Re: [rt-users] Comprehension Question about LDAP and SSO

2011-03-03 Thread john s.
Good morning all I have on more Question in Relation to Authentification with Kerberos I would like to use an windows 2008 server with AD, and an Web Application ( RT) on a linux sever with Apache and Kerberos Module system. And the Kerberos Stuff is handeld by the Win2008 AD... So .. so

[rt-users] Deactivate User Nobody

2011-03-03 Thread john s.
Hello all, Is it possibe to deactivate the user nobody without any Disadvantages for the whole system? or is it a recipe for an proximate event? best regards john - best regards john -- View this message in context:

Re: [rt-users] Strange bug in Update.html -- maybe cookie related

2011-03-03 Thread Ruslan Zakirov
On Thu, Mar 3, 2011 at 1:27 AM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Mar 02, 2011 at 12:10:41PM +, Raed El-Hames wrote: Hi: RT-3.8.7 Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; When updating 2 tickets (tickets 1,2 as an example) at the same time, using 1

[rt-users] Replying to requestors by default

2011-03-03 Thread Karmi Simonov
Hello all, I'm looking for a way to configuring the Resolve page and set Update type to Reply to requestors instead of Comments (Not sent to requestors) by default. I'm running RT 3.8.2. Any ideas? Thanks. Karmi Simonov | System Administrator | Panaya - Making ERP Easy phone: +972.9.7618000

Re: [rt-users] Strange bug in Update.html -- maybe cookie related

2011-03-03 Thread Raed El-Hames
OK Thanks Ruz. Ist possible you give me some pointers where to look for so I can patch my 3.8.7, the next upgrade for me is in ~ 6 months time, so anything that can help me avoid this from happening for now will be useful, just knowing which modules/pages to start with will be good. Thanks;

Re: [rt-users] Comprehension Question about LDAP and SSO

2011-03-03 Thread Michael Brown
On Thursday 03 Mar 2011 08:07:22 john s. wrote: I have on more Question in Relation to Authentification with Kerberos I would like to use an windows 2008 server with AD, and an Web Application ( RT) on a linux sever with Apache and Kerberos Module system. And the Kerberos Stuff is

Re: [rt-users] Strange bug in Update.html -- maybe cookie related

2011-03-03 Thread Ruslan Zakirov
On Thu, Mar 3, 2011 at 1:57 PM, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote: OK Thanks Ruz. Ist possible you give me some pointers where to look for so I can patch my 3.8.7,  the next upgrade for me is in ~ 6 months time, so anything that can help me avoid this from happening for now

[rt-users] iCal Time Zone Issues

2011-03-03 Thread Matt Stosic
Hi, I'm trying to subscribe to a Request Tracker iCal feed, but when I do, many things show up on the calendar the day before they are due, rather than on the day they are due. I opened up the .ics file with a text editor and noticed that the DTEND and DTSTART are set to the wrong date (ie

[rt-users] solved - RTx::EmailCompletion adding name/other fields to pop down display

2011-03-03 Thread Giuseppe Sollazzo
Hi all, I'm sure there's a more elegant way to do this, but I'm not a Perl programmer so what I managed to do is the following, in case anyone is interested: 1) In ./etc/RT_SiteConfig.pm set up EmailCompletionLdapAttrShow as a list rather than a single value

Re: [rt-users] Comprehension Question about LDAP and SSO

2011-03-03 Thread john s.
And if i use another name like martin from the database the kerberos prinicipal changes also martin@ so it is possible to know which user from the AD is logged in or out into the application which is authentificated with kerberos. is that right? best regards john mcb30 wrote: On

Re: [rt-users] Comprehension Question about LDAP and SSO

2011-03-03 Thread Michael Brown
On Thursday 03 Mar 2011 12:04:07 john s. wrote: And if i use another name like martin from the database the kerberos prinicipal changes also martin@ Yes. The Kerberos principal will always be the name of the currently-logged- in user. so it is possible to know which user from the AD is

