Il 15/12/2011 00:22, Ruslan Zakirov ha scritto:
Yes. OrderBy argument is incorrect or it's a bug.
Thank you Ruslan!!
That was exactly our problem: the saved search was sorting against:
AdminCC.EmailAddres
FinalPriority
[empty]
Code
We just placed the empty field at the bottom of the order
Guys, I am trying to monitor SLA due date using external tools like nagios or
zabbix, but I haven't find a way to do that, we have SLA extension running for
couple months now.
Anyone could give me some advice based on rt command line or mysql queue?
--
BlackBerry solution provided by
Is there any way to build a query within RT (4.04) to query more than the
ticket table? Specifically I am trying to build a dashboard that will email
users any ticket they updated yesterday. I have one that is current user and
last updated is yesterday, but if someone else updates it after it
Is there any way to build a query within RT (4.04) to query more than the
ticket table? Specifically I am trying to build a dashboard that will email
users any ticket they updated yesterday. I have one that is current user and
last updated is yesterday, but if someone else updates it after
Greetings,
We are testing an upgrade to version 4.0.4 from 3.8.7. The upgrade went fine
and we are able to view, submit, edit, etc. We also want to implement the
fulltext index using sphinx. We have compiled sphinx, added it to mysql as a
plugin and successfully ran the
Hello,
I am upgrading from 3.8.7 (apache2 + mod_perl) to 4.0.4 (apache2 + mod_fastcgi)
and I notice a strange behaviour of RT-Authen-ExternalAuth -0.09.
The authentication works fine, however, the login page gets redirected straight
away here:
The question is simple:
I created a new dashboard but it is possible that only make visible to a
user group that I created? How is it done? I don't see any privacy
option for the dashboard that I created ...
THANKS!:)
--
We have 2 large (60) displays that show the status of tickets. These are
typical LCD TVs with 1980x1020 resolution. This makes the fonts really
small.
Is there some way to make the fonts bigger for these two screens?
I created a display user that the displays log in with so it could be
either
On Thu, December 15, 2011 10:14 am, Yan Seiner wrote:
Is there some way to make the fonts bigger for these two screens?
Never mind; found the Custom CSS page under Themes.
--
Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something
Daniel,
You do this by setting up the Group Rights while in the Config-Group
page. Then, when you create your Dashboard, you make sure that you save it
under the Group you want to see it, provided you are also a member of that
group.
Kenn
Crocker Consulting Services
On Thu, Dec 15, 2011 at 6:58
On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
Guys, I am trying to monitor SLA due date using external tools like nagios or
zabbix, but I haven't find a way to do that, we have SLA extension running
for couple months now.
Anyone could give me some advice based on rt command
Yes, I understand the method, but not sure why due date can't define time, any
idea?
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From: rt-users-boun...@lists.bestpractical.com
rt-users-boun...@lists.bestpractical.com
To:
On Thu, Dec 15, 2011 at 07:17:15AM -0500, Joe Harris wrote:
Is there any way to build a query within RT (4.04) to query more than
the ticket table? Specifically I am trying to build a dashboard that
will email users any ticket they updated yesterday. I have one that is
current user and last
Hallo,
I'm trying to edit the print.css with the one from your github repository.
Problem is that the changes (even small changes from my side) don't get applied
and all I see is the same old print.css.
-I renamed the modified print.css to print2.css -
http://XXX/NoAuth/css/print.css; --
I was also trying to figure this out so I could make a report of which
tickets entered a specific queue in a date range, even if the ticket
is not in that queue currently.
In RT 3.8, there were these 3 pre-made reports under tools reports
in the interface. Admittedly, they weren't very useful,
RT 4.0.4
ExternalAuth 0.09
CentOS 5.7 64 bit
Win 2008r2 AD
This is a fresh install of RT 4 and I'm having problems with authentication.
First off, just going to the login page, I see:
[Thu Dec 15 20:52:56 2011] [debug]: Autohandler called
ExternalAuth. Response: (0,
On Thu, Dec 15, 2011 at 06:18:04AM -0800, Iulian Dragan wrote:
Hello,
I am upgrading from 3.8.7 (apache2 + mod_perl) to 4.0.4 (apache2 +
mod_fastcgi) and I notice a
strange behaviour of RT-Authen-ExternalAuth -0.09.
The authentication works fine, however, the login page gets
On Fri, Dec 16, 2011 at 04:12:47AM +0800, Thomas Lau wrote:
Yes, I understand the method, but not sure why due date can't define time,
any idea?
I'm not sure I understand the question. The SLA Extension and Due
date absolutely set times.
-kevin
- Original Message -
From:
On Thu, Dec 15, 2011 at 08:20:46PM +, John West wrote:
I'm trying to edit the print.css with the one from your github repository.
Problem is that the changes (even small changes from my side) don't get
applied
and all I see is the same old print.css.
-I renamed the modified print.css
On Thu, Dec 15, 2011 at 03:09:38PM -0600, Shawn Green wrote:
'RealName
You're missing a closing quote at the end of this line, which breaks
attr_map
-kevin
pgpdy9l6WmAZP.pgp
Description: PGP signature
RT Training Sessions
Thanks ! Problem solved +1
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
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