Hi Jesse
Second issue (not using a mobile link) is fixed.
First issue still remains. Im hand crafting a url for testing on our test
system of this format (taken from our live system outgoing emails):
https://testsystem/Ticket/Display.html?id=175671
Is this sort of URL still valid?
It
Thanks Emmanuel,
It works fine.
Here's my script (for everybody) reading a CSV file (also used by a
rtadduser.sh script) :
#!/usr/bin/perl -w
# Utilisation : ./rtgroupmember.pl GROUPNAME
# Attention : Le fichier list.txt doit être correctement rempli
use strict;
use lib /opt/rt3/lib;
use RT;
Hello,
I have got one very short question. Which module should I use and which
paths should I shift in @INC, so that I can use the function
ProcessCustomFieldUpdates in a perl shell script, an executable .pl from
the shell?
I have not received any information by the internet, yet.
Thanks
Hello,
It is sorry that nobody has answered this problem, yet. I will
describe it again:
I habe a use with the real name Max Mustermann with the id #13159. He
possesses a user custom field with the id #17 and the name test.
It is a text field and its value is foo. It is supposed to
find . -type f | xargs grep sub ProcessCustomFieldUpdates
at the top of your RT install tree, should do the trick.
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
Hello,
i try to search an RTFM Articel with the Topic Error Number 8016 by i've
got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?
Greetings from Germany
Ingo
Hello Jerrad,
I installed your BecomeUser version from
http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/
but it does not appear in Configuration - Tools unfortunately.
I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the
problem ?
I believe that files are in place and
Hi all,
We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates
I have a scrip working on the 'on create' condition and set to 'send email'
action to our group email address, so that we are notified when a new ticket is
created. It's been working great until last Friday. All of a sudden I noticed
we stopped getting these emails from RT. The only thing
Hi,
I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.
What I am not seeing is the ability to click on the search link
features like edit search , advanced, show results and bulk update.
I do see html under /opt/rt3/share/html/Search, just not in the menus.
Do I need to
Hello RT Gurus,
A RT newbie question..
Is there a way to restrict the list of users to only the users of the queue??
We have several queues here and when a tickets comes into a particular queue,
and if a person managing the queue for that day wants to assign the ticket to a
particular user,
Everyone in your entire company has the ability to own tickets in every
queue? Sounds like you need to adjust your permissions.
On 11/22/10 10:40 AM, Narayanaswamy, Nagaraj wrote:
Hello RT Gurus,
A RT newbie question..
Is there a way to restrict the list of users to only the users of the
Without sounding too snarky, to me this is like asking if it is ok to
keep a bag of apples and some beef in the same fridge. They have nothing
to do with each other.
You can use whatever email address you want. We have a nice
supp...@domain.tld address that just forwards to
I am looking for the ability to create a ticket in a Q that references a
previously created ticket in a different Q. Basically, I want to be able to
have a user create a ticket in. say, a Desktop Support Q and have the support
tech be able to 'escalate' the ticket to a different Q but have the
On Mon, Nov 22, 2010 at 08:59:24AM -0800, Kurt Engle wrote:
I am looking for the ability to create a ticket in a Q that references a
previously created ticket in a different Q. Basically, I want to be able
to have a user create a ticket in. say, a Desktop Support Q and have the
We set up all permissions at the Global-Groups level. Owners can see, see
comments, reply and delete tickets. The CC:s can see, comment and reply.
AdminCC is the group of users who work on each queue. They have lots of rights,
most importantly Own, Steal and Take ticket.
Then, I just make a
Garry,
In our testing, this works fine. Perhaps you have the old version stuck in your
Mason cache?
- Forwarded message from G.Booth g.bo...@lboro.ac.uk -
Date: Mon, 22 Nov 2010 10:29:34 +
From: G.Booth g.bo...@lboro.ac.uk
To: Jesse Vincent je...@bestpractical.com
Cc:
I've seen this with very recent versions of Chrome and RT's RichText composer
on a variety of versions of RT. I'm not yet sure what they changed, but we're
looking into it.
On Mon, Nov 22, 2010 at 02:26:26PM +, Gary Holmes wrote:
Hi all,
We're using RT 3.8.4 on Ubuntu 10.10. I've
On Sun, Nov 21, 2010 at 11:01:25PM +0100, Christian Wawrzinek wrote:
Hello everyone,
we are currently running Plesk (9.5.2) on our Debian Server. A while ago
we looked more closly into RT.
The question is, is it possible to have Plesk and RT installed on the same
server?
The reason we
To List,
I've continued to have problems with getting an error message from RT when
using CommandByMail and I found an interesting situation:
When I *create* a ticket using email and include many fields (dates and
otherwise), the ticket is created and I get no error message back.
When I try to
I was using bin/webmux.pl and some menu items was gone.
I also remember problems with the upgrade from 3.8.? to 3.9.6 (I can'
remember what it was exactly) but i recall a small note from the 3.6 to
3.8 upgrade: don't upgrade, install new.
/opt/rt4 would be also a nice place :)
Am 22.11.2010
I ran into the same issue when trying to set a due date in a reply. But during
create it works. I got around it by providing my users a php web form that
generates the email and forces them to set due date and priority at ticket
creation. There is likely an easier way to do this, but many of
Links to wiki.bestpractical.com will redirect to the new location of the
pages, and a read-only archive of the old wiki is at located at
http://wiki-archive.bestpractical.com.
Enjoy!
-IdNr.: DE 813749831
AGES ETS GmbH
AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134
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On Mon, Nov 22, 2010 at 02:01:00PM -0800, Kenneth Crocker wrote:
To List,
I've continued to have problems with getting an error message from RT when
using CommandByMail
and I found an interesting situation:
When I create a ticket using email and include many fields (dates and
/attachments/20101122/22c3
e271/attachment-0001.html
--
Message: 2
Date: Mon, 22 Nov 2010 14:19:37 +0100
From: Emmanuel Lacour elac...@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell
script
I just found out that my post was rejected cause I hadn't subscribed to the
mailing list. My bad, the rejection message actually went to the junk folder
so didn't see it right away. I'm posting this message again.
Hi All,
I'm hoping someone here could help me out or give any suggestions or
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