Re: [rt-users] Comprehension Question about LDAP and SSO

2011-03-03 Thread john s.
Thnx michael best regards john mcb30 wrote: On Thursday 03 Mar 2011 12:04:07 john s. wrote: And if i use another name like martin from the database the kerberos prinicipal changes also martin@ Yes. The Kerberos principal will always be the name of the currently-logged- in

[rt-users] Text Template for Tickets

2011-03-03 Thread john s.
Hello everybody I would like to use a Text Template for a an specific Ticket mask with some fields like why or how some Layout adjustments etc.. But i dont't want to use Custom Fields Any chance to realise this ? best regards john -- View this message in context:

Re: [rt-users] BCC emails on Comment

2011-03-03 Thread Gregory Okoth
I guess I am using the system default scrips because I have not created any myself. What I think is affecting is 1) On Comment Notify Owner Condition: On Comment Action: Notify Owner Template: Global template: Correspondence Stage: TransactionBtach 2) On Comment Notify AdminCcs

Re: [rt-users] Deactivate User Nobody

2011-03-03 Thread Kenneth Marshall
On Thu, Mar 03, 2011 at 01:09:31AM -0800, john s. wrote: Hello all, Is it possibe to deactivate the user nobody without any Disadvantages for the whole system? or is it a recipe for an proximate event? best regards john You will need to run through all the scrips and perl code

Re: [rt-users] Login Error and External Auth problem

2011-03-03 Thread Kevin Falcone
On Wed, Mar 02, 2011 at 09:23:01PM -0500, Jason Ledford wrote: My second problem (if the above is a non-issue or can be resolved) is getting external auth loaded. It didn't seem to load. I installed it via cpan, changed my settings in

Re: [rt-users] Replying to requestors by default

2011-03-03 Thread Kevin Falcone
On Thu, Mar 03, 2011 at 10:37:43AM +, Karmi Simonov wrote: Hello all, I'm looking for a way to configuring the Resolve page and set Update type to Reply to requestors instead of Comments (Not sent to requestors) by default. I'm running RT 3.8.2. That was added as a

Re: [rt-users] Deactivate User Nobody

2011-03-03 Thread Kevin Falcone
On Thu, Mar 03, 2011 at 07:56:12AM -0600, Kenneth Marshall wrote: On Thu, Mar 03, 2011 at 01:09:31AM -0800, john s. wrote: Hello all, Is it possibe to deactivate the user nobody without any Disadvantages for the whole system? or is it a recipe for an proximate event?

Re: [rt-users] Login Error and External Auth problem

2011-03-03 Thread Jason Ledford
Looks like I am using .08. To install the dev version I just need to follow the SVN install instructions? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, March 03, 2011 9:26

[rt-users] ExternalAuth doesn't work

2011-03-03 Thread Robert Wysocki
Hi there, I have a problem with ExternalAuth - it doesn't work at all. Actually, when I run tcpdump against the ip of LDAP server, I can't see any packets going through. There is no firewall between those two. Here's my RT_SiteConfig: Set( @Plugins, qw(RT::Authen::ExternalAuth) );

Re: [rt-users] ExternalAuth doesn't work

2011-03-03 Thread Thomas Sibley
What RT and ExternalAuth versions are you running? ExternalAuth 0.08 doesn't work with RT 3.8.9. There's a development version of ExternalAuth 0.08_01, which users have reported fixes the problem. http://search.cpan.org/~falcone/RT-Authen-ExternalAuth-0.08_01/ Thomas On 03 Mar 2011 09:58,

Re: [rt-users] ExternalAuth doesn't work

2011-03-03 Thread Robert Wysocki
Dnia 2011-03-03, czw o godzinie 10:00 -0500, Thomas Sibley pisze: What RT and ExternalAuth versions are you running? ExternalAuth 0.08 doesn't work with RT 3.8.9. There's a development version of ExternalAuth 0.08_01, which users have reported fixes the problem.

