http://code.bestpractical.com/bps-public/rt/3.8/trunk/docs/templates.pod
can you please give me some exact
On Jun 1, 2009, at 11:34 PM, Stephen Cochran wrote:
Custom fields are displayed in Update.html (reached by clicking on
Comment, Reply, or Resolve). Are they supposed to be modifiable in
that interface? I don't see anything in Update.html that would be
saving their settings, though I
On Jun 2, 2009, at 5:28 AM, Jo Rhett wrote:
I reported this message display bug about 3 months ago, Kevin agreed
with the fix, but it's still present in 3.8.3. Without this fix, if
you click Show next to an outgoing mail message, regardless of your
preference settings, text paragraphs are a
On Jun 2, 2009, at 2:41 PM, Jeff Lucas wrote:
I’ve installed RT-Extension-MergeUsers-0.03_02 but get the following
when trying to use it from the User account page…
RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/
On Jun 2, 2009, at 4:22 PM, Nick Coronado wrote:
I looked up the Email Integration document under the wiki pages. I
followed the steps and was able to perform the following:
cat testfile | /usr/bin/rt-mailgate --debug Exchange --action
correspond –url http://rt.isncom.com
AND RECEIVED:
On Jun 3, 2009, at 6:43 AM, Gavin Henry wrote:
Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
saying that group something id already exists.
Yes, there is a database upgrade involved.
Please send the full error message and the command you use
to
On Jun 3, 2009, at 7:23 AM, BJ Blanchard wrote:
Thanks Tom - but actually my custom field IS defined as Upload one
file (or an attachment).
My problem is saving that attachment from RT to /tmp (for
manipulation from command-line script).
There must be some non-http method of
Will do, thanks.
On 03/06/2009, Kevin Falcone falc...@bestpractical.com wrote:
On Jun 3, 2009, at 6:43 AM, Gavin Henry wrote:
Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
saying that group something id already exists.
Yes, there is a database upgrade involved.
On Mon, 01 Jun 2009 18:19:35 -0400, Ruslan Zakirov
ruslan.zaki...@gmail.com wrote:
Steve, sorry, but I can't say that I fully understand your
description, but conditions of batch scrips tested on every
transaction in a batch, but process stops as soon as we find a match.
We don't want to
I see a database upgrade for postgres, but nothing for mysql going from
3.8.2 to 3.8.3. Perhaps I'm missing something...
James Moseley
Kevin Falcone falc...@bestpractical.com wrote:
Yes, there is a database upgrade involved.
___
On Jun 3, 2009, at 9:18 AM, jmose...@corp.xanadoo.com wrote:
I see a database upgrade for postgres, but nothing for mysql going
from
3.8.2 to 3.8.3. Perhaps I'm missing something...
etc/upgrade/3.8.3/content
It isn't a schema change, but it upgrades things in the database.
-kevin
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
On 03/06/2009, jmose...@corp.xanadoo.com jmose...@corp.xanadoo.com wrote:
I see a database upgrade for postgres, but nothing for mysql going from
3.8.2 to 3.8.3. Perhaps I'm missing something...
James Moseley
Kevin
Great, thanks! Will run that later and report back.
On 03/06/2009, Kevin Falcone falc...@bestpractical.com wrote:
On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
Oh, thats ok. We added an index that existed on MySQL but not
Can you please test on 3.8.3?
On Wed, Jun 03, 2009 at 10:30:27AM +0200, Guadagnino Cristiano wrote:
Hi Jesse!
First of all, thank you for your response.
Unfortunately, it seems it is not working.
On a test system (RT 3.8.2) we have two incoming queues: DBA and SCHEDU. I
have set the
Content of tickets is organized as MIME parts in attachments table.
Each attachment may have a parent and sticketed to a transaction.
Transactions with attachments usually have Create, Correspond or
Comment type.
What else do you want to know?
On Tue, Jun 2, 2009 at 7:23 PM, Kwasi Date-Bah
There is no way to search deleted tickets in the web UI.
On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett jrh...@netconsonance.com wrote:
I'm trying to create a Dashboard which will mail out the tickets for
review which are going to be purged from the system by rt-scrubber.
In testing I have found
You can use custom portlet based on a component with
$tickets-{'allow_search_deleted'} = 1;
On Wed, Jun 3, 2009 at 6:04 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote:
There is no way to search deleted tickets in the web UI.
On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett jrh...@netconsonance.com
you need scrip for that:
On any transaction notify admin ccs with template transaction.
On Wed, Jun 3, 2009 at 2:48 PM, Bashir Jahed bashir.ja...@nha.co.za wrote:
Hi,
Been googling for 2 weeks with no success.
I have an issue with admin cc. I am listed as admin cc of a queue. If
It's better to return empty list:
sub ACLEquivalenceObjects { return () }
On Tue, Jun 2, 2009 at 11:56 PM, BJ Blanchard bl...@dainty.ca wrote:
For those out there using RT 3.8.2 with Asset Tracker 1.2.4b1 - an upgrade
to RT 3.8.3 breaks Batch and Grid updates of Assets.
This is due to a
2009/6/3 Kevin Falcone falc...@bestpractical.com:
On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
Oh, thats ok. We added an index that existed on MySQL but not on Pg,
but if you do your own database tuning there is always a
Jesse,
after Jeremy's last email I upgraded our test system to 3.8.3, and the feature
is now working perfectly. The web configuration UI sometimes still fails to
show the subject tag, though.
Thank you for your help!
