Hello,
I want to use custom lifecycles for various queues. The thing I've been
wondering about is about some of the standard statuses such as 'new' or
'open'. They are referred to in a few other places besides just tickets:
defaults = {
on_create = 'new',
on_merge
On 11/09/2012 21:05, Mike Johnson wrote:
In our case, the person that does the work, and the person that resolves
the ticket are the same people, and they are the owner.
However, if you require having multiple owners of work for a single
request, you could always create children tickets of
Hello,
I have received a few replies of list but so far no solution. I
have been thinking about the problem I thought about a solution
that might be a lot easier to implement.
I have already sent an e-mail to Best Practical for a quote but I
Hi everyone.
Here is my workflow: we have Service custom field applied to ticket and
it is mandatory. Only members of Engeneers group can see and change this
field.
When general user (not member of Engeneers group) creates ticket, he can't
see Service field and it is set to (no value). This is
On 09/12/2012 07:05 AM, Raphaël Berlamont wrote:
Issue still running, and I don't have an idea where to look at...
To refresh your memory : sometime, RT can't send any mail piped into
sendmail binary. To make it working again, I have to restart apache. It
work for a few minutes, then stop
On 09/12/2012 12:57 AM, Maciej Dobrzanski wrote:
I want to use custom lifecycles for various queues. The thing I've been
wondering about is about some of the standard statuses such as 'new' or
'open'. They are referred to in a few other places besides just tickets:
defaults = {
On 09/05/2012 10:21 AM, Raphaël Berlamont wrote:
Well! Very, very strange behaviour that I can't explain : the
/tmp/sendmail-stdin filled by tee is fulfilled all the time, but when I
encounter the bug, nothing appear in the file!
Can you modify the script (and go back to sendmailpipe) with
Hello,
I am trying to get the value of a custom field from a specified user.
I can get the normal details with the command rt show user/22.
But I would like to retrieve the current value (or lack thereof) of a
custom field that I created (simple text field). How can I do this?
If this is
Maciej,
Although you could change those status values, why? If a ticket is invoiced
or whatever, it is still open. Why not create a Custom Field that shows
what its state within the open status, ie. invoiced, check pending and a
ton of others. This CF could also be used in queries, dashboards,
Dnia 2012-09-11, wto o godzinie 14:43 +0200, Hans Vos | Drecomm pisze:
Hello,
We are currently trying out RT and OTRS to see what both have to offer
and what will fit our needs best. With OTRS you have the ability to
link tickets to companies (customers) and for each company you can add
one
Dnia 2012-09-11, wto o godzinie 17:51 +0200, Maciej Dobrzanski pisze:
Gary,
➢ I bet this is really easy, but I'm stumped. The wiki didn't help me either.
If you want to associate times with comments, you need to make sure they are
stored inside the corresponding transactions. However
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