Hi.
Is it possible to add the "Time Worked" field to the Create page? Sometimes we
get a call from a customer, and after that we create a ticket about this. Then
we can't add time worked to the ticket without making a comment immediately
after creating is.
Best regards,
Johan Sjöberg
Hello all,
I think i have an fundamental problem to understand in which way these
Extension Works ...
So for my point of View:
This Extension can Clone an Queue.
So ... refer to the Readme
The option to create an procmailfile is basically but not necessary ...
But what i fail to see i
Hi all and thanks in advance.
How can I delete reminders in RT 3.6.8 ?
Debian Lenny with RT working like a charm.
Thanks again.
José Gregorio.
Enviado desde mi dispositivo movil BlackBerry® de Digitel.
Greets fellow users,
We have an RT 3.8.7 Deployment running on Centos with a MySQL backend.
The DB itself has grown quite large, currently around 300GB with 2.1
million tickets, this due to customers sending through images which is
part of the ticket.
About a year ago we partitioned the RT Databa
There is an Extension from bps to Export attachements from db, but it is Not
Open so far i Know.
Von meinem iPhone gesendet
Am 15.03.2011 um 12:52 schrieb ronald higgins :
> Greets fellow users,
>
> We have an RT 3.8.7 Deployment running on Centos with a MySQL backend.
>
> The DB itself has g
Hi Ronald,
another option would be Shredding old Tickets, or use
https://github.com/bestpractical/rt-extension-exportimport from Ruslan.
Torsten
Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marn
This is something that has probably been asked on the lists many time so
bear with me.
I want to make the "Worked" field mandatory on every ticket update. I
read references on the need to do Call Backs but not sure what Syntax to
use to achieve this. Can anyone point me in the right direction?
On Tue, Mar 15, 2011 at 08:28:37AM +, Johan Sjöberg wrote:
>Is it possible to add the "Time Worked" field to the Create page?
> Sometimes we get a call from
>a customer, and after that we create a ticket about this. Then we can't
> add time worked to the
>ticket without making a c
Hello,
I'm searching for a way to configure RT to send me a mail if I make a change
over the Web but not if i make a change over email.
Under preferences there is a config "Should RT send you mail for ticket updates
you make?" but it does not discriminate between web and mail.
Thank you for any
On Mon, Mar 14, 2011 at 07:59:29PM +0100, Gerard FENELON wrote:
> Apparently for the missing Searches
> $search->SubValue("SearchType") returns ''
>
> Did I miss a step when upgrading ?
Out of curiosity, what version did you upgrade from?
Most code in RT protects against empty SearchTypes, but it
Como esta, dev-apps-bugzilla?
I rose a question at
http://groups.google.com/group/comp.lang.perl.misc/browse_thread/thread/93a3f08cd9a0c574
but seem no qualified help. As a remind, the question is: there are three sides
to seem responsible, whom should I ask best?
I put this here because the in
Hi List,
we are running the RT 3.6.7 on a debian 5.
If a tries to open a ticket via mail and is not allowed to (because of
configured restrictions) he receives a mail with the following text:
*
Subject: Could not load a valid user
RT could not load a valid user, and RT's configurati
Hi Kevin
we started with 3.4.6in 2004
moved to 3.6.10 in December 2009
moved to 3.8.8 in December 2010
I suspect those searches are old, maybe before the move to 3.6.10
I don't have a patch to submit.
For the moment I just changed
opt/rt3/local/plugins/RT-Extension-MobileUI/html/m/_elements/men
On Tue, Mar 15, 2011 at 03:01:57PM +0100, Gerard FENELON wrote:
> Hi Kevin
>
> we started with 3.4.6in 2004
> moved to 3.6.10 in December 2009
> moved to 3.8.8 in December 2010
>
> I suspect those searches are old, maybe before the move to 3.6.10
My guess was going to be that you came up from 3.
On Tue, Mar 15, 2011 at 02:43:08PM +0100, Violetta J. Wawryk wrote:
> Hi List,
>
> we are running the RT 3.6.7 on a debian 5.
>
> If a tries to open a ticket via mail and is not allowed to (because
> of configured restrictions) he receives a mail with the following
> text:
>
> *
>
> Sub
On 2011-03-15 15:26, Kevin Falcone wrote:
[...]
I don't have a patch to submit.
For the moment I just changed
opt/rt3/local/plugins/RT-Extension-MobileUI/html/m/_elements/menu
from
foreach my $search (@searches) {
next unless $search->SubValue("SearchType") eq 'Ticket';
to
f
On Tue, Mar 15, 2011 at 03:53:47PM +0100, Gerard FENELON wrote:
> >> next unless $search->SubValue("SearchType") eq 'Ticket';
> >Does changing that to something like:
> > next if $search->SubValue("SearchType")&&
> > $search->SubValue("SearchType") ne 'Ticket';
> >also work?
>
>
Kevin
Thanks for the help.
