Would seem to be a better solution to incorporate something like iWebkit (
http://iwebkit.net/ ) into an install of RT and just use a web interface
like everything else.
Then it is mostly device agnostic.
On Fri, Jun 25, 2010 at 9:02 AM, Paul O'Rorke wrote:
> another vote for it on Android...
Hi RT-Users,
I'm having a bit of trouble getting my RT config to work. Initially, MSMTP
was working and sending blank e-mails (they were appearing from "unknown
sender" and the message headers were almost empty). I'm not sure what I did
to break this, but I assure you it was in an attempt to fix so
I'm curious if anyone is using RTFM saved searches as queries on dashboards.
They show up in the 'Available' selection box as 'Article:
', but when added to the dashboard shows an error "could
not find component for path '/Search/Elements/Article'.
Peter
Discover RT's hidden secrets with R
Hi Kenn
Thank you for the input. It might very well be some kind of cache problem.
To follow up on the example below where I type in 100 as priority.
By using RT::Logger i see the following:
Jun 30 18:55:34 ubuntu RT: Priority_after_SetPri: 50 ((eval 3725):17)
Jun 30 18:55:34 ubuntu RT: TransPrio
Hi RT Users,
since we are planing our RT 3.8 migration, we are cross checking all our
scrips and some scrips with time calculaltions driving me mad.
Example from RT 3.6.x
We have two CF's: Date and the other Time
CF.Date
CF.Time
The user is entering the date and the time in utc normally - our R
Hi,
Firstly, I'm just getting back into RT after changing jobs, so It's been
4 years since I started to work on customizing RT.
We run a IT services company, and we're looking for a nice easy way to
track mileage on a ticket transaction.
What I'd envisioned is inside a ticket transaction, ha
Still no go, because your config also has reference to " PerlRequire
/opt/rt3/bin/webmux.pl"
If I comment this line out, Apache will start but then when you browse the site
you get the webpage that says "You're Almost There!".
How can I tell if I have the latest Apache::DBI installed? Like I me
On Tue, Jun 29, 2010 at 12:51:23PM +1000, Sam Quade wrote:
> Hi
> Looking for a way to set a rule for resolved tickets to lock them down to
> either not accept replies or preferably on reply to create a new ticket in
> that same queue.
> It wouldn't necessarily need to refer to the old ticket but
On Wed, Jun 30, 2010 at 09:13:17AM +0200, Michelle Sullivan wrote:
> Is there and API available in 3.6 or 3.8 so that I can create a ticket
> and get the ticket number (and create a user if necessary).
>
> Currently I have a web interface that collects data, sets up an email
> with the required su
Horst,
What are the differences in you RT_Config and RT_SiteConfig.pm files?
Kenn
LBNL
On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers wrote:
> Hi,
>
> Suze Linux 2.6.16
> RT 3.6.6
> Apache 2.2.6
> MySQL 5.1.45
>
> We have 2 instances of RT:
> - DEV for development
> - PRD for production
>
>
>
Patton, Brandon wrote:
Found another error in the apache2 logfile showing this error when trying to
start apache2.
Can't locate object method "Config" via package "RT" at /opt/rt3/bin/webmux.pl
line 136.
Compilation failed in require at (eval 242) line 1.
This is the other error I have:
Can'
Hi,
Suze Linux 2.6.16
RT 3.6.6
Apache 2.2.6
MySQL 5.1.45
We have 2 instances of RT:
- DEV for development
- PRD for production
A query created in RT's Query Builder on the DEV environment works
fine.
By creating the same query on the PRD environment froze until timeout
appear.
I've tried
Yes, it said all dependencies were found.
r...@nethealth:~/rt-3.8.8# make testdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi
perl:
>=5.8.3(5.8.8) ...found
users:
rt group (www) ...found
bin owner (root) ...found
libs owner (root
Patton, Brandon wrote:
Found another error in the apache2 logfile showing this error when trying to
start apache2.
Can't locate object method "Config" via package "RT" at /opt/rt3/bin/webmux.pl
line 136.
Compilation failed in require at (eval 242) line 1.
This is the other error I have:
Can'
Found another error in the apache2 logfile showing this error when trying to
start apache2.
Can't locate object method "Config" via package "RT" at /opt/rt3/bin/webmux.pl
line 136.
Compilation failed in require at (eval 242) line 1.
This is the other error I have:
Can't load Perl file: /opt/rt
On Wed, 2010-06-30 at 14:06 +1200, Francois Marier wrote:
> Do anybody have a copy of the QuickSpamHandler.tgz tarball that is
> referenced from http://wiki.bestpractical.com/view/SpamFiltering ?
In case anybody else is looking for this, I found a very similar
extension:
http://search.cpan.org/~r
Hi Justin,
Our RT instance is much smaller than yours, but we had very similar
problems.
Optimizing MySQL using the output from the tuner script made nearly all
the speed issues go away.
The one remaining issue we had with slow queries was resolved after the
upgrade to 3.8.8
Your key b
Is there and API available in 3.6 or 3.8 so that I can create a ticket
and get the ticket number (and create a user if necessary).
Currently I have a web interface that collects data, sets up an email
with the required support information and sends it to a Queue Input address.
I'd like to get the
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