By default, RT generates a subject line for outgoing emails in the form of
[MyOrg #ID] user-subject
How can I configure RT so that the value for 'MyOrg' is different for
different queues?
The reason for doing this is that we have one installation of RT for an
umbrella organisation which hand
Mark,
we do this by setting the "subject tag" in the queue configuration.
Bye
Cris
-Messaggio originale-
Da: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Mark Goodge
Inviato: Thursday, September 30, 2010 9:24 AM
A: rt-users@lists
On 30/09/2010 08:40, Guadagnino Cristiano wrote:
Mark,
we do this by setting the "subject tag" in the queue configuration.
Ah, great, that seems to do exactly what we want.
Cheers
Mark
--
http://mark.goodge.co.uk
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Lea
On Thu, Sep 30, 2010 at 08:23:40AM +0100, Mark Goodge wrote:
> By default, RT generates a subject line for outgoing emails in the form of
>
> [MyOrg #ID] user-subject
>
> How can I configure RT so that the value for 'MyOrg' is different
> for different queues?
>
if you're are running RT 3.8.x,
Hi,
On Thu, 30.09.2010 at 07:56:27 +0200, Emmanuel Lacour
wrote:
> to let the requestor see the tickets they created, just set ShowTicket
> right to role group "Requestor" in global or per queue group rights.
thank you, that worked.
> to revoke this right when ticket is taken ... that needs c
Hi list,
I have set up a custom field on our RT (used for an IT helpdesk) which applies
to tickets and is of the type 'select one value'. We use it to track the
categories of helpdesk queries, so there are values for 'printing issues',
'telephones' and so on.
The problem I'm having is that whe
I thought it mikght be as simple as altering rt-mailgate as follows:
# Read the message in from STDIN
my %message = write_down_message();
unless( $message{'filename'} ) {
+${ $message{content} } =~ s{Confidentiality.*?End Of Confidentiality}{}g;
$args{'message'} = [
undef, '',
Emmanuel,
Do I put
td.collection-as-table {
vertical-align: top;
}
as the last line in main.css right after
% $m->callback(CallbackName => 'End');
or just before that line, after the last @import
@import "misc.css"; ?
Or do I copy ticket-lists.css from share into /local/html/NoAuth/css/w
I have been using rt-mailgate and fetchmailrc to retrieve support emails
from our mail server and feed them to RT. My /etc/fetchmailrc looks like
this:
set syslog;
set daemon 20;
poll "mail.domain.com"
with protocol imap
username rt password weak
mda "/usr/bin/perl /usr/bin/rt-mailgate --url h
Hello,
I volunteer for the Free Software Foundation's GPL Compliance Lab. The
FSF uses RT internally to manage the emails sent to the Compliance
Lab. In order to streamline my work I've written an interface to RT for
GNU/Emacs. A number of people have already written extensions to the
code and w
Ian,
When I first go to a ticket and select "Jumbo", all CF's look fine. When I
go back to "Display", they are also fine. I do find, though, that when I
make a change to a CF and then select a different view, the change does
always show.
A Question; have you tried updating the CF in a ticket, then
On Thu, Sep 30, 2010 at 09:16:07AM -0700, Kenneth Crocker wrote:
> Emmanuel,
>
> Do I put
>
> td.collection-as-table {
>vertical-align: top;
> }
>
> as the last line in main.css right after
>
> % $m->callback(CallbackName => 'End');
>
> or just before that line, after the last @import
>
>
On Thu, Sep 30, 2010 at 17:24, Mauricio Tavares wrote:
> I have been using rt-mailgate and fetchmailrc to retrieve support emails
> from our mail server and feed them to RT. My /etc/fetchmailrc looks like
> this:
>
> set syslog;
> set daemon 20;
>
> poll "mail.domain.com"
> with protocol imap
> us
Hi,
I have long queue names and my naming conventions make a group of queues
start with the same word. This is causing issues in selection of right
queue to create the ticket.
Is there any way of increasing the size of the 'Queue' drop down box on
'RT at a glace' page by the side of 'New ti
On 30 Sep 2010, at 18:36, Kenneth Crocker wrote:
> Ian,
>
> When I first go to a ticket and select "Jumbo", all CF's look fine. When I go
> back to "Display", they are also fine. I do find, though, that when I make a
> change to a CF and then select a different view, the change does always sho
Emmanuel,
Geez. I must be an idiot. It looks (to me) like your asking me to create a
new file named "End" into
"*local/html/Callbacks/MyCallbacks/NoAuth/css/web2/main.css*/" but I see *
main.css* as a file, not a directory. How do I put a *file* named "End" into
a *file* that has all those import
On Thu, Sep 30, 2010 at 02:24:23PM -0700, Kenneth Crocker wrote:
>Emmanuel,
>
>Geez. I must be an idiot. It looks (to me) like your asking me to create a
> new file named
>"End" into
>
>"local/html/Callbacks/MyCallbacks/NoAuth/css/web2/main.css/" but I see
> main.css as a file,
On Thu, Sep 30, 2010 at 01:09:19PM +0100, Ian Atkinson wrote:
> Hi list,
>
> I have set up a custom field on our RT (used for an IT helpdesk)
> which applies to tickets and is of the type 'select one value'. We
> use it to track the categories of helpdesk queries, so there are
> values for 'printi
Hello,
We have been happily using RT for about 6 months now and other
departments have taken notice.
I have added a second queue to our setup using a different email
address. I have configured fetchmail to retrieve messages for this
second address. What I cannot figure out is how to get t
Toni,
My answers are inline:
* I (think I) need custom permissions and custom roles. Eg. if an email
comes in, I'd like to grant the requestor role based on the value of
a custom field and the email, so one person out of a group can open
a ticket, and anyone in the group can reply by email.
A:
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