On Fri, Mar 05, 2010 at 01:05:27PM -0800, Ken Crocker wrote:
> To list,
>
> In 3.6 reminders didn't pass along with the ticket when moved to another
> queue. They also did not go away when the ticket (owning the reminder)
> was resolved. My question is, were either of these situations resolved
To list,
In 3.6 reminders didn't pass along with the ticket when moved to another
queue. They also did not go away when the ticket (owning the reminder)
was resolved. My question is, were either of these situations resolved
with 3.8? I didn't see anything in the list. Thanks.
Kenn
LBNL
___
Kenneth,
That did it. It was /share/html/Admin/Elements/ListGlobalScrips. I made
a local copy and modified it. Works great. Thanks!
Kenn
LBNL
On 3/5/2010 9:43 AM, Kenneth Marshall wrote:
I think that you will need to make local modifications to
share/html/Admin/Queues/index.html and files/fu
Kenneth,
Great! Thanks. I'll take a look.
Kenn
LBNL
On 3/5/2010 9:43 AM, Kenneth Marshall wrote:
I think that you will need to make local modifications to
share/html/Admin/Queues/index.html and files/functions
called from there.
Ken
On Fri, Mar 05, 2010 at 09:34:07AM -0800, Ken Crocker wrote
I am out of the office all day 08/03/2010, and will not be receiving emails.
If you have an urgent enquiry I will be available on my mobile from 12pm.
Otherwise, emails will be attended to on my return.
Thanks,
Mark
Please note: Our office address has now changed to:
Global Traffic Network
Charles,
What I think you're missing is that even though Custom Fields are
/applied/ to Queues, the privileges to See/Modify/Admin them is /granted
via Groups/. That means I could apply a CF to 3 different Queues and if
I didn't grant any groups any rights to see/modify/admin that CF, then
no
>> (We have a process where a user uploads a CSV file received from an
>> outside client into a PHP webform, and the PHP converts it into a RT
>> Offline file, and then the user can copy/paste into RT. I would like
>> to take out the copy/paste step)
> As previously noted, the offline form is the
> Does anyone have a script that can be run via cron that would parse a
> standard "RT Offline" formatted file and create new tickets?
>
> (We have a process where a user uploads a CSV file received from an
> outside client into a PHP webform, and the PHP converts it into a RT
> Offline file, and t
Excuse me for grabbing this thread, but I think it is closely related...
Does anyone have a script that can be run via cron that would parse a
standard "RT Offline" formatted file and create new tickets?
(We have a process where a user uploads a CSV file received from an
outside client into a PH
> For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
> CF2, CF3 and can modified only CF1. Is that Possible ?
Yes, as long as you want the same rights for whatever other queues
those CFs are applied to and those users can access.
--
Cambridge Energy Alliance: Save money.
I think that you will need to make local modifications to
share/html/Admin/Queues/index.html and files/functions
called from there.
Ken
On Fri, Mar 05, 2010 at 09:34:07AM -0800, Ken Crocker wrote:
> To List,
>
> How do I modify the way the list of scrips is displayed? I want to
> remove the id
To List,
How do I modify the way the list of scrips is displayed? I want to
remove the id number and also have the NAME listed on top with a larger
font then have the condition/action under it in a smaller font?
I didn't see anything in the RT_Configure.pm file that would allow this.
Help, pleas
Le 5 mars 2010 17:36, Jerrad Pierce a
écrit :
> each custom field rights by Roles. The Roles Rights on CF can only be
> > granted in Global way? So am i missing something ?
> The fact that CFs themselves may be selectively applied to queues?
Yes but in in a queue ?
For instance in queue1, the
On Fri, Mar 05, 2010 at 10:51:36AM -0600, Zuckercorn, Barry wrote:
> >>
> >> ServerName host.fqdn
> >> Alias /NoAuth/images/ /local/rt/rt-current/share/html/NoAuth/images/
> >> Alias /NoAuth/resnet/ /local/rt/rt-current/share/html/NoAuth/resnet/
> >
> > This rather explicitly tells apa
>>
>> ServerName host.fqdn
>> Alias /NoAuth/images/ /local/rt/rt-current/share/html/NoAuth/images/
>> Alias /NoAuth/resnet/ /local/rt/rt-current/share/html/NoAuth/resnet/
>
> This rather explicitly tells apache *not* to pass the resnet pages
> through RT, so I'm hardly surprised that i
> each custom field rights by Roles. The Roles Rights on CF can only be
> granted in Global way? So am i missing something ?
The fact that CFs themselves may be selectively applied to queues?
> Second
> Can i set a filter on the right Showticket?
> For instance, i would grant some user too see
Hi,
I'm having trouble with the right management in RT.
First
I've installed RightsMatrix to manage Rights. (by the way, very useful
to get a better view on the rights system). I have seen that we can't manage
each custom field rights by Roles. The Roles Rights on CF can only be
granted in Gl
On Fri, Mar 05, 2010 at 02:03:21PM +0100, Vegard Vesterheim wrote:
> In the "Done" section of this page
> http://wiki.bestpractical.com/view/WishList, it says:
>
>Per user NotifyActor option
> * RT-3.7
>
> Does this mean that this setting can be configured per-user? If so,
> how?
git co
Hi all -
I have been able to successfully use LDAP with RT 3.8.7 against our Novell
eDirectory.
I have a couple of lingering problems however, hopefully someone will be
able to help. In our eDirectory, the EmailAddress field is not filled in
for any users at all; but obviously I would like to po
In the "Done" section of this page
http://wiki.bestpractical.com/view/WishList, it says:
Per user NotifyActor option
* RT-3.7
Does this mean that this setting can be configured per-user? If so,
how?
- Vegard V -
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