Hello,
I am currently trying to do the same.
It's a complete fresh install.
What OS and version are you using ?
Are you using the rt4 packages provided by the distribution or are you
installing from source ?
This is what I tried so far:
I installed the debian rt4 packages on Debian stable
Hi,
Your SiteConfig tries to set ActiveStatus option which is not valid anymore.
I don't know how to describe it better than it's already described in the
warning message.
On Tue, Jul 3, 2012 at 5:03 PM, Borngunners borngunn...@aol.com wrote:
What does this warning mean and how do I correct it?
Hi all,
I'm currently considering RT for a client, but I'm not sure how to
implement the following type of workflow / scenario; any thoughts /
suggestions welcome (or if it's just flat out impossible or trying to
put a square peg in a round hole please tell me too). I'm very
familiar with RT3.8
Tried the following javascript and it worked. You can test in java
script console of your browser. Use a callback in Header to put it on
RT pages.
jQuery('#header h1').prependTo('#body');
On Tue, Jul 3, 2012 at 11:33 AM, Jonathan Khattir
jonathan.khat...@mobiquithings.net wrote:
I would like
We recently migrated from 3.8.8 to 4.0.5 and there are some great new features
which everyone is happy with but...
Due to several long custom fields we have, the Basics section on the default
Create a new ticket screen tends to go off the screen depending on user
resolution. I looked at
On Tue, Jul 3, 2012 at 8:02 AM, ronald higgins ronald.higg...@gmail.com wrote:
right clicking through 1.2 million tickets might cause some finger strain :)
indeed, i meant a method to dump directly from mySQL to disk. i shall look
into how to interact via the api then.
For mysql it's pretty
Hi,
A screenshot would be nice.
On Thu, Jul 5, 2012 at 3:30 PM, Joe Harris drey...@gmail.com wrote:
We recently migrated from 3.8.8 to 4.0.5 and there are some great new
features which everyone is happy with but...
Due to several long custom fields we have, the Basics section on the default
Unfortunately due to contracts I don't think I can, but I'll see if I can craft
one a redact what needs to be hidden.
Sent from my mobile device.
On Jul 5, 2012, at 11:12 AM, Ruslan Zakirov r...@bestpractical.com wrote:
Hi,
A screenshot would be nice.
On Thu, Jul 5, 2012 at 3:30 PM,
I'm running RT 4, and we have a external service provider that has their
own RT system. When they create a ticket to us, their RT sends the
notification to the email address associated with our RT. The problem is
that their process is to send a notification on create, then send a message
Hi All,
I installed RT 4.05 along with the CommandByMail extension and all seems
to be working fine so far.
Now I would like to remove the commands used by this extension (like
status: open) from the body of the e-mail that is actually sent by RT
after parsing and handling them.
As I am no
Chris,
I see no reason why this wouldn't work on RT 3.X or 4.x.
The Custom Fields could easily be Global, that way they could be seen
whenever a ticket is moved from one Queue to another Queue.
I'd create CF's for all the Customer info and to keep the display screen
clean, grant SeeCustomField
Mike,
Replaces the Requestor? How? In what manner? If you just want the Requestor
to have a different title or name then use the language translator. There
is an array in it that lets you replace certain items when they are
displayed.
Kenn
On Tue, Jul 3, 2012 at 8:02 PM, Michael Coakley
Kenn,
Basically I have scanners that email scanned applications to the RT system. If
the reply goes back to the scanner email address it gets dumped. So I need the
reply to go back to the group that scanned the application. That is why I built
the replacement routine.
It works fine at the
Carlos Becker wrote:
Next I tried debian testing and installing from source
wget http://download.bestpractical.com/pub//rt/release/rt-4.0.6.tar.gz
git clone https://github.com/chakatodd/rt-extension-assettracker
basically installation went fine, but again I am getting display
On Thu, Jul 05, 2012 at 12:12:10PM -0400, Joe Harris wrote:
Attached screenshot. The Client_Project custom field is a field we
pulled directly from our billing system to populate the custom field.
Users with lower resolutions the page looks like the attached.
Does that get any better if you
On 07/05/2012 09:12 AM, Joe Harris wrote:
Attached screenshot. The Client_Project custom field is a field we
pulled directly from our billing system to populate the custom field.
Users with lower resolutions the page looks like the attached.
You could use a small snippet of custom CSS to fix
On Tue, Jul 03, 2012 at 11:02:55PM -0400, Michael Coakley wrote:
I'm trying to write a Scrip that replaces the Requestor. When I try to save
this Scrip I get a compilation error.
I'm not sure break; is really what you mean. Try last; It's highly
perl version dependent and RT doesn't declare
On Thu, Jul 05, 2012 at 12:42:23PM +0200, Carlos Becker wrote:
I installed the debian rt4 packages on Debian stable 6.x squeeze.
Unfortunately squeeze does not provide rt4 and assettracker packages
so I use the packages that are available in debian testing (using apt
pinning).
After some
18 matches
Mail list logo
