[rt-users] Can I show duration between creation of ticket and its deletion directly of the chart?

Hi All, I have been extracting some information from the charts and saved searches. However, how can I show some thing like the amount of time between creation of ticket and resolution? Regards, Shrivallabh Final RT training for 2012 in Atlanta, GA - October 23 24

[rt-users] Updating parent tickets with time fields

I have very slightly modified the AutoUpdate Parents with TimeWorked script (http://requesttracker.wikia.com/wiki/AutoUpdate_Parents_with_TImeWorked ) to also update Time Estimated and Time Left. Everything works fine, except it doesn't update the parent ticket if you put any time values in

[rt-users] HTML Emails

Hi, I am trying to set up a full chain of email handling with proper html support through RT (v4.0.0) . I have read the doc and several wiki entries. I did what is recommended and still, it's not working. When I send a html email to RT (as a customer), it's received and displayed as text/plain.

Re: [rt-users] HTML Emails

Ok, I found out a few things : - Thunberbirds converts html emails to plain text behind my back (this explains that). - My template was not used because it was overridden by a queue tempate. So, I can now send and receive html emails. Still, a few annoyances remain with RT : 1. when sending a

[rt-users] Add to all emails a link to the ticket.

Hi to all. When we create or assign a ticket the email that the user receive have a link to the ticket. But one response with email about the ticket make the user connecto to see it on the rt system. Coud i attach a link to the ticket in every email sended? Thanks Regards, -- Un saludo.

[rt-users] Error RT 3.8 / Perl 5.16 / FreeBSD 9: Anybody has seen this?

I have a webserver running RT 3.8.7. It has been in production for over a year. I'm migrating to a new server (FreeBSD 9.0-RELEASE-p3) using the same RT configuration and database, but I get an http error when I try to launch the web interface. I collected the following log, right after restarting

Re: [rt-users] Error RT 3.8 / Perl 5.16 / FreeBSD 9: Anybody has seen this?

On 10/01/2012 10:29 AM, barainty-rtus...@citytwist.com wrote: [Thu Sep 27 21:27:30 2012] [warning]: [Mason] Cannot resolve file to component: /usr/local/share/html/index.html (is file outside component root?) at /usr/local/lib/perl5/site_perl/5.16.0/HTML/Macal/lib/perl5/site_perl/5.16.0/

[rt-users] delete user with shredder

Hello, I want to delete a particular user from RT. When I go to shredder, no matter what I search for, only one user will show up as a candidate for removal. The RT install has hundreds of users imported from LDAP. I didn't see any hints in the logs. The message when I search for name: m* is

Re: [rt-users] delete user with shredder

On 10/01/2012 06:13 PM, Sandra Wittenbrock wrote: Hello, I want to delete a particular user from RT. When I go to shredder, no matter what I search for, only one user will show up as a candidate for removal. The RT install has hundreds of users imported from LDAP. I didn't see any hints in

Re: [rt-users] Command By Mail broken in 4.0.7

On 29/09/12 01:03, Ruslan Zakirov wrote: On Fri, Sep 28, 2012 at 11:04 AM, Tom Robinson tom.robin...@motec.com.au wrote: # Command By Mail @MailPlugins = qw( Auth::MailFrom Filter::TakeAction ); #Set( $CommandByMailGroup, group_id ); Set( @MailPlugins, ); But it's not that much

Re: [rt-users] Updating parent tickets with time fields

Alex, I wrote a scrip that adds time entered into a child ticket automatically to all parents of that ticket, in case that child has more than one parent or more than one grandparent, etc. I'll have to look it up, but check back with me in a couple days and I might have it by then. I'm not home