Bye
Cris
-Messaggio originale-
Da: Jesse Vincent
Hi list,
Due to persistent memory problems I decided to try and upgrade to a
more recent version of RT. (RT 3.6 was installed on a xen VM running
Debian etch using the default apt package. In the mean time the
machine has been upgraded to Debian lenny, without side-effects for
RT. After the
Do you know how I would do that?
- Original Message -
From: Joop van de Wege joopvandew...@mococo.nl
To: Nick Yonko nyo...@advnettech.net
Cc: rt-us...@bestpractical.com
Sent: Wednesday, June 3, 2009 12:30:51 AM GMT -08:00 US/Canada Pacific
Subject: Re: [rt-users] RT on Oracle - ORA-04043
Alberto,
When you say you removed a user via MySQL do you mean you merely
dropped the record from the USERS Table?
Kenn
LBNL
On 6/3/2009 1:55 AM, Alberto Villanueva wrote:
Good morning,
Yesterday I removed a user (within MySQL) had several assigned
tickets. Now these have Owner= (no
On Wed, Jun 03, 2009 at 10:04:41AM -0700, Ken Crocker wrote:
To list,
I am on 3.6.4. To remove the Time portion of any date being
displayed, I used this setting:
Set($DateTimeFormat, {Format = 'Default',Time = 0,});
It did not work. Is there another setting I need to use in
Alberto,
If you removed the owners of a ticket by removing those user records
from the USERS Table, then you will NEVER find those owners, nor will
you be able to change the owner on those tickets that point to the
removed UserId. The reason is that RT has several Tables that are
updated
I'm doing a fresh install of RT-3.8.3, RT-Authen-ExternalAuth-0.08, and
AD for authentication. All running on RHEL5 x86_64 for the OS. I had
this all working with RT-3.6.7 and RT-Authen-ExternalAuth-0.05, but had
the brilliant idea that I needed to be current since 3.8.3 was released
on the same
On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote:
I reported this message display bug about 3 months ago, Kevin agreed
with the fix, but it's still present in 3.8.3. Without this fix, if
you click Show next to an outgoing mail message, regardless of your
preference settings, text paragraphs
On Jun 3, 2009, at 2:47 PM, Jo Rhett wrote:
On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote:
I reported this message display bug about 3 months ago, Kevin agreed
with the fix, but it's still present in 3.8.3. Without this fix, if
you click Show next to an outgoing mail message, regardless of
FWIW, I do not see this behavior using RT 3.8.3 and FireFox 3.0.10.
James Moseley
Jo Rhett jrh...@netconsonance.com wrote:
It only happens when you click Show for outbound messages - ie, to
AdminCcs or Requestors. Normal ticket display is unaffected.
Sorry to be dense, but can you translate the first sentence for me? ;-)
I realize that this parameter needs to be set, I'm just unclear as to
how.
And would you guys accept a patch which put a checkbox for searching
deleted messages on the Web UI?
On Jun 3, 2009, at 7:05 AM, Ruslan Zakirov
On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
Yes, there is a database upgrade involved.
$ rt-setup-database --action upgrade --datadir etc/upgrade/3.8.3
(snip)
Enter RT version you're upgrading from: 3.8.2
No DB changes between 3.8.2 and 3.8.3
Done.
--
Jo Rhett
Net Consonance : consonant
On Jun 3, 2009, at 3:17 PM, Jo Rhett wrote:
On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
Yes, there is a database upgrade involved.
$ rt-setup-database --action upgrade --datadir etc/upgrade/3.8.3
(snip)
Enter RT version you're upgrading from: 3.8.2
No DB changes between 3.8.2 and
Thanks, it looks like this might work. We basically have a script which
selects the data out of the 3.6 db and then update the corresponding row
in the 3.8 db and so far I'm getting better results.
Thanks,
- Dominic
Aaron Guise wrote:
Hi,
I too had a similar problem. I inherited our RT
On Wed, Jun 3, 2009 at 11:09 PM, Jo Rhett jrh...@netconsonance.com wrote:
Sorry to be dense, but can you translate the first sentence for me? ;-)
I realize that this parameter needs to be set, I'm just unclear as to how.
Create share/html/Elements/DeleteTickets that does the search and
Except that your command is just wrong:
$ rt-setup-database --action upgrade --datadir etc/upgrade
...
Enter RT version you're upgrading from: 3.8.2
Going to apply following upgrades:
* 3.8.3
Enter RT version if you want to stop upgrade at some point,
or leave it blank if you want apply above
I have been reading the postings about RT-Authen-ExternalAuth
but am confused on what appears to be some conflicting setup
information.
I am using:
RT 3.8.2
RT-Authen-ExternalAuth 0.08
I would like to use LDAP for authentication and information first,
and that part seems to work OK.
But I
On Jun 3, 2009, at 12:28 PM, Kevin Falcone wrote:
I don't think you're doing this from a tarball,
you're trying to do it from the installed directory.
Nope, from the extracted tarball in ports directory.
It gives you an even more specific command to run
at the end of the output from make
((Apologies for top-posting, but it's just easier at the moment for me to use
outlook to send email))
I can answer a few of your questsions:-
1) Users with multiple email addresses on our system become one single user,
the LDAP query finds the one user responsible for the email address, and
Everyone has their own way of doing things, but I find upgrading RT is
easiest by essentially installing RT from scratch upon each upgrade and
then soft-linking to the new directory. In this way, upgrades are
straightforward and not hard to follow. For example:
download new RT source
Ahoy,
Running RT 3.8.2 when I clone a ticket via one of the
(parent|child|etc.) Create links it's filling in 1970-01-01 00:00:00
for both the Starts and Due dates when those values are Not set in the
originating ticket. In the database it's being stored as 1970-01-01
08:00:00 (have a -8:00
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