Hi, I have
a requirement to have ticket number sequenced by Queue, is this possible? or RT
way of using all tickets to be in sequence, disregard of Queue
Hope I make
any sense by above query!
Thanks and
Regards
RT Training Sessions (http://bestpractical.com/services/training.html)
* Bos
Problem solved:
I switched to the internet explorer so i guess it's a kind of Firefox
issue
but if someone know what kind of error it is
it would be helpfull to know some infos according to it ..
best regards
john s.
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All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific data from the DB and update
an External Site for notifications. The script is used to inform the
campus when we
On 01/26/2012 03:14 AM, Asanka Gunasekera wrote:
> Hi, I have a requirement to have ticket number sequenced by Queue, is
> this possible? or RT way of using all tickets to be in sequence,
> disregard of Queue
RT uses just one sequence and doesn't support a per-queue sequence.
RT Training
Hi,
I can't seem to figure out what I need to change to allow the viewing of what
queue the ticket went to.
So when I changed the queue from General to Technical Projects, all It shows in
the log for the user is "Queue changed from General to"
Thanks in advance!
Tom
RT Training Sessi
On 1/26/2012 8:38 AM, Ronald J. Yacketta wrote:
All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific data from the DB and update
an External Site for notifications.
On Thu, Jan 26, 2012 at 08:38:42AM -0500, Ronald J. Yacketta wrote:
> All,
>
> We have an external perl script that trolls through the RT MySQL DB
> looking for recent transactions with a specific CF that has been
> updated. The script will pull out specific data from the DB and
> update an Extern
I have installed RT 4 on ubuntu and have tested the web after restarting
apache, nothing shows up except the normal apache "It Works!"
What am I doing wrong in this case?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Hello,
I would like to hide the real email addresses that appear in
RT-Originator in the email header.
Would you be able to tell me how to do that?
Thank you very much!
Regards
Kate
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
I believe what I need to change is UseOriginatorHeader from 0 to 1
On 01/26/2012 06:57 PM, Katina Haytova wrote:
Hello,
I would like to hide the real email addresses that appear in
RT-Originator in the email header.
Would you be able to tell me how to do that?
Thank you very much!
Regards
Ka
Hi,
I'm using RT 4.04.
I want to make a callback on top of the page that if a CF is empty when
I resolve one ticket
I search in rt-users and I found this one user that do this:
Part 1: "Modify.html/Default" callback (user submitted a form from
The Basics)
<%INIT>
# Modify.html/Default
m
On 1/26/2012 11:55 AM, Kevin Falcone wrote:
On Thu, Jan 26, 2012 at 08:38:42AM -0500, Ronald J. Yacketta wrote:
All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific da
> in the log for the user is “Queue changed from General to”
That blank instead of Queue name probably means you have no rights to
see that queue, not even it's printed name. use the root RT user to
check that queue, group rights and see.
Allen
RT Training Sessions (http://bestpractical.
Hi All,
My users can't see customfield on search form. I'm aware that they
should first select a queue and submit, but even if they do it, they
can't see the customfields. SuperUser can see them.
Also, when they create, modify or display a ticket they can see and
modify those custom fields, so th
Is it possible to use only one email account for all queue's?
Allowing for reply's/comments to go to the appropriate place, and have when
sent with no context to an existing ticket/queue it goes into a default queue?
Thanks,
Tom
RT Training Sessions (http://bestpractical.com/services/t
On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:
>I have installed RT 4 on ubuntu and have tested the web after restarting
> apache, nothing shows
>up except the normal apache "It Works!"
>What am I doing wrong in this case?
You're going to need to share your apache co
On Thu, Jan 26, 2012 at 07:19:56PM +0100, Daniel BLANC wrote:
> My users can't see customfield on search form. I'm aware that they
> should first select a queue and submit, but even if they do it, they
> can't see the customfields. SuperUser can see them.
>
> Also, when they create, modify or disp
On Thu, Jan 26, 2012 at 03:44:42PM -0500, Thomas Misilo wrote:
>Is it possible to use only one email account for all queue's?
Yes.
>Allowing for reply's/comments to go to the appropriate place, and have
> when sent with no
>context to an existing ticket/queue it goes into a default
Hi
We let Apache authenticate under SSL but had problems with rt-mailgate.
Our work around was to configure httpd.conf as below so that rt-mailgate
could operate under port 80. No doubt there are better ways, but this is
working for us.
### Force SSL for RT except the NoAuth and REST directori
Set($UseOriginatorHeader, 0);
-Chris
Am 26.01.2012 18:06, schrieb Katina Haytova:
> I believe what I need to change is UseOriginatorHeader from 0 to 1
>
>
> On 01/26/2012 06:57 PM, Katina Haytova wrote:
>> Hello,
>>
>> I would like to hide the real email addresses that appear in
>> RT-Originato
Thomas.
Create a Custom Field named "Last Queue" and then write a scrip that
populates that CF with the current Queue before it is moved.
Kenn
On Thu, Jan 26, 2012 at 10:46 AM, Allen wrote:
> > in the log for the user is “Queue changed from General to”
>
> That blank instead of Queue name proba
Daniel,
When you grant rights for a Custom Field to a group, then they have those
rights r*egardless of Queue*.
When you grant rights to Custom Fields at the Queue level, you lose the
ability to segregate Custom Fields in that Queue.
What if you have some Custom Fields in a Queue that you DO NOT
Kevin Falcone writes:
> There have been a bunch of bug fixes in this code since 3.8.7 was
> released more than 2 years ago. If the same ACL problem shows up on
> 3.8.11 or the 4.0.5rc1 release candidate, please file a bug.
>
> Thanks
>
> -kevin
Ok I was thinking about migrating to RT4 anyway. I
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