Hi,
I am a newbie to RT, so any help is appreciated.
I installed RT the lazy way, running Fedora 13, I just "yum install" RT, RT
is up and working in no time.
Then I did "svn checkout
http://ass-tracker-4rt.googlecode.com/svn/at/tags/1.2.4b1";, got the beta
source to AT, followed all the steps
Must it really be a drop-down? With RTx::Tags you can do a simple search:
.customer:DairyQueen
It doesn't currently support searching for values with embedded spaces,
but there's no reason you couldn't customize it. You could even tweak the
cloud from operating on the tags Custom Field to the Cu
Hi,
I have a CustomField containing a list of all of our customers. When
a ticket is opened, the customer service rep selects the customer from
this field.
Management wants a way to easily view all open tickets by customer.
Rather than creating a query, they want to just select the customer
name
AJ,
Why not just give yout UserId the SuperUSer privilege so you can sign on as
yourself and see everything as though you are root. You can also add
yourself to groups, etc. as well. Less hassle.
For me, once we have done an install, I sign on as root, grant myself the
SuperUser privilege then ne
On Thu, Jun 17, 2010 at 14:51, AJ Ferrigno wrote:
> Jerrad,
>
> I suppose I could advocate sending an e-mail in to create a ticket
> with screenshots, but then we'd have to set up a mail address for each
> queue (as I understand how it works) when currently we would only have
> a mailbox for a cer
Jerrad,
I suppose I could advocate sending an e-mail in to create a ticket
with screenshots, but then we'd have to set up a mail address for each
queue (as I understand how it works) when currently we would only have
a mailbox for a certain limited number of queues. Not a big deal I
guess. Also, w
Hi Kenn,
Ah, that's what I was missing. You can create a Group Dashboard for
only those groups you are a member of. I was playing around with Root,
having every priv granted to it EXCEPT for groups, thinking it could
do anything. Of course, regular users are granted to groups. I should
probably al
I was curious if anyone could point me to sample code snippet that would
allow me to retrieve the value of a user custom field associated with the
original requestor/originator of a ticket generated from an incoming email,
from within a Scrip. The ultimate goal is, on create of a new ticket in the
AJ,
It works just like saved searches. You have to be a member of a specific
group in order to save a dashboard for the group. Just like you have to be a
member of a group to save a search for that group.
When you create a new dashboard, there is a drop-down selection for where
you want to save i
>>> 2.) Is there any way to include screenshots (or other images) in the
>>> ticket body? I see there is a multitude of options for rich text
>>> display, including a "paste from Word" but I don't see anything about
>>Just upload the image as an attachment.
>
> I know we can upload attachments, thi
Kenneth, thanks for your help.
I know there are the Group Rights for the Group Dashboard. I am
logging in as root, which has access to everything in the Global ->
Group Rights section (which looks to be the same as the Groups-> Group
Rights section). I still don't see where to go to create that Gr
> 2.) Is there any way to include screenshots (or other images) in the
> ticket body? I see there is a multitude of options for rich text
> display, including a "paste from Word" but I don't see anything about
Just upload the image as an attachment.
Discover RT's hidden secrets with RT Essentials
Hi all,
I'm using RT version 3.8.8-1 on a debian squeeze server.
I installed Apache 2.2.15-5 as webserver with RT's apache2-modperl2.conf
This is the content of my virtual host file.
ServerAdmin webmas...@myserver.domain
ServerName myserver.domain
Include /etc/request-t
AJ,
Yes, yes, and yes.
!) there are a number of ways to do this. You can modify the tickete create
html file to drop owners from the display OR simply write a global scrip to
force "Nobody" into the Owner field (a more simple answer).
2) Not much experience with it, but I believe so. I think I h
On Thu, Jun 17, 2010 at 10:38:12AM +0200, Wolfram Huettermann wrote:
>Hello out there,
>
>in Admin/Users/index.html (surely on the local-path), in the <%init%>-part
> I implemented a
>hash which looks like that:
>
>my %NumHash = (21 => "foo",
>23 => "bar",
>
nordik,
Are you sure there wasn't an instruction to do this?:
*Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction)));
*Your Mail plugin needs to have *Filter::TaksAction *in it.*
Try that.
Kenn
LBNL
*
On Thu, Jun 17, 2010 at 1:22 AM, nordik24 wrote:
>
> i have installed CommandByMail bu
On Thu, Jun 17, 2010 at 01:22:36AM -0700, nordik24 wrote:
>
> i have installed CommandByMail but when i add
> Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
> server and cant do anything, dont know why this happens
> i followed this install README
> http://kobesearch.cpan
On Thu, Jun 17, 2010 at 08:18:57AM +0530, H Manohar Rayker wrote:
>
>Can I set multiple mail id's for the below mentioned settings to avoid
> loopback in RT?
>
>Set($RTAddressRegexp , '^x...@yyy.com$');
>
>If yes how can I proceed?
It is just a perl regexp, so yes. You can read mo
Hello,
We have just installed RT and are trying to roll it out to our
internal folks. At a demo yesterday, some of our senior members had a
number of questions about RT's capabilities. I was able to answer some
based on research, but here are a couple outstanding ones I couldn't
answer. Does anyon
On Thu, Jun 17, 2010 at 08:59:33AM -0400, borngunn...@aol.com wrote:
>
>
>
> I will like to change the team of my RT but I don't know how to go about it.
> Can someone lead me to the path of the web theme and what to do in changing
> the theme to my own customizable css. I have RT 3.8.8 on U
I will like to change the team of my RT but I don't know how to go about it.
Can someone lead me to the path of the web theme and what to do in changing the
theme to my own customizable css. I have RT 3.8.8 on Ubuntu 9
thanks,
Discover RT's hidden secrets with RT Essentials from O'Reill
This is my way:
my @QueueList = qw(Q1 Q2);
my $qname = $self->TicketObj->QueueObj->Name;
return 0 if grep /$qname/, @QueueList;
return 1;
Chris
Am 16.06.2010 18:28, schrieb slamp slamp:
> On Tue, Jun 15, 2010 at 5:31 PM, slamp slamp wrote:
>> On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp wrote:
Hello out there,
in Admin/Users/index.html (surely on the local-path), in the
<%init%>-part I implemented a hash which looks like that:
my %NumHash = (21 => "foo",
23 => "bar",
25 => "entry",
29 => "exit");
It is for sure that $NumHash{21} displays fo
i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html
Kenneth Crocker
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