Hello guys
I have an simple question
How can i reconfigure an existing Rt instance without a new install
best regards
john s.
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On Tue, Feb 28, 2012 at 11:23, john s. firesk...@emailn.de wrote:
Hello guys
I have an simple question
How can i reconfigure an existing Rt instance without a new install
Reconfigure so that you achieve what exactly?
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Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
for example change from mod perl to mod fcgid or sth else
best regards
john s.
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RT Training Sessions
I hope you picked User Defined condition in the dropdown.
On Tue, Feb 28, 2012 at 05:03, Mark D. Nagel mna...@willingminds.com wrote:
I have been troubleshooting an interesting problem since we upgraded to RT
4.0.5. If we have a new unassigned ticket and simply open the page
On Tue, Feb 28, 2012 at 02:27, Jim Lesinski jim.lesin...@gmail.com wrote:
Hello,
Running RT4.0.5, Internet explorer 9, Chrome, Firefox
I have set up a custom data source for a custom field as outlined
in external_custom_fields.pod. It seems that everything works fine and I get
pick list
Yes, of course. The Scrip has always worked. The question is, why is it
executing in this context when no actual changes to the ticket have been
performed?
Thanks,
Mark
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Ruslan Zakirov r...@bestpractical.com wrote:
I hope
On Tue, Feb 28, 2012 at 18:18, Mark D. Nagel mna...@willingminds.com wrote:
Yes, of course. The Scrip has always worked. The question is, why is it
executing in this context when no actual changes to the ticket have been
performed?
Scrips are executed update in DryRun mode, but are not
Yep, I saw that. The only user-defined part I have in this Scrip is the
condition. NotifyOwner is a builtin action. Are you saying that action is
incorrectly sending mail in the prepare phase? I will take a look at its code.
Thanks,
Mark
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On 02/28/2012 09:17 AM, Ruslan Zakirov wrote:
I have set up a custom data source for a custom field as outlined
in external_custom_fields.pod. It seems that everything works fine and I get
pick list data populated into the custom field for all field types when
logged in as an account with root
On 02/28/2012 03:23 AM, john s. wrote:
How can i reconfigure an existing Rt instance without a new install
Find your previous configure incant at the top of
/opt/rt4/etc/RT_Config.pm and rerun ./configure from the RT tarball with
those options.
Note that for simply changing web handlers, you
On Tue, Feb 28, 2012 at 01:24, Matthias Henze li...@mhcsoftware.de wrote:
For me this only works for the auto reply. Which template do I have to
edit for the agent replies?
Open scrips in the admin UI to figure out which template to change.
When a Agent replies the ticket ID tag in the
You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.
Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
On Tue, Feb 28, 2012 at 01:24, Matthias Henze
The user (RTuser) is Privileged.
Here is an outline of the permissions assigned to RTUser:
RTUser is a member of a GroupA that has OwnTicket, StealTicket and
TakeTicket rights on the queue1.
GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket,
ReplyToTicket, Watch,
On Mon, Feb 27, 2012 at 20:50, Tim Cutts t...@sanger.ac.uk wrote:
Hi Ruslan, thanks for the quick response.
On 27 Feb 2012, at 15:34, Ruslan Zakirov wrote:
So I've overridden the QueueSummaryByLifecycle element and just perform the
extra queries separately by another RT::Report::Tickets
Hi,
Anything in debug logs when this doesn't work?
On Tue, Feb 28, 2012 at 19:38, Jim Lesinski jim.lesin...@gmail.com wrote:
The user (RTuser) is Privileged.
Here is an outline of the permissions assigned to RTUser:
RTUser is a member of a GroupA that has OwnTicket, StealTicket and
On Tue, Feb 28, 2012 at 19:33, Matthias Henze li...@mhcsoftware.de wrote:
You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.
There are less than
I turned on debug (*new to me) and it looks like this is the relevant error
in the logs:
Feb 28 11:22:11 buf-rtdev RT: Permission denied. User #63 has no
SeeCustomField right on CF #13
If I assign SeeCustomField directly to the custom field (#13) for RTUser,
then the autocomplete value works.
Dear Mr. Kevin,
Thanks for pointing me in a right direction, I have enabled the
RT::Extension::ExtractCustomFieldValues using cpan and added this line
Set( @Plugins,'RT::Extension::ExtractCustomFieldValues');
to my RT_Siteconfig.pm , I checked also in my RT system configuration that
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