I bought it but I can't get it to connect.
(1) Does it understand https?
(2) Does it understand external authentication?
John Bartelt
Date: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins
To: "rt-users@lists.bestpractical.com"
Subject: [rt-users] RT Mobile for iPhone
Message-ID: <-
+1 from me too
On Fri, Jun 25, 2010 at 4:45 AM, Torsten Brumm
wrote:
> And here! Please, one for the Androids
>
> 2010/6/25 Paul
>>
>> Same here.
>>
>> Paul
>>
>> On 06/24/2010 03:03 PM, Ariel Saia wrote:
>> > I would love to see an Android version :)
>> >
>> > Ariel
>> >
>> >
>> > -Orig
Kevin Falcone wrote:
On Thu, Jun 24, 2010 at 03:45:23PM +0200, Wolfram Huettermann wrote:
Hello,
I have got a queue in whose tickets I display some Custom fields
(CFs). These CFs should be displayed in a special order determined
by their id's. That means: if I fix 21 104 102, then CF #21 is
And if I can jump on the bandwagon, one for the blackberry.
Kobus
Best Regards
Kobus Bensch
Fullnet Solutions LTD
07703503733
Sent from my BlackBerry® wireless device
-Original Message-
From: Joel Merrick
Sender: rt-users-boun...@lists.bestpractical.com
Date: Fri, 25 Jun 2010 08:44:34
Hi,
Why you don't use rt 3.8.8 cli client ?
http://wiki.bestpractical.com/view/CLI
rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \
Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \
| mail -s "Report of tickets 30 days old" usern...@email
Regards,
Any chance you can get this listed on the UK AppStore?
Thanks,
Gary
On 24 June 2010 22:56, Dustin Collins wrote:
> This is an RT client for iPhone. Check it out if your interested.
>
> http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
>
> Discover RT's hidden secrets with RT Essentials f
And on the german store too?
cherrs,
Björn
Am 25.06.10 10:41, schrieb Gary Holmes:
Any chance you can get this listed on the UK AppStore?
Thanks,
Gary
On 24 June 2010 22:56, Dustin Collins wrote:
This is an RT client for iPhone. Check it out if your interested.
http://itunes.apple.com/us
Hi all,
My goal is to implement RT3 as new ticketing system but it seems a
demand is that the current history of OTRS needs to be integrated into
RT3.
I'm not all to happy with it but does someone have experience with this?
I haven't found any import scripts yet.
Met vriendelijke groet
Likewise. We use webauth in front of RT, so we need to authenticate to
another web page first, and then return a cookie with the transactions.
-Chuck
On Jun 25, 2010, at 3:02 AM, "Bartelt, John E."
wrote:
> I bought it but I can't get it to connect.
> (1) Does it understand https?
> (2) Do
Hello,
We are running a mod_perl2 (2.0.4) REST application (using apache 2.2.9)
that handles various ticket operations for us using RT (rt-3.6.7 backed
by MySQL 5.0.51a). These operations include creating tickets, setting
owners, setting states, changing queues etc. The front-end to all of
th
On Fri, Jun 25, 2010 at 08:21:55AM -0500, Hussam Dawood wrote:
> Hello,
>
> We are running a mod_perl2 (2.0.4) REST application (using apache 2.2.9)
> that handles various ticket operations for us using RT (rt-3.6.7 backed by
> MySQL 5.0.51a). These operations include creating tickets, setting ow
Hi,
I need to remove RTFM from RT. But I don't want to drop de FM's tables,
cause I'm afraid that I may corrupt something.
Any sugestion? how to safely uninstall RTFM?
Fernanda L. M. Martins
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpra
I forgot to include the top part with the query stats:
# Time: 100624 22:44:19
# u...@host: rt_user[rt_user] @ rt.internal [10.12.10.72]
# Query_time: 12 Lock_time: 0 Rows_sent: 8 Rows_examined: 3314678
use rt3;
SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON (
Princip
I am jealous since we use blackberry almost exclusively.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kobus Bensch
Sent: Friday, June 25, 2010 3:47 AM
To: Joel Merrick; rt-users-boun...@lists.bestpractical
Yes. I just installed it and it does do https and external auth fine.
-Troy
Sent from my Mobile Device
On Jun 25, 2010, at 12:05 AM, "Bartelt, John E."
wrote:
> I bought it but I can't get it to connect.
> (1) Does it understand https?
