[rt-users] Plugin LinearEscalate

I have installed LinearEscalate.pm When i run this command : rt-crontool--search RT::Search::FromSQL--search-arg\ "(Status='new' OR Status='open' OR Status = 'stalled')" \ --action RT::Action::LinearEscalate I have : User RT not found, please contact RT administrator.

Re: [rt-users] Failed to load module RT::Action::LinearEscalate

I have create an unix user : rtcrontool and i have add this user in www-data group And i have create in RT an user rtcrontool and set the unix user parameter to rtcrontool But i have ever : Failed to load module RT::Action::LinearEscalate...

Re: [rt-users] Can't locate Plack/Handler/Apache2.pm

On Mon, Apr 23, 2012 at 10:22:51PM +0200, Jacobo Urdiales wrote: >Removing previously used /root/.cpan/build/Text-Wrapper-1.03 > > CPAN.pm: Going to build C/CJ/CJM/Text-Wrapper-1.03.tar.gz > >Perl v5.10.0 required--this is only v5.8.8, stopped at Makefile.PL line 5. Ah, that's reall

Re: [rt-users] One more Question About LDAP Import Extension

On Mon, Apr 23, 2012 at 05:01:38PM -0400, Scott Pestana wrote: >I used perl -d to traverse the execution of rtldapimport, and found that > the module uses the >Name field; it automatically assumes the Name field is one of the fields > in the mapping. It >does a test on the LDAP->RT ma

Re: [rt-users] Plugin LinearEscalate

On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote: > I have installed LinearEscalate.pm > > When i run this command : > > rt-crontool--search RT::Search::FromSQL--search-arg\ > "(Status='new' OR Status='open' OR Status = 'stalled')" \ > --action RT::Action::LinearEscalate > > I hav

Re: [rt-users] Custom field questions… (Permissions, Viewing, and Hiding)

On Mon, Apr 23, 2012 at 11:36:56AM -0400, johnathan.b...@baker.edu wrote: >-1- >Maybe I'm going about it the wrong way, but I'm trying to create a custom > field that is >"internal use only". The idea is that we have one massive queue for > everything, and then a >helpdesk triages

Re: [rt-users] Plugin LinearEscalate

But I have create an unix user : rtcrontool and i have add this user in www-data group And i have create in RT an user rtcrontool and set the unix user parameter to rtcrontool But i have ever : Failed to load module RT::Action::LinearEscalate... On 24/04/2012 17:04, Kevin Falcone wrote: O

[rt-users] Can you Retain Quoted Text Formatting in Reply?

Hello Everyone, When replying to an email in RT, the editor strips all formatting from the quoted message. Is there any way to toggle RT to retain the formatting of the previous message. Currently it appears to only quote as plain text. I am able to send HTML formatted replies just fine.

Re: [rt-users] Plugin LinearEscalate

On Tue, Apr 24, 2012 at 05:23:15PM +0200, Gerald wrote: > But I have create an unix user : rtcrontool and i have add this user > in www-data group > > And i have create in RT an user rtcrontool and set the unix user > parameter to rtcrontool > > But i have ever : > > Failed to load module RT::Ac

[rt-users] Allowing automatic creation of new (unprivileged) users - what is the command?

Hi all, New here. I've just had RT 4.0.5 set up by a third party company. I did not install it myself. RT is not allowing automatic creation of new (unprivileged) users; they are returned an email with "RT could not load a valid user". I've had a search around; am I right in thinking the command

[rt-users] Creating a ticket with RT::Ticket->Create

When I'm creating a ticket with RT::Ticket api, how do I set the text that goes into the box that says ""Describe the Issue below"? It appears to end up as an attachment, and I can retrieve it from an existing ticket using my $attachments = RT::Attachments->new(RT->SystemUser); $attachments->Limi

Re: [rt-users] Allowing automatic creation of new (unprivileged) users - what is the command?

On Tue, Apr 24, 2012 at 07:27:40PM +0100, John Chapman wrote: >I've just had RT 4.0.5 set up by a third party company. I did not install > it myself. >RT is not allowing automatic creation of new (unprivileged) users; they > are returned an email >with "RT could not load a valid user"

Re: [rt-users] Allowing automatic creation of new (unprivileged) users - what is the command?

Hi Kevin, Many thanks. I made the "Create Tickets" modification to the Unprivileged group, and it now works! Job done :-) Thanks JD > Date: Tue, 24 Apr 2012 14:48:07 -0400 > From: falc...@bestpractical.com > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Allowing automatic creat

[rt-users] Lookup of Requestor Custom Field

I have a request to create a scrip that will automatically assign an owner to a ticket based on the requestor's assigned Purchaser. I have a Global custom field Purchaser, assigned to all Users. Select one value. For each value, Name is the username of the Purchaser, and Description is their ful

Re: [rt-users] Lookup of Requestor Custom Field

You need FirstCustomFieldValue method instead of _Value. Ruslan from phone. 25.04.2012 1:59 пользователь "Jourdan Perla" написал: > I have a request to create a scrip that will automatically assign an > owner to a ticket based on the requestor’s assigned Purchaser. > > ** ** > > I have a Gl

Re: [rt-users] Creating a ticket with RT::Ticket->Create

Create takes content as MIME::Entity object. Steal examples from Comment and/or MakeMimeEntity functions. Ruslan from phone. 24.04.2012 22:42 пользователь "Paul Tomblin" написал: > When I'm creating a ticket with RT::Ticket api, how do I set the text that > goes into the box that says ""Describe