Re: [rt-users] ExternalAuth doesn't work

2011-03-03 Thread Jason Ledford
From another thread I had issues with it and the dev version worked for me. I downloaded the latest dev release from here http://search.cpan.org/dist/RT-Authen-ExternalAuth/ since I couldn't get the svn to work. -Original Message- From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Login Error and External Auth problem

2011-03-03 Thread Jason Ledford
Yep, that did it. As for the rest of my problem, is that a harmless error? We opened /dev/null to protect FD #1, but descriptor #1 is already occupied at /opt/rt3/bin/webmux.pl line 78. (/opt/rt3/bin/webmux.pl:78) I noticed that I get it when just opening the page, no login or anything.

Re: [rt-users] ExternalAuth doesn't work

2011-03-03 Thread Robert Wysocki
Dnia 2011-03-03, czw o godzinie 16:05 +0100, Robert Wysocki pisze: Dnia 2011-03-03, czw o godzinie 10:00 -0500, Thomas Sibley pisze: What RT and ExternalAuth versions are you running? ExternalAuth 0.08 doesn't work with RT 3.8.9. There's a development version of ExternalAuth 0.08_01,

Re: [rt-users] ExternalAuth doesn't work

2011-03-03 Thread Jason Ledford
Did you configure the plugin to load and does RT show it being loaded, and has apache been restarted? Here are my 2 config files, RT-authen first: Set($ExternalAuthPriority, [ 'My_LDAP', 'My_MySQL', 'My_SSO_Cookie'

[rt-users] Search for tickets with unread comments

2011-03-03 Thread Yan Seiner
I'm trying to come up with a search for my tickets with unread comments and I'm failing What I'd like to do is have a list of tickets that have been updated since the last time I looked at them show up on the dashboard. How can I do that? -- If you have eight hours to chop down a tree

Re: [rt-users] Ticket graphing bug?

2011-03-03 Thread Todd Chapman
Does anyone have some insight into this? Any help is appreciated. On Tue, Mar 1, 2011 at 10:12 PM, Todd Chapman t...@chaka.net wrote: Hi all, I am trying to understand ticket graphing behavior. Example ticket relations: A - RefersTo - B - DependsOn - C If you graph A with Show as well

Re: [rt-users] Search for tickets with unread comments

2011-03-03 Thread Kevin Falcone
On Thu, Mar 03, 2011 at 07:42:35AM -0800, Yan Seiner wrote: I'm trying to come up with a search for my tickets with unread comments and I'm failing What I'd like to do is have a list of tickets that have been updated since the last time I looked at them show up on the dashboard. How

Re: [rt-users] BCC emails on Comment

2011-03-03 Thread Kenneth Crocker
Opps, forgot to change the TO to RT. On Thu, Mar 3, 2011 at 9:25 AM, Kenneth Crocker kfcroc...@lbl.gov wrote: Gregory, If scrip #2 creates a comment, then it might also trigger scrip #1 because scrip #1 is triggered by a comment and it is in stage TransactionBatch. Try changing the action

Re: [rt-users] Ticket graphing bug?

2011-03-03 Thread Kenneth Crocker
Todd, My experience with this is to set the 'Main Type of links at the first level to Members with the Show as Well set for *the other types;*Members of, DependsOn Refers To only and set the levels for however many level I need. Then I leave the lower levels alone. If I want lower level *info*

[rt-users] Session take over while using RT::Authen::External

2011-03-03 Thread Michael Polivanov
We have discovered a very unpleasant behavior of RT if used with RT::Authen::External module with LDAP authentication enabled. The problem is that sometimes a RT site visitor (no credentials entered, no cookie set) gets automatically logged in with a session of another user, that was active before

Re: [rt-users] Session take over while using RT::Authen::External

2011-03-03 Thread Thomas Sibley
On 03 Mar 2011 13:03, Michael Polivanov wrote: We have discovered a very unpleasant behavior of RT if used with RT::Authen::External module with LDAP authentication enabled. The problem is that sometimes a RT site visitor (no credentials entered, no cookie set) gets automatically logged in

Re: [rt-users] Session take over while using RT::Authen::External

2011-03-03 Thread Thomas Sibley
Please keep mail on the list, thanks. On 03 Mar 2011 13:47, Michael Polivanov wrote: Yes, there is one. I thought already that this might be a reason, but the setup is SSL only, so i don't think the proxy thing will be able to cache anything. You should test your scenario without any proxies

