Kenneth, yes please, provide me some details.
This is our template for Resolved email. But attachments are not working.
Subject: Vyriešené: {$Ticket-Subject}
RT-Attach-Message: yes
Podľa našich záznamov bola Vaša požiadavka VYRIEŠENÁ.
Ak máte akékoľvek ďalšie otázky alebo nejasnosti k
On May 29, 2011, at 7:21 PM, Bill Cole wrote:
Ruslan Zakirov wrote, On 5/28/11 1:46 PM:
Hello,
Problem is in your config file. Somewhere you set a hash option
(key-value pairs), but misses key or value and number of elements in
assignment is odd.
A very likely cause of this is the
Hi guys,
I've googled it, some people also have this problem, but no solutions
were provided by anyone.
The problem is:
testrt:/opt/rt4/etc# apache2ctl restart
/usr/sbin/apache2ctl: line 107: 11712 Segmentation fault $HTTPD
${APACHE_ARGUMENTS} -t 2 /dev/null
Syntax OK
/usr/sbin/apache2ctl:
How about closing the design ticket if it is approved and then create a
new ticket in the construction queue and link it to the design ticket
and grant SeeTicket right to the design queue for the construction user.
The construction user can see the comments and attachments in the design
On Mon, May 30, 2011 at 1:43 PM, Daniel G. Rohan
d-ro...@northwestern.edu wrote:
On May 29, 2011, at 7:21 PM, Bill Cole wrote:
Ruslan Zakirov wrote, On 5/28/11 1:46 PM:
Hello,
Problem is in your config file. Somewhere you set a hash option
(key-value pairs), but misses key or value and
Hi Albert,
I thought up a way you could stop some of the chaos that occurs... but this
involves a shift in how tickets are created.
Form based ticket submission and a hidden RT ticket creation email address -
have a seperate email address that actually creates tickets and only allow a
form email
Hi,
we are using the current version 0.03 of
http://search.cpan.org/~ruz/RT-Extension-SLA/
in a productive environment - works great - very
good work.
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
The logfile tells me
Hi,
is there a way to add a BLANK to the
default search options (rt/Prefs/SearchOptions.html) ?
Currently, NEWLINE is available, but no BLANK.
In the normal (advanced) search (not the default one),
it's possible to add
'',
to the Format-Field - works fine. But I don't know
how to
Hi,
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
Try to use TransactionBatch stage for the SLA scrip that sets default value.
no, this does not work either.
regards
Danny
On Mon, May 30, 2011 at 9:33 PM, Daniel Schwager
daniel.schwa...@dtnet.de wrote:
Hi,
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
Try to use TransactionBatch stage for the SLA scrip that sets default value.
Is it possible that you have several custom fields named SLA? Check database.
SELECT * FROM `CustomFields` WHERE `Name` LIKE 'SLA' LIMIT 0 , 30
-- 1 record found
No, only one SLA CF-field.
Danny
Default formats can be set in the config.
I would like to give the user the possibility
to add a BLANK to this user default search,
so the new BLANK should appear in the selection
box
Search Preferences / Search options / Display Columns / Add Columns:
I found the available
On Mon, May 30, 2011 at 10:03 PM, Daniel Schwager
daniel.schwa...@dtnet.de wrote:
Default formats can be set in the config.
I would like to give the user the possibility
to add a BLANK to this user default search,
so the new BLANK should appear in the selection
box
Search
I would like to give the user the possibility
to add a BLANK to this user default search,
so the new BLANK should appear in the selection
box
Search Preferences / Search options / Display Columns / Add
Columns:
I found the available elements setup in
On Mon, May 30, 2011 at 11:04 PM, Daniel Schwager
daniel.schwa...@dtnet.de wrote:
I would like to give the user the possibility
to add a BLANK to this user default search,
so the new BLANK should appear in the selection
box
Search Preferences / Search options / Display Columns
Hi,
My client is currently using RT 3.6.4 on Oracle 11g. We are looking into
upgrading to RT 4.0.0. According to the documentation, a fresh install
should be pretty simple. However, there is no instruction on upgrading when
using Oracle. Does that mean nothing special needs to be done?
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