On Wed, Dec 12, 2012 at 09:05:34AM -0800, Thomas Sibley wrote:
On 12/12/2012 08:12 AM, CB wrote:
Thanks. I understand that it's possible to have multiple queues. Is it
possible to have a multi-tenant setup i.e. one RT install with each tenant
having its own environment e.g. domain, users,
Why would you prefer a single monolithic RT instance rather than a
handful of separate ones?
Efficiencies in administration overhead and hardware requirements
(depending on the relative volume of transactions, of course) are two
that spring to mind immediately.
Would tend to agree. In
On Thu, 13 Dec 2012, Shuvam Misra wrote:
...
(i.e. multi-tenant support), will anyone want to set up separate servers
then? I would have thought the reverse question is the natural one.
Having read only the last thee mails and not much time now,
I only want to tell, we did exactly tht, we did
The overall-rights-matrix on only-one-userbase makes it
difficult to wall in each of the groups, so they never
see or notice one of the others. It *is* possible, but
error-prone, if the 'groups' try to administer their own
'set of queues'. One wrong click or 'right' and information
leaks
Hi RT community,
We figured out the problem -- a bad case of local modifications.
Sorry for the interruption.
Regards,
Ken
On Wed, Dec 12, 2012 at 05:41:56PM -0600, Susan K. McClure wrote:
Hi,
I am getting an error when trying to click on the link in a ticket to
jump to the first unread
On 13 Dec 2012, at 10:56, Shuvam Misra shuvam.mi...@merceworld.com wrote:
The overall-rights-matrix on only-one-userbase makes it
difficult to wall in each of the groups, so they never
see or notice one of the others. It *is* possible, but
error-prone, if the 'groups' try to administer
On Wed, Dec 12, 2012 at 2:47 PM, Alex Vandiver ale...@bestpractical.comwrote:
Is there a simple way to migrate from mySQL to postgres?
Not currently. There are community-created tools that attempt it, and
we've been working with a few clients on a more robust solution; we
expect that it
Given:
$session{errormessge} = 'You blew it!;
$m-redirect($homePage);
When my code performs a redirect, the error message is not being saved for
use in the on the next page.
Is there a magic flush() method that I need to call prior to calling
redirect?
Thanks,
Len.
--
On Thu, Dec 13, 2012 at 10:04 PM, Len Jaffe lenja...@jaffesystems.com wrote:
Given:
$session{errormessge} = 'You blew it!;
$m-redirect($homePage);
When my code performs a redirect, the error message is not being saved for
use in the on the next page.
Is there a magic flush() method that
On Thu, Dec 13, 2012 at 11:08 AM, Alexander Kaptsanov
al...@qbsystems.biz wrote:
Hi, all.
Three months ago I created a global template and sqrip that send a message
to the new owner when changing the owner of the ticket.
A month ago it stopped working. I did not do any upgrades for the RT
On 12/12/2012 08:15 PM, Tim Dunphy wrote:
Hello List,
Right now with our RT system, the auto-replies generated only go back
to the sender and not the people cc'd. Can this be changed so that the
auto-replies include anyone cc'd? If so, how can this be done?
Thanks
Tim
If I'm understanding
On 12/13/2012 08:27 AM, Darin Perusich wrote:
I've used this tool with success, I also package it with request-tracker
in the OpenSuSE devel:languages:perl repo. There are also a number of
generic mysql to postgres tools available which I've used with success
as well, google will be your
Personally, I'd do multi-tenant through virtualisation. Still only
one piece of hardware, but you're keeping the data more effectively
segregated. You could simplify and centralise your configuration through
scripts, so you didn't have to configure each tenant by hand.