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

2011-03-03 Thread Darren Nickerson
On Mar 2, 2011, at 10:19 AM, Chia-liang Kao wrote: It seems the issue is with apache2 and plack. i can reproduce the stalled connection (however not always) with the plack-req.psgi example from the plack dist, with apache 2.2.16 on ubuntu maverick. however it's a bit different from

Re: [rt-users] Session take over while using RT::Authen::External

2011-03-03 Thread Michael Polivanov
On Thu, Mar 3, 2011 at 20:10, Thomas Sibley t...@bestpractical.com wrote: Please keep mail on the list, thanks. Ups, too fast reply. My bloody mistake ... You should test your scenario without any proxies involved.  If you can still replicate it, then we can keep troubleshooting.  Otherwise,

Re: [rt-users] Session take over while using RT::Authen::External

2011-03-03 Thread Thomas Sibley
On 03 Mar 2011 14:26, Michael Polivanov wrote: Will do so. But i am still unsure how a proxy server can interfere a SSL connection in my case. I mean if the files would be cached by the proxy, i wouldn't see the requests in apache log, especially not for NoAuth objects, but i saw the every

[rt-users] Sending gpg-encrypted mails via cli

2011-03-03 Thread christoph
Hi, when trying to send an encrypted mail to somebody whose key is not present in rt, the Webfrontend shows a nice error and explains everything. But when you send an email via the rt cli, the recipient gets an awful email telling him that he didn't get a mail: You received this message as we

[rt-users] Multiple extensions don't work

2011-03-03 Thread Yan Seiner
I'm trying to get both JS Gantt and the Calendar extension running at the same time. I can add the appropriate Set(@Plugins,foo); into the RT_SiteConfig.pm file, and each one works separately just fine. However, if I try to include both in the RT_SiteConfig.pm file, only the last one will work.

Re: [rt-users] Multiple extensions don't work

2011-03-03 Thread Nick Kartsioukas
On Thu, 03 Mar 2011 14:03 -0800, Yan Seiner y...@seiner.com wrote: I can add the appropriate Set(@Plugins,foo); into the RT_SiteConfig.pm file, and each one works separately just fine. However, if I try to include both in the RT_SiteConfig.pm file, only the last one will work. They all need

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

2011-03-03 Thread Chia-liang Kao
On 2011/3/4, at 上午 3:13, Darren Nickerson wrote: On Mar 2, 2011, at 10:19 AM, Chia-liang Kao wrote: It seems the issue is with apache2 and plack. i can reproduce the stalled connection (however not always) with the plack-req.psgi example from the plack dist, with apache 2.2.16 on

[rt-users] Status of AssetTracker?

2011-03-03 Thread Thomas Smith
Hi, I am considering using AssetTracker in 3.8.8 but it looks like development has stalled, at least from what I can see at the two or three sites that seem to be hosting its code. Does anyone know if this is still being developed or maintained? ~ Tom

Re: [rt-users] Status of AssetTracker?

2011-03-03 Thread Todd Chapman
Hi Tom, Strange that you should ask this now. I just announced the imminent release or Asset Tracker 2.0b1 on the at-users and at-announce mailing lists. The definitive site for Asset Tracker is now github: https://github.com/chakatodd/rt-extension-assettracker Check out the wiki for more

[rt-users] Promoting a user who was autocreated to real user status...

2011-03-03 Thread Jason Marshall
Maybe it's just late and I'm having brain fade, but Google is failing me right now. Maybe what I hope to do is impossible, though it seems like something people would want to do. I've got a user, let's call her Annie. She has submitted tickets via email to at least one queue, so she has an

Re: [rt-users] Deactivate User Nobody

2011-03-03 Thread john s.
What are you trying to gain from this change? Nobody should use the nobodyuser to declarate the ticket created by nobody thats the reason any other proper suggestions for that? -- View this message in context: http://old.nabble.com/Deactivate-User-Nobody-tp31057111p31065525.html Sent

Re: [rt-users] Text Template for Tickets

2011-03-03 Thread john s.
john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best