Re: [rt-users] RT is no longer sending Auto Replies On-Create

On Tue, Jun 28, 2011 at 1:24 AM, Alberto Vazquez beto...@gmail.com wrote: OK ... I am about to ready to throw in the towel    I am not sure how all of this is suppose to work.  I aware that RT somehow use dovecot, sendmail and postfix.  Nothing has changed on the Exchange side, so I am not

Re: [rt-users] RT is no longer sending Auto Replies On-Create

On Exchange allow your RT server to relay by ip or configure postfix/sendmail to use some account to authenticate on exchange. Maybe we are getting false positives, these email from www-data are not confirmed that they was RT mail. Maybe they are just cron or system reports... Att. Diaulas

[rt-users] Adding custom fields to email notifications

Hello all, My users are asking about possibly adding information from custom fields into the email notifications they receive on things like queue changes, comments, etc.. I'm not sure how I'd go about something like that without changing ALL the queue emails.. there's probably a simple solution

Re: [rt-users] Adding custom fields to email notifications

Queue level templates named the same as global templates get used preferentially. On 06/28/2011 10:22 AM, Chris Hall wrote: Hello all, My users are asking about possibly adding information from custom fields into the email notifications they receive on things like queue changes, comments,

Re: [rt-users] Adding custom fields to email notifications

Chris, Here's an example template of what we use for one of our Queues: Subject: Request Titled: {$Ticket-Subject} has been Resolved! This ticket has been resolved. DO NOT REPLY to this message!

Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket

Hey Kenneth, Its not based on a CF for approval, its based on the RT approval system. Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT. Isnt this the normal process for approvals for RT? Chris From:

Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket

Chris, I'm not sure. When we originally put in RT, there was no approvals so we created our own by creating a Queue used for Review and then based on CF values automatically moved it to the correct Queue along with notifications, etc. All history is with one ticket. Then RT came out with

Re: [rt-users] migrating from MySQL to Postgres?

Greetings, Some progress has been made on this front. I have made some slight edits to Edward Groenendaal's script found here: http://wiki-archive.bestpractical.com/view/MySQLToPg that Ruslan pointed out. I am now able to migrate data from my mysql database to a postgres one. I'll post

Re: [rt-users] migrating from MySQL to Postgres?

Dario, I apologize for being slightly off-topic, but your original request stated you wanted to migrate from mysql to postgres to better utilize full text search. I'm sure this has been discussed in other threads, but is their an inherent limitation in mysql that prevents this (ie, you need a lot

[rt-users] Auth:GnuPG: how to reject unsigned email messages from privileged users?

I would want to reject gpg unsigned inbound emails and to reject messages with unverified or bad signatures as well. Has anyone done something similar? Thank you, Ezequiel Alfíe 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] migrating from MySQL to Postgres?

James, Dario, I apologize for being slightly off-topic, but your original request stated you wanted to migrate from mysql to postgres to better utilize full text search. I'm sure this has been discussed in other threads, but is their an inherent limitation in mysql that prevents this (ie, you