On Fri, Sep 14, 2012 at 01:35:53PM -0400, Felix Bachmann wrote:
> On RT at a glance there is the "Quick search" pane, which lists the
> queues with number of open, new and stalled tickets. Clicking on one of
> those numbers shows the list of tickets in the ques with that status. In
> that listing I
Hello,
We would like RT to send email such that all the requestors and cc's are
included on one email.
Right now it appears RT sends and email to each individual separately,
consequently people don't know
If others received RT's email.
Is there a way to configure RT such that everyone involved
On 09/14/2012 12:37 PM, Ethier, Michael wrote:
> Is there any way to disabled these warnings ? This didn’t exist in an
> earlier version of RT we were running (v3.8.8).
http://bestpractical.com/rt/docs/4.0/RT_Config.html#ReferrerWhitelist
Final RT training for 2012 in Atlanta, GA - Octo
Hi,
We have a RT 4.0.7 instance setup that can be accessed by 2 different urls.
With one url we get this message:
RT has detected a possible cross-site request forgery for this
request, because the Referrer header supplied by your browser
(prodrt.rcs.fas.harvard.edu:443) is not allowed by RT's co
On Thu, Sep 13, 2012 at 07:24:38AM +0200, Robert Wysocki wrote:
> Dnia 2012-09-11, wto o godzinie 17:51 +0200, Maciej Dobrzanski pisze:
> > Gary,
> >
> > ➢ I bet this is really easy, but I'm stumped. The wiki didn't help me
> > either.
> >
> > If you want to associate times with comments, you ne
On 09/14/2012 12:03 AM, Hans Vos | Drecomm wrote:
> I have found that you can set the custom field value for a ticket with
> the following command:
>
> rt edit -t ticket [ID] set CF-[ID]='value'
>
> Where the first ID is the ticket number and second ID is the number of
> the custom field.
You ca
On Wed, Sep 12, 2012 at 09:53:23PM -0700, Kenneth Crocker wrote:
>Although you could change those status values, why? If a ticket is
> invoiced or whatever, it is
>still open. Why not create a Custom Field that shows what its state
> "within" the open status,
>ie. invoiced, check pend
Hi.
Is there any way to notify user from scrip about missing fields? I'm
looking for something similar to RT's behaviour if mandatory field's value
is missing (RT reports an error and doesn't accept transaction) but to be
triggered from scrip.
Thanks in avance.
--
Jack Zabolotnyi
Arces Network,
On Mon, Sep 10, 2012 at 04:57:33PM -0400, Jeff Blaine wrote:
> Upon modification of one of our custom fields (text area),
> we want to parse the data, perform a translation on the
> original data, and store the results in the custom field.
> With loads of RT::Logger debugging in place, everything a
On Mon, Sep 10, 2012 at 11:06:55AM -0400, Mike Johnson wrote:
>When defining an LDAP service for ExternalAuth, you are allowed to set the
> group that a user
>has to be a member of to authenticate to RT.
>We have a need to have 2 different groups authenticate.
>I think I could copy
On Mon, Sep 10, 2012 at 11:34:31AM +0200, Mayk Backus wrote:
>I've noticed some strange things regarding custom fields. We use a
> documenting system called
>i-doit , that has a connection to RT (provider by the builders of i-doit)
> . This make it
>possible to generate custom fields
Hi,
On RT at a glance there is the "Quick search" pane, which lists the
queues with number of open, new and stalled tickets. Clicking on one of
those numbers shows the list of tickets in the ques with that status. In
that listing I would like to add a column globally. Of course I can edit
that sear
Hi, how can I capture the action of "opening" (not the open status) a new
ticket to apply a custom filed value to "Work in progress"
Thanks and regards
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com
Hello,
I have found that you can set the custom field value for a ticket
with the following command:
rt edit -t ticket [ID] set CF-[ID]='value'
Where the first ID is the ticket number and second ID is the
number of the custom field.
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