Dear Mr. Kevin, Thanks for pointing me in a right direction, I have enabled the RT::Extension::ExtractCustomFieldValues using cpan and added this line Set( @Plugins,'RT::Extension::ExtractCustomFieldValues'); to my RT_Siteconfig.pm , I checked also in my RT system configuration that RT::Extension::ExtractCustomFieldValues is enabled.
However, when I am creating a new script based on this guideline http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues , the Action: Extract Custom Field Values is not on the select option list. How do I know If I have installed the RT::Extension::ExtractCustomFieldValues and enabled it properly? It might be an installation issue, otherwise kindly correct me if I am wrong. Thank you very much, really appreciate it. Kevin Falcone-2 wrote: > > On Thu, Feb 23, 2012 at 05:27:27AM -0800, nickyflavier wrote: >> >> I am getting transaction emails on RT is it possible to get the custom >> field >> value on that ticket and modify the transaction email to include the >> custom >> field value? Here is the example email: >> >> Wed Feb 22 10:36:16 2012: Request 166 was acted upon. >> Transaction: Status changed from 'open' to 'resolved' by user1 >> Queue: Bicycle >> Subject: Tires is not working >> Owner: user1 >> Requestors: us...@gooble.com >> Status: resolved >> Custom Field: Value here >> > > You can read more about customizing Templates here > http://requesttracker.wikia.com/wiki/Customizing > You'll need to add a Custom Field: and a call to > $self->TicketObj->FirstCustomFieldValue in there. Keep in mind that the > template you're > quoting is used by several different scrips, so your change may affect > multiple types emails. > > -kevin > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > -- View this message in context: http://old.nabble.com/Re%3A-Custom-field-value-in-an-email-tp33377770p33411857.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012