Hi All,
I have RT running on Openvz hosted locally and this was running very
will. Now my concern is how do I make users to access RT from the
outside? I have tried port forwarding port 80 to it but doesn't work.
Is there any config that I would like to set on RT configuration?
Regards,
Just as an update - I switched to a new database, ran make
initialize-database, and just fired up the rt-server standalone server,
and I still get this problem. Turning on debug logging in RT_SiteConfig
(to file) doesn't seem to change how much logging I get.
Anyway, just wiping the /opt/rt4
Hello,
is it possible to configure the path of the PERL library I want to use for RT?
I already searched for it in the configure file but I haven't found any config
path for PERL in it.
Regards.
2011 Training: http://bestpractical.com/services/training.html
NAT'ing the traffic to your RT server should work just fine or use a
proxy server.
--
Darin Perusich
Email: darin.perus...@ctg.com
Office: 716-888-3690
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of
OK, I fixed this. I didn't have the jsmin binary, nor did I have it
configured in RT. Problem solved.
Thanks for the pointers. Happy now!
Dave
2011 Training: http://bestpractical.com/services/training.html
On Tue, Aug 02, 2011 at 07:35:10PM -0400, Shawn Plummer wrote:
I don't see anything specific about what user it is going to run as. I do see
a warning about use of an uninitialized value.
Your log is only catching warnings, not the debug logging lines that
are causing the warnings.
You need
On Wed, Aug 03, 2011 at 01:16:49PM +0100, Ich Wersonst wrote:
Hello,
is it possible to configure the path of the PERL library I want to use for
RT?
I already searched for it in the configure file but I haven't found any
config path for PERL
in it.
PERL=/custom/perl/path
On Wed, Aug 03, 2011 at 08:56:14AM -0400, Dave Pascoe wrote:
OK, I fixed this. I didn't have the jsmin binary, nor did I have it
configured in RT. Problem
solved.
Thanks for the pointers. Happy now!
As mentioned in
http://issues.bestpractical.com/Ticket/Display.html?id=17673
If you
Ah yes now I see the logs:
[Wed Aug 3 14:54:15 2011] [debug]: Running CommandByMail as
(/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)
[Wed Aug 3 14:54:15 2011] [error]: Couldn't get principal for an empty user
Patch worked! Thanks!
Will that patch be in the next commandbyemail release, or is this too special a
case?
Sent from my iPhone
On Aug 3, 2011, at 10:17 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Aug 02, 2011 at 07:35:10PM -0400, Shawn Plummer wrote:
I don't see anything
Having gotten a working base RT4 install with my data in it, I'm going
through the few local changes we have and confirming that they still
work. Mostly they do, but one doesn't and I don't exactly see the new way:
In my old Elements/Tabs/Default I modified $toptabs, to add some extra
options to
On 07/27/2011 05:49 PM, Scott wrote:
On 07/27/2011 05:43 PM, Kevin Falcone wrote:
On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
I logged in to rt with the other users' browser (on their pc) and was able
to
to add several lines of text. I then asked another power user to try
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote:
Just to follow up, I did get this working. I went into the Custom
Fields-Field
Name-Group Rights
and clicked the all rights on each tab (General, Staff, Administrators)
for Privileged users.
Unfortunately, without knowing
On 08/03/2011 01:28 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote:
Just to follow up, I did get this working. I went into the Custom
Fields-Field
Name-Group Rights
and clicked the all rights on each tab (General, Staff, Administrators) for
On Wed, Aug 03, 2011 at 04:32:12PM +0100, Howard Jones wrote:
Having gotten a working base RT4 install with my data in it, I'm going
through the few local changes we have and confirming that they still
work. Mostly they do, but one doesn't and I don't exactly see the new way:
In my old
On Wed, Aug 03, 2011 at 01:39:09PM -0500, Scott wrote:
On 08/03/2011 01:28 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote:
Just to follow up, I did get this working. I went into the Custom
Fields-Field
Name-Group Rights
and clicked the
Howard,
I just did this for Asset Tracker. Let me know if you need any help.
-Todd
On Wed, Aug 3, 2011 at 11:32 AM, Howard Jones ho...@thingy.com wrote:
Having gotten a working base RT4 install with my data in it, I'm going
through the few local changes we have and confirming that they still
On 08/03/2011 01:58 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:39:09PM -0500, Scott wrote:
On 08/03/2011 01:28 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote:
Just to follow up, I did get this working. I went into the Custom
Fields-Field
Hi,
I'm trying to implement Articles in my installation of RT4
I've already set up the name, summary and also set up a Custom Field
for that Class.
But when I include that article in my reply to the ticket it comes
with a weird format
I just want to set up a normal stock answers database, but the
Thanks I was missing the RT_SiteConfig.pm configuration
Joy Dragon unki no ryoushi
On Fri, Jul 29, 2011 at 3:18 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Jul 29, 2011 at 12:27:31PM -0400, Joy Dragon wrote:
I want to ask a question about this plugin
Does it still work fot
On Wed, Aug 03, 2011 at 05:02:45PM -0400, Joy Dragon wrote:
I'm trying to implement Articles in my installation of RT4
I've already set up the name, summary and also set up a Custom Field
for that Class.
But when I include that article in my reply to the ticket it comes
with a weird format
I
In order to sync the life cycle of attachments and tickets, we are
exploring the idea of restricting to just one the number of attachment
for a given ticket.
Has anyone done that? Where would be a good starting point?
Thanks,
Thierry Thelliez
2011 Training:
Oh cool, I haven't noticed
Thanks!
Joy Dragon unki no ryoushi
On Wed, Aug 3, 2011 at 6:39 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Aug 03, 2011 at 05:02:45PM -0400, Joy Dragon wrote:
I'm trying to implement Articles in my installation of RT4
I've already set up the name,
Thierry,
That would be more difficult than you might think. Each email in RT's
ticket history is represented by a transaction with one or more
attachments. For example one email may have an html part and a plain
text part, each of which is actually stored as an attachment.
You probably want to
Hi. I've found quite a few examples and documentation about using relative
dates to search RT; however, for the life of me, I can't figure out how to use
relative dates to get a list of tickets that were created last month.
I would like to create and save a search for our secretary, so she can
Thierry,
Todd makes good points about the difficulty of this, but the suggestion
to count based on non-null filenames probably wouldn't work in reality.
Many folks have images, vcards, etc automatically attached to their
outgoing email for branding purposes. Sometimes these images are inline
Hi Darin,
Good Day!
Yeah it's really weird why it doesn't redirect the traffic to my local
RT server. Where in fact I could access it locally. The firewall NAting
configuration is fine I tried changing this config to other local ip
which point to a webserver it redirect fine. I don't know
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