Asanka asanka_gunasekera at yahoo.co.uk writes:
Hi all found the solution by writing to the author, all that I had to do was add
RT::Extension::SLA to @plugin
Set(@Plugins, qw(
RT::Authen::ExternalAuth
RT::Extension::SLA
) );
and
Hi all
I've exact same probleme as
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg08421.html
Do you've any news idea ?
Regards.
JAS
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06
hello,
there's one simple thing you could do :
in RT_SiteConfig.pm, change option UseFriendlyFromLine to 0 :
Set($UseFriendlyFromLine, 0)
so RT will send the email using the default queue's adress/name
may it help
Rapahël
Brad Hughes b...@staff.broadbandsolutions.com.au
Envoyé par :
Hi All,
After installing HistoryFilter(or BriefHistory) to rt3.8.8 the plugin
RT-Authen-ExternalAuth-0.08 stops work.
I could login with local account, but login with ldap account is not
possible.
It looks, the plugin ExternalAuth is not initialized after start
RT_SiteConfig.pm
Hi,
all plugins need to be int the same qw :
Set(@Plugins,qw(RT::Authen::ExternalAuth RT::Extension::HistoryFilter));
that's it
Raphaël
Radek Svoboda radek.svob...@upp.cz
Envoyé par : rt-users-boun...@lists.bestpractical.com
19/04/2011 10:14
A
rt-users@lists.bestpractical.com
cc
Objet
Hi Kevin,
thanks for the advise - I'll try this one although I'm wondering if it's
stable enough?
Thomas, oops, something must have gone wrong in the copypaste.
Thanks,
Giuseppe
On 15/04/11 17:25, Kevin Falcone wrote:
On Fri, Apr 15, 2011 at 11:32:22AM -0400, Thomas Sibley wrote:
On
Hi all,
I'd like to hear some experiences about managing external users that are
not in our Directory.
Sometimes we have users who open support tickets by sending a mail with
external (gmail/hotmail/...) e-mail addresses (e.g. if there are
problems with their corporate e-mail).
Now,
On 04/18/2011 08:58 AM, Wolfram Huettermann wrote:
use IO::File;
my $File = new IO::File/var/tmp/bar$id.html;
Abort(Could not open file!) unless $File;
$PageSource = $m-comp(/Ticket/foo.html, id = $id);
You want $m-scomp.
Thomas
On 04/17/2011 07:54 PM, Roman Plessl wrote:
Hi Everybody,
I'm using the REST interface of a large RT 3.8.8 installation to
communicate and fill in data from a CRM tool.
Is there a possibility to insert HTML comments instead of plain text
comments with this REST interface?
Does anybody
Raed,
Absolutely! Right now I'm prepping it to remove any company info that
shouldn't go out. Both Guides should be ready by EOD.
BTW, the guides are based on 3.8.7, including screen shots, etc.
Kenn
LBNL
On Tue, Apr 19, 2011 at 9:33 AM, Raed El-Hames
raed.el-ha...@daisygroupplc.com wrote:
When the apache error_log shows an error stating it can't locate a given .pm
file in @INC what are my steps to resolve this?
Specifically, when I insert the line
Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
into my site config, apache won't start up and complains it cannot
Raed Kevin,
I'll have to send these to your individual email address as the User's list
will stop it cause the attachments are so large.
Kenn
LBNL
On Tue, Apr 19, 2011 at 9:48 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Raed,
Absolutely! Right now I'm prepping it to remove any company
Hi Ruslan Zakirov.
I did check today,
there were text as well as attachments, and mail received to RT previlleged
users as it is(text with attachments), but to non previleged users, text is
stripped and only attachments are sent by RT (This transaction appears
to have no content
) :(
it is
Le 18/04/2011 à 09:01:47-0500, Chris Barnes a écrit
This is a I wish RT had this function email. Can it go on the wish
list for the next version?:-)
We use RT as a computing help desk ticket system- with a generic email
address for our entire group. This way users only need to
On 4/19/2011 3:36 PM, Albert Shih wrote:
I'm not sure but I think you can do that through procmail, mean not
directly use rt-mailgate but through a procmailrc call rt-mailgate just in
case you want the mail, if it's spam just push to trash.
???
I don't think you understood what I was asking
Jason, Miachael, Yan, Kevin, Raed, Tyler Drew,
I will certainly mail each of you a copy of both the User's Guide as well as
the Queue Admin Guide. You must keep in mind that this documentation is
tailored towards the way we do things here at LBNL. We have over 100 Queues
that are used to support
I like to get a copy to if that is possible.