Gerard
On 2011-03-15 16:08, Kevin Falcone wrote:
On Tue, Mar 15, 2011 at 03:53:47PM +0100, Gerard FENELON wrote:
next unless $search->SubValue("SearchType") eq 'Ticket';
Does changing that to something like:
next if $search->SubValue("SearchType")&
John,
If I may. The email address is the way all correspondence is directed for a
Queue. If a ticket is opened and RT sends a notice to the requestor, the
"Reply" address for that requestor would be the email address for that
Queue. If I wanted to send the ticket owner an email, but wanted that sa
On Tue, Mar 15, 2011 at 11:31:50AM +, José Gregorio Díaz Unda wrote:
> Hi all and thanks in advance.
>
> How can I delete reminders in RT 3.6.8 ?
>
Just display the related ticket, select the reminder in the reminder
"widget", click on "Save" in this widget.
You can also have more control o
On Tue, Mar 15, 2011 at 07:46:09AM -0500, Pena, Christian wrote:
>This is something that has probably been asked on the lists many time so
>bear with me.
>
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg28060.html
;)
Jose,
I had to use the following scrip in 3.6.x. In 3.8.x, I don't believe this is
necessary.
Scrip "On Resolve"
Condition: On Resolve
Action: User-Defined
Template: Global template: Blank
Stage: TransactionBatch
Custom Action Prep Code:
# Resolve all Ticket reminders when the Ticket is resolved
Christian,
I couldn't find an easy way to do this without a lot of mods to the RT code
(which I'm REAL BAD at as a beginner in perl), so I wrote a scrip
"work-around". If someone tries to resolve a ticket without any TimeWorked,
I re-set the status to "Stalled" and send them an email telling them
Alexander,
I separate created tickets via emails using this "Condition" code:
my $trans = $self->TransactionObj;
return 0 unless $trans->Type eq "Create";
my $msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Received');
return 0;
So, perhaps reverse th
We use RT for supporting customers and often times there are multiple
phone calls on a single RT case. So simply forcing time Worked on
Resolution is not what I am looking for.
I am trying to track how long each person is taking supporting different
things. I have tried to mandate people to upda
Christian,
The option I offered you can certainly be modified for a different condition
(like "On Transaction", or if the value of some other field is modified,
etc.). You just have to decide what condition (simple or complex) you want.
I'll help you if you want.
Kenn
LBNL
On Tue, Mar 15, 2011 a
Then that would be great. Can you send me an example of your scrip?
Christian Pena
Network Engineer Supervisor
EarthLink Business
E: christian.p...@corp.earthlink.com
O: 786-363-0460 | F: 786-363-0206
STS Telecom is now EarthLink Business
From: rt-users-boun...@lists.bestpractical.com
[
I'm seeing some unusual behavior on an RT 3.8.9 system just upgraded
from 3.6.6. It has to do with pasting text from Outlook or Word into a
ticket, and results are different from browser to browser. Results seem
to be the same regardless of whether we are using rich or plain text
formatting.
On Tue, Mar 15, 2011 at 12:43:59PM -0400, Sullivan, Rob wrote:
>I’m seeing some unusual behavior on an RT 3.8.9 system just upgraded from
>3.6.6. It has to do with pasting text from Outlook or Word into a ticket,
>and results are different from browser to browser. Results seem to be t
Christian,
Sure. The first one checks for TimeWorked when the ticket is resolved. If no
TImeWorked, it sets the status to "Stalled" and sets a CF Value in order to
trigger an email notification:
Scrip1 - Check for TimeWorked:
Condition: On Resolve
Action: user-Defined
Template: Global template: B
Please,
Do you have any idea how solve this problem?
Tks
--
Luciano Silva
Forwarded Message
From: Luciano Silva
Reply-to: luci...@cpd.ufrgs.br
To: RT Users
Subject: [rt-users] Message error /Upgrade from 3.6.1 to 3.8.8
Date: Fri, 11 Feb 2011 13:23:39 -0200
Hello,
I ma
On Mon, Jan 3, 2011 at 12:48 PM, Kevin Falcone
wrote:
> On Mon, Jan 03, 2011 at 10:41:59AM -0800, Laura Grella wrote:
>>
>>
>>> If you want to see the core version, it is now live on
>>> issues.bestpractical.com. The plugin for 3.8 will hopefully get
>>> released this week, but we're busy trying
On 15 Mar 2011 17:45, Dennis wrote:
If you want to see the core version, it is now live on
issues.bestpractical.com. The plugin for 3.8 will hopefully get
released this week, but we're busy trying to release lots of things.
>
> Regarding hiding quotes replies in tickets all Ajax-li
On Tue, Mar 15, 2011 at 3:03 PM, Thomas Sibley wrote:
> The extension hasn't been released yet, but the feature is in 4.0.
>
> Thomas
>
ETA if I may ask?
Thank you,
Dennis
On 15 Mar 2011 18:18, Dennis wrote:
> On Tue, Mar 15, 2011 at 3:03 PM, Thomas Sibley wrote:
>
>> The extension hasn't been released yet, but the feature is in 4.0.
>>
>> Thomas
>>
>
> ETA if I may ask?
There isn't one. We're busy releasing 4.0, so it's not a high priority.
Thomas
Hi
Is it possible to apply CF's only to single tickets at a time?
What I imagined was using a scrip to check if a certain condition was true
when the ticket is updated, and if it is apply the CF to the ticket.
Thanks
Magnus
36 matches
Mail list logo