I too was wondering
On 12/13/2012 10:42 AM, Shuvam Misra wrote:
I too was wondering what would I do if I took a browser-based app like RT
and needed to run multi-tenant setups on a single physical server. One
option is of course virtualisation, but another could be just running an
Apache with multiple virtualhost
Am 13.12.2012 um 21:20 schrieb Thomas Sibley t...@bestpractical.com:
On 12/13/2012 10:42 AM, Shuvam Misra wrote:
I too was wondering what would I do if I took a browser-based app like RT
and needed to run multi-tenant setups on a single physical server. One
option is of course
Hello all,
I updated to 4.0.8 from 4.0.5 today and now outgoing emails are failing
with the following error:
[Thu Dec 13 20:21:48 2012] [crit]:
rt-4.0.8-9327-1355430107-278.6585-...@example.com: Could not send mail
with command `/opt/rt3/etc/msmtp_wrapper -oi -t`: program unexpectedly
closed
On 12/13/2012 12:26 PM, Rainer Duffner wrote:
Yup, works great. That's essentially what we do. You'll want a
mod_fcgid, mod_fastcgi, or reverse proxy deployment. You can't
use mod_perl to run multiple copies of RT because of the global
Perl interpreter state.
I think it would be
On 12/13/2012 12:43 PM, Cj B wrote:
Hello all,
I updated to 4.0.8 from 4.0.5 today and now outgoing emails are failing
with the following error:
[Thu Dec 13 20:21:48 2012] [crit]:
rt-4.0.8-9327-1355430107-278.6585-...@example.com
mailto:rt-4.0.8-9327-1355430107-278.6585-...@example.com:
On 12/13/2012 01:14 PM, Cj B wrote:
Web server config and Configuration - Tools - System Configuration
output, pleas
Here's the sys config.
Thanks!
Please keep your replies to the list.
Your sys config suggests you're running mod_perl, but you didn't include
your web server config as
On Thu, Dec 13, 2012 at 1:22 PM, Thomas Sibley t...@bestpractical.comwrote:
On 12/13/2012 01:14 PM, Cj B wrote:
Web server config and Configuration - Tools - System Configuration
output, pleas
Here's the sys config.
Thanks!
Please keep your replies to the list.
Your sys config
On 12/13/2012 01:25 PM, Cj B wrote:
Sorry, but what server config do you want? The whole httpd.conf file?
Yep, or at least the part with the VirtualHost settings for RT.
We're hiring! http://bestpractical.com/jobs
On Thu, Dec 13, 2012 at 1:25 PM, Cj B ch...@cjbonline.org wrote:
Your sys config suggests you're running mod_perl, but you didn't include
your web server config as requested.
Sorry, but what server config do you want? The whole httpd.conf file?
Here's the rt.conf:
VirtualHost
On Fri, Dec 14, 2012 at 1:30 AM, Cj B ch...@cjbonline.org wrote:
SetHandler perl-script
This line bites you, it should be SetHandler modperl.
--
Best regards, Ruslan.
We're hiring! http://bestpractical.com/jobs
On Thu, Dec 13, 2012 at 1:51 PM, Ruslan Zakirov r...@bestpractical.comwrote:
On Fri, Dec 14, 2012 at 1:30 AM, Cj B ch...@cjbonline.org wrote:
SetHandler perl-script
This line bites you, it should be SetHandler modperl.
--
Best regards, Ruslan.
That fixed it! Thanks. I wonder how it's
On 12/13/2012 01:56 PM, Cj B wrote:
That fixed it! Thanks. I wonder how it's been working all these years!
Behaviour changed from RT 3.8 to RT 4.0, and although there were still
problems with SetHandler perl-script under 3.8, sending mail was not
one of them.
We're hiring!
Hi all,
I'm looking for a way to manually specify a column width in search
results. I'm running RT 4.0.5 at the moment.
I have a search which displays fields in one long row (which is what I
want). I don't mind if most of the fields wrap text, but it hurts my
eyeballs when a date field
On 12/13/2012 04:44 PM, Tony G Palomino wrote:
Hi all,
I'm looking for a way to manually specify a column width in search
results. I'm running RT 4.0.5 at the moment.
I have a search which displays fields in one long row (which is what I
want). I don't mind if most of the fields wrap
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