Hello,
I have a problem, have a queue with tickets, when they are resolved status i
want to
clone the ticket and dispatch the clone to another queue: RT-Test2_IdeeManag
The clone don't have personnal infos like Requestor or Owner,
the original ticket will be archived.
I wrote a script, and i wor
Kevin,
OK. That settles it, then. I've *definitely* got to talk to our email
postmaster guys.
Thanks again for your time and patience.
Kenn
LBNL
On Tue, Aug 17, 2010 at 1:53 PM, Kevin Falcone wrote:
> On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote:
> >The only thing I can
On Tue, Aug 17, 2010 at 01:24:52PM -0700, Peter Roosakos wrote:
>I was curious if ExternalAuth assumes a secure network (private, VPN,
> etc.), or if it can
>securely authenticate to an LDAP/AD server over a public network (ssl,
> etc.). I didn't find
>any general security/configurat
On Fri, Aug 13, 2010 at 02:26:36PM -0400, Joe Kirby (gmail) wrote:
> I emailed th elist a few weeks ago about this from an email issue
> and we made the suggested adjustments (Thank You!!)
>
> We still have an issue when customers cut and paste from a web page
> into the comment area of RT. It goe
On Fri, Aug 13, 2010 at 03:47:58PM +0100, Mark Olliver wrote:
>Hi,
>Suddenly in the last few days we seem to be unable to send mail out of our
> RT as far as we
>know nothing has changed.
>If you look within RT than it says it has sent mail and lists al the
> addresses correctly
>
On Thu, Aug 12, 2010 at 01:25:43PM -0700, Hossein Rafighi wrote:
> Hi Kevin,
> >Sounds like you've left the default of "don't allow the creation of
> >user accounts who aren't in LDAP" on in your RT::Authen::ExternalAuth
> >config.
> In my RT_SiteConfig.pm I have: Set($AutoCreateNonExternalUsers,
On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote:
>The only thing I can figure is that one or more of the settings shown
> above is causing RT to
>initiate a mail loop every 15 minutes. Does RT go to the incoming mail
> server to look for
>"new" mail every 15 minutes? I
Scott,
Try this:
Condition: User-defined
Action:Notify whatever
Template: whatever
Custom Condition:
my $trans = $self->TransactionObj;
return ($trans->Type eq "Status" &&
$trans->NewValue eq "stalled");
That should do it. It's really pretty basic. YOu should check out the
example
I was curious if ExternalAuth assumes a secure network (private, VPN, etc.),
or if it can securely authenticate to an LDAP/AD server over a public
network (ssl, etc.). I didn't find any general security/configuration
discussions on the list.
Any comments?
Peter
RT Training in Washing
I'm trying to create a daily activity report for the 'support queue'
that can be printed or email.
Anyone ever used ASCOMs RT report generator? Pearl modules are
installed, but where does the rt-report.pl file go?
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 & 26 2010
Is there an example or a working scrip that someone has that will notify
the owner of a ticket if the ticket has been stalled for 7 days?
--
Scott Benson
A1 Networks
(707)570-2021 x203
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of
Hi Mark,
you should wait, Todd is working on a new release, working fine under 3.8.x
Torsten
2010/8/17 Mark Jenks
> I am running RT-3.8.8 and AT-1.2.4b1 and am having some problems.
>
>
>
> First off, not everyone can create assets. Some people get “Asset could
> not be created due to an inte
On Tue, 17 Aug 2010 13:42:16 -0400
Jin Fang wrote:
> I am very new to RT and just finished setting up RT(3.8) working with
> external pubcookie authentication. So the user will be created
> automatically and logged into self service after passing the
> authentication with our pubcookie server. Ho
On Tue, Aug 17, 2010 at 10:14:33AM -0700, Dylan Choi wrote:
> Sorry for my insufficient explanation ;)
>
> So when I ran "select * from Scrips", there were 2 "Autoreply" in the
> table and the latter Autoreply didn't have ScripCondition, meaning it
> was set to 0.
The Creator/Created/LastUpdated
I am running RT-3.8.8 and AT-1.2.4b1 and am having some problems.
First off, not everyone can create assets. Some people get "Asset could
not be created due to an internal error". What can I look at?
Also, I installed the AT-Shedder, but it doesn't seem to be working with
the RTx shredder
Hello,
I am very new to RT and just finished setting up RT(3.8) working with external
pubcookie authentication.
So the user will be created automatically and logged into self service after
passing the authentication with our pubcookie server.
However, I am not be able to grant and manage user pe
Sorry for my insufficient explanation ;)
So when I ran "select * from Scrips", there were 2 "Autoreply" in the
table and the latter Autoreply didn't have ScripCondition, meaning it
was set to 0. I may have to take a look at "upgrade-mysql-schema.pl"
script to see why Autoreply had been inserted ev
I really like this extension, which allows you to view user Details by
clicking on a button beside the "people" in a ticket.
I am testing against RT 3.8.4, ad have applied the patch mentioned in the
README.
All was working well until tested on IE8.works for Firefox and Safari, but
not IE8 (not sur
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