>
>
> <&|/l&>Status
>
>
> <& /Elements/SelectStatus, Name=>"Status", DefaultLabel =>
> loc("[_1] (Unchanged)", loc($Ticket->Status)), Default => $ARGS{'Status'} ||
> ($Ticket->Status
> eq $DefaultStatus ? undef : $DefaultStatus)&>
>
>
Probably be
Ski;
You best option is to edit
html/SelfService/Update.html
and remove
<&|/l&>Status
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel =>
loc("[_1] (Unchanged)", loc($Ticket->Status)), Default =>
$ARGS{'Status'} || ($Ticket->Status
eq $Def
Hi Nik,
You could try adding a "Precedence: bulk" header to your outgoing mail
and hope that the user's mail client refrains from responding.
Gene
On 4/9/2010 12:05 AM, Nikolas Chrysandreas wrote:
Hi all,
I have an application the generates reports and sends to my users.
The "reply to" addr
Hello Ruslan,
Thanks for the reply. I enabled debugging but besides a couple of
notices similar to this
[Fri Apr 9 14:16:17 2010] [debug]: RT::Date used Time::ParseDate to
make '2010-04-09 14:05:59' 1270814759
(/usr/local/rt3/bin/../lib/RT/Date.pm:222
I don't see anything unusual.
SQL-logging r
On Fri, Apr 09, 2010 at 05:08:47PM +0300, Agnislav Onufrijchuk wrote:
> Vitaly Tskhovrebov wrote:
> >We're doing a lot of emailing through RT. So we have an issue, when
> >quotation has much more line breakes, then in original letters. It seems
> >like RT doing s/\n/\n\n/ every time.:
> >
> Hi,
Vitaly Tskhovrebov wrote:
We're doing a lot of emailing through RT. So we have an issue, when
quotation has much more line breakes, then in original letters. It seems
like RT doing s/\n/\n\n/ every time.:
Hi, Vitaly.
We've fixed this on our 3.8.4 with an attached patch.
--
Agnislav Onufrijch
Hello, Koen.
I suspect that it's an SQL problem. Start from enabling logging of
warnings. Try reporting. Check logs. If it doesn't reveal anything
useful then enable SQL statements logging, try again and look at SQL
generate (may be it doesn't make sense).
On Fri, Apr 9, 2010 at 3:58 PM, Koen Van
On Fri, Apr 09, 2010 at 01:08:02PM +0400, Vitaly Tskhovrebov wrote:
> We're doing a lot of emailing through RT. So we have an issue, when
> quotation has much more line breakes, then in original letters. It seems
> like RT doing s/\n/\n\n/ every time. I.e.:
>
1) What version of RT?
2) What ve
Hi Exim-Guy!
Am 09.04.2010 14:56, schrieb Torsten Brumm:
OK, open rt-mailgate and navigate to:
127 $ua->timeout( exists( $opts{'timeout'} )? $opts{'timeout'}: 180 );
128 my $r = $ua->post( $full_url, \%args, Content_Type => 'form-data' );
129 check_failure($r);
OK I know that, I don't like to
OK, open rt-mailgate and navigate to:
127 $ua->timeout( exists( $opts{'timeout'} )? $opts{'timeout'}: 180 );
128 my $r = $ua->post( $full_url, \%args, Content_Type => 'form-data' );
129 check_failure($r);
i think here you can change this for your slow postfix ;-)
Schönes Wochenende
Torsten
201
Hi Torsten,
Am 09.04.2010 14:13, schrieb Torsten Brumm:
Hi Björn,
try at the mailgate command: --timeout=seconds
I know that, but I like to change the default (180s to 360s) ;-)
I don't like to change all my procmail rc's...
Schönes Wochenende und geniesse das feine Wetter in Hamburg,
Björn
Hi Björn,
try at the mailgate command: --timeout=seconds
Torsten
2010/4/9 Bjoern Schulz
> Hi RT Users,
>
> I try to change the rt-mailgate timeout default without changing the
> source?
>
> I don't find this in RT_Config.
>
> Any hints or suggestions?
>
> Best regards,
> Björn
>
> Discover RT'
Hello,
We run RT 3.8.7 with RTIR 2.4.3 on Ubuntu 9.04.
In the 'old' (v1) versions of RTIR there was a reporting tool (periodic
report) that returned the number of incidents per category for a given
period.
The reporting tool still seems to exist in RTIR 2.4.3
(RTIR\Tools\Reporting) but no matter
Hi RT Users,
I try to change the rt-mailgate timeout default without changing the source?
I don't find this in RT_Config.
Any hints or suggestions?
Best regards,
Björn
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're doing a lot of emailing through RT. So we have an issue, when
quotation has much more line breakes, then in original letters. It seems
like RT doing s/\n/\n\n/ every time. I.e.:
From: me
To: him
Subject: [RT #1] some ticket
Some text here
And here
And here again
If answer this message, we
Hi all,
I have an application the generates reports and sends to my users.
The "reply to" address in the emails is a distribution list that points to one
of my RT queues.
When uses are out of office and have the auto reply turned on, their reply is
sent to the distribution list that passes the e
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