On Tue, Apr 19, 2011 at 5:09 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Jason, Miachael, Yan, Kevin, Raed, Tyler Drew,
I will certainly mail each of you a copy of both the User's Guide as well as
the Queue Admin Guide. You must keep in mind
Asif,
Sure.
Kenn
On Tue, Apr 19, 2011 at 2:21 PM, Asif Iqbal vad...@gmail.com wrote:
I like to get a copy to if that is possible.
On Tue, Apr 19, 2011 at 5:09 PM, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Jason, Miachael, Yan, Kevin, Raed, Tyler Drew,
I will certainly mail each of
20/20,
Sure.
Kenn Crocker
On Tue, Apr 19, 2011 at 2:47 PM, 20/20 Lab l...@pacbell.net wrote:
Hate to feel like I'm jumping on a bandwagon; but I would appreciate a
copy as well.
-Matt
On 04/19/2011 2:39 PM, Kenneth Crocker wrote:
Asif,
Sure.
Kenn
On Tue, Apr 19, 2011 at 2:21
You might look at $UseFriendlyFrom in RT_Config.pm (of course changes should
be made in RT_SiteConfig.pm)
On Mon, Apr 18, 2011 at 6:29 PM, Brad Hughes
b...@staff.broadbandsolutions.com.au wrote:
Hi List,
We have just upgraded from RT 3.6.7 to 3.8.8.
The first thing we noticed is that RT
Hi Kenn,
Would I be able to have a copy of your handbook too?
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph:+61 7 3877 3399
Mobile: 0402 697 351
Email:
Kenn
Can I get a copy as well?
Thanks
Dustin
On Apr 19, 2011 7:50 PM, Joanne Keown joanne.ke...@coloradogroup.com.au
wrote:
Hi Kenn,
Would I be able to have a copy of your handbook too?
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne
Hi Ken,
I too would really love to get a copy of your two guides. They look
excellent, and would be a godsend to me. All the Website operations at
the Council on Foreign Relations in New York run via RT.
Thanks much,
Tom Davey
On Tue, Apr 19, 2011 at 7:55 PM, Dustin Berube
Hello Ken,
Good Day!
Can I have a copy also. I really need to know more about RT.
Thanks in Advance
Rocel
On 4/20/2011 6:29 AM, Kenneth Crocker wrote:
20/20,
Sure.
Kenn Crocker
On Tue, Apr 19, 2011 at 2:47 PM, 20/20 Lab l...@pacbell.net
mailto:l...@pacbell.net wrote:
Hate to feel
On Wed, Apr 20, 2011 at 12:40 AM, Chris Barnes chris-bar...@tamu.edu wrote:
On 4/19/2011 3:36 PM, Albert Shih wrote:
[snip]
Hi,
I'm talking about bouncing a message AFTER it is in RT. After all, there is
no way to determine which messages need to get bounced until a person looks
at it in
Hi Kenneth,
I'd appreciated a copy of the guides as well.
Regards,
Graham
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, 20 April 2011 7:10 AM
To: rt-users@lists.bestpractical.com
Subject: Re:
Hi Ken,
I'd love both the User and Admin if that's a possibility?
Paul
On 11-04-19 07:27 PM, Rocel M. Lacida wrote:
Hello Ken,
Good Day!
Can I have a copy also. I really need to know more about RT.
Thanks in Advance
Rocel
On 4/20/2011 6:29 AM, Kenneth Crocker wrote:
20/20,
Sure.
Kenn
Hi All,
I have used RT 3.8.7 Ver. My concern is that how to configure automatic mail
merge of same subject and how to configure when a user send a mail on
ticketing system the system can not create a ticket against the user mail
and some subject.
--
Bijendera Kumar
IT Team
Travel Boutique
On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote:
When the apache error_log shows an error stating it can't locate a given .pm
file in @INC what are my steps to resolve this?
Specifically, when I insert the line
Set(@Plugins,qw(...
Hi Kenn,
Would I be able to have a copy of your handbook too?
Best regards
Horst
Le Mardi, 19. Avril 2011 à 23:09, Kenneth Crocker
kfcroc...@lbl.gov a écrit :
Jason, Miachael, Yan, Kevin, Raed, Tyler Drew,
I will certainly mail each of you a copy of both the User's Guide as
well as
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