> (2) Does it understand external authentication?
>
> Jo
Hi,
I've a few questions about RT::Authen::ExternalAuth module. I've
installed it and I can:
1. Authenticate using LDAP accounts and
2. Email addresses in new tickets will be looked up, and the configured
values like RealName, WorkPhone will be put in the appropriate fields.
It seems that
On Fri, Jun 25, 2010 at 04:33:14PM +0200, Matthias Rieber wrote:
> Hi,
>
> I've a few questions about RT::Authen::ExternalAuth module. I've installed
> it and I can:
>
> 1. Authenticate using LDAP accounts and
> 2. Email addresses in new tickets will be looked up, and the configured
> values lik
Hi,
I broke rt 3.8.8 after updating my Centos 5 box with yum...it upgraded perl. I
knew it was going to be a problem right after I did it
I ran make testdeps in my rt3 source directory and used CPAN to update all of
the missing modules... all but 1, the GnuPG::Interface module is not beha
Hello,
Do you use SQLForACLChecks option?
Where is EXPLAIN for this query?
Show indexes from Groups table.
On Fri, Jun 25, 2010 at 8:04 AM, Foggi, Nicola wrote:
>
> hey everyone,
>
> after upgrading from 3.8.6 to 3.8.8 we're getting a slow query on this
> query:
>
> use rt3;
> SELECT DISTINCT ma
UseSQLForACLChecks is set as the default under RT_Config.pm to
"Set($UseSQLForACLChecks, undef);"
here is the explain:
EXPLAIN SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON
( Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2 ON
( CachedGroupMe
another vote for it on Android... :-)
On 24/06/2010 3:15 PM, Paul wrote:
Same here.
Paul
On 06/24/2010 03:03 PM, Ariel Saia wrote:
I would love to see an Android version :)
Ariel
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.
I just looked at the server log. It is passing the username and
password as part of the URL in CLEAR TEXT!
This can't work with external authentication - by which I mean,
the authentication is done by the apache server, not by RT.
It uses the REMOTE_USER environment variable, not a URL.
John
On
A little follow up on the explains:
here is the query as run when displaying a ticket:
mysql> EXPLAIN SELECT DISTINCT main.* FROM Users main JOIN Principals
Principals_1 ON ( Principals_1.id = main.id ) JOIN CachedGroupMembers
CachedGroupMembers_2 ON ( CachedGroupMembers_2.MemberId = Princip
We use external auth with LDAP and it opens and immediately crashes for me.
In my Apache logs, I see two attempts to connect with my username and password
in cleartext *shudders*
--
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University
Public key on k
On Fri, 25 Jun 2010, Daniel Farst wrote:
In my Apache logs, I see two attempts to connect with my username and password
in cleartext *shudders*
Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with. I wonder if I can get my
money back?
John
+=+=+=
Yes, I have too. My apologies. I guess I should have said, "yes, it accepted
https://hostname in the config."
Again, Sorry!
-Troy
On Jun 25, 2010, at 9:49 AM, John Bartelt wrote:
> On Fri, 25 Jun 2010, Daniel Farst wrote:
>>
>> In my Apache logs, I see two attempts to connect with my usern
Hello, I'm a fairly new Request Tracker user and a novice in the Linux world,
but I've inherited this system after a co-worker left. We are in the process of
getting more departments to use this product and I want to get it upgraded
before we move forward. I have read a lot of the documentation
Ungh, Ubuntu as a server.
Leaving that aside, simply use the package manager (something like
Synaptic in the GUI) to check where the files for the rt package are
installed.
Back those up if you have concerns about possible customizations done
to core instead of local code. Backup your database. Th
Hi Torsten,
I would create a special group to identify the possible ticket owner. So
you can quickly pull someone out of the group, if he is on holiday.
Get the group member,sort them by name and put them in a list.
Get the last assigned owner by get all tickets from queue, order by
ticket id de
I think i've tracked it down to:
commit 932a5a25a3520f42471e
for Users_Overlay.pm, when I back Users_Overlay back up to the version
previous, no problems with a slow query, but whatever query this is building is
the problem. I'm going to try and dig into the code to see if I can tell where
Ruslan,
So I think I figured it out... the original EXPLAIN was showing it using
Groups2 index. I forced a query against the Groups1 index, and the results
came back in under 1 second vs 11-15 seconds before. I dropped the Groups2
index for the time being. Maybe with all the re-writes aroun
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