Dnia 2011-05-11, śro o godzinie 08:22 -0400, Kevin Falcone pisze:
After applying this patch in the 4.0.0 dir tree I get an error in the
javascript error console:
Erro: a is null
https://RT_URL/NoAuth/js/squished-0250d779a57b569b917c8528747f9e45.js
Line: 7
Since I'm not an
In case anyone encounters similar problems, here's the steps I had to do
to get rt4 on CentOs.
0) make fixdeps
1) make testdeps
(fails because of DateTime being too old)
2) cpan install DateTime::TimeZone
3) cpan install Math::Round
4) cpan install DateTime
5) make testdeps
(ok)
6) make install
On 09/05/2011 10:30, Howard Jones wrote:
I'd like to be able to present that information with the context of the
groups people are members of, so it's obvious that a whole block of
people are affected by the same group membership (I try to avoid giving
single users special permissions):
So.. now i have tested an ldap conection over openssl
the command is
openssl s_client -connect xxx.xxx.xxx.xxx:636
it comes the following:
CONNECTED(0003)
---
Certificate chain
0 s:/CN=xxx.xxx.local
i:/CN=..local
---
Server certificate
-BEGIN CERTIFICATE-
Hello,
I had the following lines in my RT_SiteConfig.pm on 3.8.8:
Set (@ActiveStatus, qw(new open stalled resolved));
Set (@InactiveStatus, qw(voicemail1 voicemail2 rejected deleted));
..to move resolved to an active status, and also to make a couple new
statuses.. voicemail1 and voicemail2,
On Thu, May 12, 2011 at 09:58:48AM +0200, Robert Wysocki wrote:
Dnia 2011-05-11, śro o godzinie 08:22 -0400, Kevin Falcone pisze:
After applying this patch in the 4.0.0 dir tree I get an error in the
javascript error console:
Erro: a is null
On Wed, May 11, 2011 at 11:36:48PM -0400, Todd Williams wrote:
Is there an updated version of the RT4 DBSchema available? I have found
3.x in the
docs/rt3-schema-relationships.dot location, but RT4.0.0 does not seem to
have this file? (Is
3.x to 4.x different enough to matter?) The
Dnia 2011-05-12, czw o godzinie 10:06 -0400, Kevin Falcone pisze:
I doubt it's a jQuery bug unless the autocompleter doesn't work
elsewhere. It is more likely that your patch needs updating for 4.0
Kevin, take a look at my patch -- it's really simple and it uses
standard RT element --
I'm pretty confused.
We have an Apache-served RT 3.8.7 instance with Postgres
backend. It's using mod_perl. All 10 current httpd
processes are over *300MB* each already after a host
reboot 30 hours ago.
We have a NON-RT system, with the same OS and package
versions, serving 10 times more
On 05/12/2011 10:17 AM, Robert Wysocki wrote:
I doubt it's a jQuery bug unless the autocompleter doesn't work
elsewhere. It is more likely that your patch needs updating for 4.0
Kevin, take a look at my patch -- it's really simple and it uses
standard RT element --
Thanks, Ruslan: check all that, I couldn't find any errors with rt or the
database, so I looked looked at my apache2 config again. Replaced it with the
stock example in the docs, which I perhaps should have done before getting hung
up on the idea it was a DB communication issue. It's working
Hi,
I've noticed this behaviour that I'm not sure how to explain.
I'm experimenting with our externally facing queue. There seems to be a
problem about people with same name creating tickets as external users.
I've got this relevant bits of configuration:
Set( @Plugins,
Bah! I missed an s. As I said, I've not tested it ;)
my $full_url=http://NewRTInstance/REST/1.0/NoAuth/mail-gateway;;
foreach my $line (split(/\n/,$opts{'headers'}))
{
if ($line ~= /^\tsubject:/i)
{
if($line ~=/\[tag #\d{1,4}\]/i)
{
$full_url=
On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote:
Hi,
I've noticed this behaviour that I'm not sure how to explain.
I'm experimenting with our externally facing queue. There seems to be a
problem about people with same name creating tickets as external users.
I've got this relevant bits of
It sounds like your matching setup in your LDAP settings is matching to
Paul Smith for both users... try matching to email address.
HTH
MIke.
On Thu, May 12, 2011 at 11:11 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote:
Hi,
I've noticed this behaviour that I'm not sure how to explain.
I'm
Ah, right.
I suppose I need to change
'attr_match_list' = ['Name',
'EmailAddress',
'RealName',
],
to
'attr_match_list' = [
On Thu, May 12, 2011 at 10:21:59AM -0400, Jeff Blaine wrote:
I'm pretty confused.
We have an Apache-served RT 3.8.7 instance with Postgres
backend. It's using mod_perl. All 10 current httpd
processes are over *300MB* each already after a host
reboot 30 hours ago.
We have a NON-RT
Howard,
We have over 100 Queues that we use to support a whole slew of software.
Although Rights Matrix does help when I'm curious about who can do what,
your report idea is something I think might come in handy for us. If you
ever get it working, are you going to create an extension for RT to
So this may seem rudimentary but I am not a solid SQL tech.
My Boss would like to make remote ODBC connections to RT's DB. Is there a set
of instructions I can review to set this up for him?
Thanks in advance
-Vance
---
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord,
Hi,
On Thu, May 12, 2011 at 10:43 PM, Vance Walsh
vance_wa...@concordacademy.org wrote:
So this may seem rudimentary but I am not a solid SQL tech.
My Boss would like to make remote ODBC connections to RT's DB. Is there a
set of instructions I can review to set this up for him?
It's incorrect
Ruslan,
Thanks for the response, I was more curious if there is anything specific to
how RT connects to MySQL that would not allow for me to setup standard GRANT
permissions to the DB I have tried the standard
GRANT ALL PRIVILEGES ON *.* TO vwalsh@10.2.8.17 IDENTIFIED by Password; and
have not
You should definintely check the link Ruslan mentions, and do a fair bit of
reading to get more comfortable with MySQL (not a bad idea in any event). Not
sure if you were quoting yourself verbatim, but if so, that command has several
issues with how you typed it. I'd bookmark the 5.* doc
Hi,
Nothing RT specific. mysql by default may be configured without
listening network. You may have firewall that blocks connections.
Start from telnet or mysql client on anther machine.
On Thu, May 12, 2011 at 11:03 PM, Vance Walsh
vance_wa...@concordacademy.org wrote:
Ruslan,
Thanks for the
Hi,
Can this be done?
Thanks.
- Original Message -
From: Gavin Henry gavin.he...@gmail.com
Can this be done?
No; it's not possible for people to work with Google Apps.
Cheers,
-- jr 'well, not *wise*, anyway' a
--
Jay R. Ashworth Baylink j...@baylink.com
Designer
Hi Roy,
Tnx for the reply, what i meant was that the pre-prepared text is dependent on
a specific queue only. I've tried to Create template under specific queue and
encode the pre-prepared text under the template and Create scrip under that
specific queue with the following details:
Queue
I figured out I have to run the configure script before make upgrade.
Thanks,
-at
On 05/12/2011 05:28 PM, Gavin Henry wrote:
Can this be done?
Yes, you can use fetchmail to get mail from a google apps mailbox into
RT. I believe this question has been answered on the list before.
Thomas
Dnia 2011-05-12, czw o godzinie 10:48 -0400, Thomas Sibley pisze:
Your patch passes an invalid CF key to the EditCustomFieldAutocomplete
component. The autocomplete endpoint returns nothing (causing the JS
error) when given an invalid CF key. Your patch needs fixing for 4.0.0.
Thank's for
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