Am 24.10.2012 16:15, schrieb Holger Haase:
> Hi all,
>
> I searched (Google/wiki/nabble/...) and tried for several hours now. Nothing
> worked.
> I have to make sure tha a ticket can only be closed if a custom field (or
> maybe transaction custom field) has a specific value.
> I have more than o
Or you can use html callbacks to dismiss changes before sending them to
scrips - just after user click "Submit" - you can check CF value and in
case of error trigger Abort("Error message"). This will show notification
to client that his changes were discarded.
On Wed, Oct 24, 2012 at 4:15 PM, Holg
Hi Holger,
your Custom action preparation code must look like this:
my @queue_list = qw(second_level);
my $ticket = $self->TicketObj;
my $queue = $ticket->QueueObj;
my $queue_name = $queue->Name;
return 0 unless grep /$queue_name/, @queue_list ;
return 0 if $ticket->FirstCustomFieldValue('AssetTa
Great, this did the trick! Many thanks to Christian Loos!
Best regards,
Holger
-Ursprüngliche Nachricht-
Von: Loos, Christian [mailto:cl...@netcologne.de]
Gesendet: Donnerstag, 25. Oktober 2012 12:01
An: Holger Haase
Cc: rt-users@lists.bestpractical.com
Betreff: AW: Don't close tickets
Folow:
root@rt:~# locale
LANG=pt_BR.ISO-88591
LANGUAGE=
LC_CTYPE="pt_BR.ISO-88591"
LC_NUMERIC="pt_BR.ISO-88591"
LC_TIME="pt_BR.ISO-88591"
LC_COLLATE="pt_BR.ISO-88591"
LC_MONETARY="pt_BR.ISO-88591"
LC_MESSAGES="pt_BR.ISO-88591"
LC_PAPER="pt_BR.ISO-88591"
LC_NAME="pt_BR.ISO-88591"
LC_ADDRESS="pt_BR.
Hi
I ran the upgrade the first time as you indicated just let it run from 3.2.2 to
4.0.7, and that failed as well. So I went back through the docs and the was a
step that stated to stop after 3.8.7.
Cynthia Roe
CRoe Photography
(732) 882-6079
http://croephotography.com
On Oct 24, 2012, at
On Thu, Oct 25, 2012 at 10:03:51AM -0400, Rutgers Marine wrote:
> I ran the upgrade the first time as you indicated just let it run from
> 3.2.2 to 4.0.7, and that failed as well. So I went back through the
> docs and the was a step that stated to stop after 3.8.7.
How did it fail?
3.8.2 isn't aft
Hi all,
Is there a way to delete articles (i.e. RTFM) via the command line? I
couldn't find a way to do it with rt-shredder. I'm at 4.0.7 (just
upgraded from 3.8.8 + RTFM).
Thanks.
--
Roy McMorran
Systems Administrator
MDI Biological Laboratory
mcmor...@mdibl.org
Final RT trainin
Another item i checked,
Made sql search on database and the fields are equal, justo on CLI I got
parsedate error, on web interface all tickets display ok.
-Mensagem original-
De: Diaulas Castro
Enviada em: quinta-feira, 25 de outubro de 2012 12:01
Para: rt-users@lists.bestpractic
Hello list,
Is it possible to use /bin/mail instead of sendmail? I already have a working
authentication going with our exchange server using mail.rc, would prefer to
just use /bin/mail for outgoing mail.
Not having luck getting sendmail to route through the exchange server -
everything bounces
On Thu, Oct 25, 2012 at 04:12:27PM +, Diaulas Castro wrote:
> Another item i checked,
> Made sql search on database and the fields are equal, justo on CLI I got
> parsedate error, on web interface all tickets display ok.
There's unlikely to be anything wrong in the database.
> root@rt:~#
I just realized that there is a "table" button in the WYSIWYG. was thinking I
could set a default ticket description as a table and do it that way. but it
looks like the format isn't maintained (the email is plain text with each table
cell as it's own line or mashed all on one line for history
We have determined a number of security vulnerabilities which affect
both RT 3.8.x and RT 4.0.x. We are releasing RT versions 3.8.15 and
4.0.8, and RTFM version 2.4.5, to resolve these vulnerabilities, as well
as patches which apply atop all released versions of 3.8 and 4.0.
The vulnerabilities
RT 4.0.8 contains important security fixes, in addition to bugfixes.
http://download.bestpractical.com/pub/rt/release/rt-4.0.8.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.8.tar.gz.sig
SHA1 sums
7be074e86929c69b4f17d10503646ff070f7fa3b rt-4.0.8.tar.gz
7ee1ecf25a99472d0d75665ed
This release of RT contains important security updates.
You can download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.8.15.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.15.tar.gz.sig
SHA1 sums
abb7b0d52cb9843e3154aeff2490211ddcdc59b8 rt-3.8.15.tar.gz
9401cdd42
RTFM 2.4.5 contains important security fixes.
http://download.bestpractical.com/pub/rt/release/rtfm-2.4.5.tar.gz
http://download.bestpractical.com/pub/rt/release/rtfm-2.4.5.tar.gz.sig
SHA1 sums
96c9800bf1eee94a5dd9978400a7cba8d9594b29 RTFM-2.4.5.tar.gz
1f136d9f047164d72c1cf3e0bd64839804fc49ae
>TicketSQL does not support this.
>You'll need to use the perl API to further limit.
Thanks Kevin,
are there any examples you can point me at? I'm not a perl programmer,
but have successfully hacked together bits & pieces in the past by
working with other related examples & doco. Also when you sa
Hi Kevin,
>> On Thu, Oct 04, 2012 at 07:33:44PM +1000, Bhowmik Shah wrote:
>> Yep, debugging for both RT and Apache is enabled, the logs don't throw *
up* anything out of the
>> ordinary. I've got Perl 5.14.2 installed.
>> I'm currently playing with strace and the Apache process to see if i can
sp
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