I really like this extension, which allows you to view user Details by
clicking on a button beside the people in a ticket.
I am testing against RT 3.8.4, ad have applied the patch mentioned in the
README.
All was working well until tested on IE8.works for Firefox and Safari, but
not IE8 (not sure
Sorry for my insufficient explanation ;)
So when I ran select * from Scrips, there were 2 Autoreply in the
table and the latter Autoreply didn't have ScripCondition, meaning it
was set to 0. I may have to take a look at upgrade-mysql-schema.pl
script to see why Autoreply had been inserted even
Hello,
I am very new to RT and just finished setting up RT(3.8) working with external
pubcookie authentication.
So the user will be created automatically and logged into self service after
passing the authentication with our pubcookie server.
However, I am not be able to grant and manage user
I am running RT-3.8.8 and AT-1.2.4b1 and am having some problems.
First off, not everyone can create assets. Some people get Asset could
not be created due to an internal error. What can I look at?
Also, I installed the AT-Shedder, but it doesn't seem to be working with
the RTx shredder.
On Tue, Aug 17, 2010 at 10:14:33AM -0700, Dylan Choi wrote:
Sorry for my insufficient explanation ;)
So when I ran select * from Scrips, there were 2 Autoreply in the
table and the latter Autoreply didn't have ScripCondition, meaning it
was set to 0.
The
On Tue, 17 Aug 2010 13:42:16 -0400
Jin Fang jin.f...@utoronto.ca wrote:
I am very new to RT and just finished setting up RT(3.8) working with
external pubcookie authentication. So the user will be created
automatically and logged into self service after passing the
authentication with our
Hi Mark,
you should wait, Todd is working on a new release, working fine under 3.8.x
Torsten
2010/8/17 Mark Jenks mark.je...@iodincorporated.com
I am running RT-3.8.8 and AT-1.2.4b1 and am having some problems.
First off, not everyone can create assets. Some people get “Asset could
not
Is there an example or a working scrip that someone has that will notify
the owner of a ticket if the ticket has been stalled for 7 days?
--
Scott Benson
A1 Networks
(707)570-2021 x203
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of
I'm trying to create a daily activity report for the 'support queue'
that can be printed or email.
Anyone ever used ASCOMs RT report generator? Pearl modules are
installed, but where does the rt-report.pl file go?
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 26 2010
I was curious if ExternalAuth assumes a secure network (private, VPN, etc.),
or if it can securely authenticate to an LDAP/AD server over a public
network (ssl, etc.). I didn't find any general security/configuration
discussions on the list.
Any comments?
Peter
RT Training in
Scott,
Try this:
Condition: User-defined
Action:Notify whatever
Template: whatever
Custom Condition:
my $trans = $self-TransactionObj;
return ($trans-Type eq Status
$trans-NewValue eq stalled);
That should do it. It's really pretty basic. YOu should check out the
example in the
On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote:
The only thing I can figure is that one or more of the settings shown
above is causing RT to
initiate a mail loop every 15 minutes. Does RT go to the incoming mail
server to look for
new mail every 15 minutes? If so,
On Thu, Aug 12, 2010 at 01:25:43PM -0700, Hossein Rafighi wrote:
Hi Kevin,
Sounds like you've left the default of don't allow the creation of
user accounts who aren't in LDAP on in your RT::Authen::ExternalAuth
config.
In my RT_SiteConfig.pm I have: Set($AutoCreateNonExternalUsers,
0); Is
On Fri, Aug 13, 2010 at 03:47:58PM +0100, Mark Olliver wrote:
Hi,
Suddenly in the last few days we seem to be unable to send mail out of our
RT as far as we
know nothing has changed.
If you look within RT than it says it has sent mail and lists al the
addresses correctly
On Fri, Aug 13, 2010 at 02:26:36PM -0400, Joe Kirby (gmail) wrote:
I emailed th elist a few weeks ago about this from an email issue
and we made the suggested adjustments (Thank You!!)
We still have an issue when customers cut and paste from a web page
into the comment area of RT. It goes in
On Tue, Aug 17, 2010 at 01:24:52PM -0700, Peter Roosakos wrote:
I was curious if ExternalAuth assumes a secure network (private, VPN,
etc.), or if it can
securely authenticate to an LDAP/AD server over a public network (ssl,
etc.). I didn't find
any general security/configuration
Kevin,
OK. That settles it, then. I've *definitely* got to talk to our email
postmaster guys.
Thanks again for your time and patience.
Kenn
LBNL
On Tue, Aug 17, 2010 at 1:53 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote:
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