HI,
We just started using RT in saving our company information and I was
assigned to put all of
our information into Articles. We want the articles to look decent so I
used the wikitext
box for our customfield in our articles. I found your wikia for rt, but the
RTFM part does
not give complet
I'm running RT4 and postfix on Centos, mauils are coming into queues
fine, but I have an issue with the "From" address, despite setting
comment and correspond addresses in my queues, the mails are appearing
as from Apache reply-to is set correctly
in the mails, but the From address is being se
I think you should also set the permissions at the queue level accordingly.
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
Da: rt-users-boun...@lists.bestpractical.com
[rt-users-bou
Hi Kevin,
We're using this extensions:
Set(@Plugins,(qw(RTx::Calendar
RT::Extension::ExtractCustomFieldValues
RT::Extension::SLA
RT::Extension::ActivityReports
RT::Extension::JSGantt)));
Regards,
Martin
On 08/08/2012 05:18 AM, Alberto Fuentes wrote:
> We use the Apache provided /server-status and /server-info for
> diagnostics, but our RT instance seems to be squashing them. We have rt
> installed to the root path so when /server-status and /server-info are
> called the mason handler tries to find
I have disabled one of my queues to prevent new ticket submission but new
tickets are still showing up. How to I stop this? I don't want to remove
the queue because I want to reopen it in a month.
I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled
box.
Thanks,
Aaron
On Wed, Aug 08, 2012 at 11:33:12AM +0100, Alex Young wrote:
> I created the RTIR_SiteConfig.pm file and tried again with no luck.
Is $whois is showing up properly under System Configuration?
It should read RTIR Site Config.
Also, check for the messages about loading during startup. You may
want
On Wed, Aug 08, 2012 at 10:09:42AM +0200, Marcin Łabuz wrote:
> I have weird problem with my RT (4.0.4) - when I'm trying to use
> export option to CSV/XML file, my timezone is not taken into account.
> I was looking for answer for many hours with no success.
The spreadsheet link for me provides C
On Wed, Aug 08, 2012 at 01:25:08PM +0530, Shrivallabh Deshmukh wrote:
>1. We need to have a home link at the top.
The "Tickets" dropdown menu is clickable and takes you back to the
SelfService homepage.
>2. We need to have a basic search mechanism where the user can search his
> or her o
On Wed, Aug 08, 2012 at 08:31:58AM +0200, Leon Berkers wrote:
>After an upgrade from RT 3.8.7 to RT 4.0.6 on
>Centos Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20
> 18:49:35 EST 2010 x86_64
>x86_64 x86_64 GNU/Linux
>
>Emails with an attachment are not accepted any
On Tue, Aug 07, 2012 at 03:25:26PM -0400, Jonathan Delgado wrote:
> Is there a way, using the REST interface, to get a list of the acceptable
> values for a custom field that is of the "Select one value" type?
I'm not aware of one.
> My goal is to do some simple reporting outside of the RT syste
I am having this weird issue with ExternalAuth and Ldap and RT 4.0.6 and
hopefully someone can help me out.
FYI: I have no problems with the local users only the ldap users.
1. First RT 4.0.6 is working fine with no issues
2. Also I successfully installed the ExternalAuth plugin to enable LDAP
On 08/08/2012 02:18 PM, Alberto Fuentes wrote:
We use the Apache provided /server-status and /server-info for
diagnostics, but our RT instance seems to be squashing them. We have rt
installed to the root path so when /server-status and /server-info are
called the mason handler tries to find them
We use the Apache provided /server-status and /server-info for
diagnostics, but our RT instance seems to be squashing them. We have rt
installed to the root path so when /server-status and /server-info are
called the mason handler tries to find them and fails.
I tried to switch order in what is
I created the RTIR_SiteConfig.pm file and tried again with no luck.
There is no warning on startup about WHOIS in the apache error.log .
In /var/log/apache2/error.log I do see the following:
[Wed Aug 8 10:26:37 2012] [warning]: _options: parsed query string:
google.co.uk at /opt/rt4/local/plug
Hi there,
I have weird problem with my RT (4.0.4) - when I'm trying to use
export option to CSV/XML file, my timezone is not taken into account.
I was looking for answer for many hours with no success.
My actual settings:
at RT:
Set($Timezone, "Europe/Warsaw");
at SERWER:
root@hathor:~# cat /et
Hi All,
How do I change the view of unprivileged users?
1. We need to have a home link at the top.
2. We need to have a basic search mechanism where the user can search his
or her own tickets on the basis of subject,etc. SO we would like to have a
quick search widget.
3. We need have the quick cr
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