Hello,
We have been playing with different redundant architectures.
The system we are trying now is comprised of:
1- Two front end servers running an LVS based proxy system. Proxy to
RT and also other apps.
2- The two previous servers load balance to two RT servers.
3- The RT servers talk to a My
Greetings,
So we have a base Queue of Unassigned and we want to have a scrip review
tickets which land there and search for Key words. If fould we want the
ticket moved to a specific queue. How is this scrip written and applied?
Not much of a Perl guru here.
---
Vance Walsh
Network and Systems
--- On Mon, 2/7/11, Chris Barnes wrote:
>
> * if a ticket is created using the RT interface, the
> default queue should be "helpdesk".
>
>
>
> What do I need to change to make this happen?
>
Chris:
If you log in, and select 'preferences', and 'settings', you can select your
own personal
On 07 Feb 2011 13:04, Chris Barnes wrote:
>>> What do I need to change to make this happen?
>>
>> This is a config option. Search for "default queue" in `perldoc
>> etc/RT_Config.pm`
>
> But won't that change the option for BOTH the RT interface as well as
> those that come in via email?
Quoting
On 2/7/2011 12:03 PM, Thomas Sibley wrote:
On 07 Feb 2011 12:25, Chris Barnes wrote:
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
On 07 Feb 2011 12:25, Chris Barnes wrote:
> More noob questions :-O
>
> We have 7 different queues to differentiate what type of problems we
> deal with (sysadmin, helpdesk, a/v, etc).
>
> I don't mind the drop down menu for queues listing these alphabetically,
> but it would be REALLY nice if I
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
but it would be REALLY nice if I could set a "default queue" for
everything OTHER t
On 07 Feb 2011 02:41, rtjoe wrote:
> # THE WEBSERVER:
> Set($WebPath , "/");
> Set($WebBaseURL , "http://rt.example.com";);
You should replace the two lines above with just:
Set($WebDomain, "rt.example.com");
Read perldoc etc/RT_Config.pm to find out why.
> # THE DATABASE:
> Set($Datab
I don't try to make fetchmail do all of the work. Some of it I pass on
to procmail, before finally handing it off to RT.
-- Hugh
Here is how I do it:
.fetchmailrc
poll mail.mydomain.com protocol IMAP \
user "r...@mydomain.com" there \
with password "secret" \
is "rt" here \
is it the right file you've mentioned?
rtjoe wrote:
>
> Hello Thomas
>
> RT_SiteConfig.pm:
>
> # Any configuration directives you include here will override
> # RT's default configuration file, RT_Config.pm
> #
> # To include a directive here, just copy the equivalent statement
> # from RT_
Hello,
I've been trying to setup group permissions to a group, that will be able to
open a new ticket, but not to set the owner.
I'd like it to remain Nobody (default).
I've granted the group with CreateTicket, but it seems to have given them the
permissions to set an owner as well.
Any ideas h
Hello,
I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
But i cant create a ticket through mail. Please help.
Please find below m
Hello,
I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
But i cant create a ticket through mail. Please help.
Please find below my
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