Thank you Kenneth. That does help. The one thing I'm struggling with is the
Time Worked. I only want to see the Time Worked for that week. For example if
I have a ticket that has 40 hours of work over two weeks, I only want Time
Worked to reflect the time put in during the week the report co
On 09/20/2012 10:21 PM, Tom Robinson wrote:
> 1. Use a new queue for the new department, isolating administration and users
> for that department to
> that queue.
A very reasonable option that works Right Now without much additional
effort. Consider if the new department is going to want lots of
Thanks, just what I needed.
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: 21 September 2012 12:49
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young:
Am 21.09.2012 13:01, schrieb Alex Young:
> Is it possible to disable cloning of the time worked, time estimated,
> timeleft, priority, owner etc when clicking the 'create' link on a
> ticket without editing the Create.html page?
>
> I saw a patch was submitted for 3.8.x in 2009 to make this a
> co
Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the 'create' link on a
ticket without editing the Create.html page?
I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn't make i
Hi all,
I'm trying to configure LDAP authentication on RT3.8.14 with RT-Authen-to-0.11
ExternalAuth authentication on an ACTIVE DIRECTORY.
After having made the config RT_SiteConfig.pm, I raise the httpd.