[rt-users] Take notice: RT-3.x.x and DBD::Oracle-1.23

Hello, I'm currently migrating a couple of servers from Ubuntu to Centos and just finished installing rt-3.8.4 and came across a nasty surprise. make fixdeps installs DBD::Oracle-1.23 but then make initdb has a problem inserting the system accounts into the Users table. The error is an

[rt-users] enable ability to forward tickets

Hi Guys, I am trying to enable the forward option on tickets, it is available on one of our rt systems but not the other. It appears with the reply / comment options above the ticket body. Thanks Bashir ___

[rt-users] Oracle and accented characters

All, I just amended the Wiki (OracleSetup) with the following (last part): I did try with the defaults but that resulted in ?? instead of a accented character. Modifying directly in the database using sqlplus went OK but in the webinterface those accented characters went back to ??. So the

Re: [rt-users] help in creating Scrips

I changed this $TicketsObj-LimitStatus(VALUE = 'new'); $TicketsObj-LimitStatus(VALUE = 'open'); to: $TicketsObj-LimitCustomField(CUSTOMFIELD = 'OAReqNum', OPERATOR = '=', VALUE = $oa); but I'm getting error Jun 11 22:13:13 data1 RT: Query error in ( 'CF.' = 'alert' ) AND (

Re: [rt-users] help in creating Scrips

You answered you are own question , yes you are getting the error because you do not have the custom field Create the custom field and apply it to all queues (unless the scrip below is not a global scrip -- but I doubt that--) Can you explain what you are trying to do, maybe we can help you, I

Re: [rt-users] help in creating Scrips

I just want to merge new tickets with existing tickets with matching subject line. I have been provided with the script below. But getting errors on this line cause the Custom field is not present. error $TicketsObj-LimitCustomField(CUSTOMFIELD = 'OAReqNum', OPERATOR = '=', VALUE = $oa); I need

Re: [rt-users] help in creating Scrips

1- Your error log: - If you have not a directory /var/log/rt3 , create it and create the file rt.log by touch touch /var/log/rt3/rt.log then make sure its owned by the user:group running the web server (apache or whatever) -if you have not already make sure you have the below line in

Re: [rt-users] help in creating Scrips

Thanks Raed. I tried you're script but am getting error. Jun 12 13:09:54 data1 RT: Scrip 26 Commit failed: Can't locate object method TicketsObj via package RT::Action::UserDefined at (eval 4184) line 1. Stack: [(eval 4184):1] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:241]

[rt-users] How NOT to fix missing approval ticket dependencies

So during a window of an hour when we where restructuring the queues people could create tickets in to better fit our work-flow, a handful of tickets where create without the approval ticket. In my infinite wisdom, which apparent is this |..| much, I had the bright idea of just going into the

[rt-users] Question re: RT-Extension-CommandByMail

Looks like using CommandByEmail is going to be extremely useful (especially for setting ownership of tickets), but I have a couple of questions: 1. is it stable under 3.8.2? 2. I'm assuming it uses the rt-mailgate (and thus my PostFix aliases), but to what action is it tied into? i.e. If I'm

[rt-users] KDE/Konqueror, RT attachments, and OpenOffice

I've come across an interesting problem which is not specific to RT, but is related to viewing certain attachments in RT via the Konqueror browser - thought I would share my experience here to save others the pain. Specifically I think its a bug in Konqueror and I'll be posting as a bug in

[rt-users] Another RT feature

RT experts, Is it possible to resolve a ticket without sending resolve notification to requestor? Thanks! Roehl ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

Re: [rt-users] Another RT feature

Yes Change the resolve scrip Sent via BlackBerry from T-Mobile -Original Message- From: rmp dmd rmp.dmd1...@gmail.com Date: Fri, 12 Jun 2009 16:09:12 To: rt-users@lists.bestpractical.com Subject: [rt-users] Another RT feature ___

Re: [rt-users] Another RT feature

Thanks chaim. Good idea. On Fri, Jun 12, 2009 at 4:10 PM, Chaim Rieger chaim.rie...@gmail.comwrote: Yes Change the resolve scrip Sent via BlackBerry from T-Mobile -Original Message- From: rmp dmd rmp.dmd1...@gmail.com Date: Fri, 12 Jun 2009 16:09:12 To:

[rt-users] Ignore Email Request

Experts, Is there a way for RT to ignore email request based on subject. ie Request subject: failure notice Request subject: RECOVERY I do not want ticket to be created. nor merge tickets if there's an existing one. I believe scrips will not help but if there'a config file on RT that can

[rt-users] Entering tabular data into a ticket

Is there existing support, a plugin, a recipe, or even any hints for entering tabular data in a ticket? The particular application is something like a purchase request. There are standard fields that apply to the ticket as a whole -- requester, date opened, due date, etc. -- but core data for the

Re: [rt-users] Email copies of replies to senders

Hi Ken, Thanks for your reply, I think that's what we are looking for. When I took another look in the mailing list archives, I saw mention of this being added as a user setting / preference in an email from 2005. We couldn't find any such setting in 3.8.3, is this feature available somewhere?