Hi all,
we have been asked if RT works (well) together with Zendesk. I wanted to
ask you all, if you have had previous experience with this.
On my first impression, this could be difficult, since Zendesk uses the
relation between reply and Ticket assoziation in the reply-to address
Hi,
Since our customers use emails to open tickets and sometimes emails are very
long, I've set Set($MaxInlineBody, 12000); and now we get this Message body
is not shown because it is too large. message, with an option to download.
I've tried finding a way to set some-kind of a preview for
Hello,
I found some bug with search on my system:
perl-5.14.2_3
rt-4.0.10_1
percona-server-5.5.31.30.3
I use it without sphinx, in RT_SiteConfig.pm: Set(%FullTextSearch, Enable =
1, Indexed = 0,);
Search like: [Content LIKE 'Intel' AND Status = 'open' AND Queue = 'support']
showed me ticket
I am using procmail to change the address before mail reaches rt. I'm using
(almost successfully) command by mail on both sides to update requesters and
queue based on the content of the email.
There is a workflow in zen desk to close the ticket there and send an email
with tags at the top to
Thanks to all, but especially Ruslan.
Upgrading that perl module to the latest version did indeed fix the issue
and I was able to do a full migration from 3.6.7 to 4.0.7 on Postgresql 9.2.
--
View this message in context:
It looks like it was a configuration issue. I changed some file
permissions dropped authentication and it is working fine, but is
causing a new problem. Will start a new thread for that.
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
s...@qvii.com
Thank you
On Tue, May 28, 2013 at 5:59 PM, saxmad g.ma...@fairfx.com wrote:
Thanks to all, but especially Ruslan.
Upgrading that perl module to the latest version did indeed fix the issue
and I was able to do a full migration from 3.6.7 to 4.0.7 on Postgresql
9.2.
Good to know. We're planning to
Hi,
It works, but in not expected way. It probably finds all tickets that have
at least one reply without the text. You probably want tickets that don't
mention the word at all.
Feel free to file a bug report, but it would be treated as feature request
and I'm pretty sure it wouldn't be
On Tue, May 28, 2013 at 3:20 PM, Karmi Simonov ka...@panaya.com wrote:
Hi,
** **
Since our customers use emails to open tickets and sometimes emails are
very long, I’ve set “Set($MaxInlineBody, 12000);” and now we get this “Message
body is not shown because it is too large.” message,
Hi,
If you don't have adavanced RT customization skills then the easiest way is
to create a custom fields, for example Originated in, and a scrip that on
create sets the field to name of the queue where ticket was created. All
bits for such scrip are on the wiki in Snippets articles, search, try
On Thu, May 9, 2013 at 1:23 PM, k...@rice.edu k...@rice.edu wrote:
On Thu, May 09, 2013 at 05:14:59PM +0100, Mª Eugenia Moreno wrote:
I am not sure if there is any solution to this. I have been digging
everywhere for information but I couldn't find any solution.
I am currently using RT 4
On Tue, May 28, 2013 at 11:16:03AM -0400, Asif Iqbal wrote:
On Thu, May 9, 2013 at 1:23 PM, k...@rice.edu k...@rice.edu wrote:
On Thu, May 09, 2013 at 05:14:59PM +0100, Mª Eugenia Moreno wrote:
I am not sure if there is any solution to this. I have been digging
everywhere for
On Wed, Apr 24, 2013 at 10:08:31AM -0700, Andrew Marosi wrote:
I'm following http://requesttracker.wikia.com/wiki/TimedNotifications
in efforts to setup a crude reminder based off a RT::Search::FromSQL
query however in the template it has 'RT-Send-Cc: u...@domain.com' and
that is not working
On Wed, Apr 17, 2013 at 12:47:20PM -0500, Russell Jones wrote:
What does the ShowGlobalTemplates permission actually do? I can't
seem to find a difference in a user who has it and doesn't have it
granted.
It's the global variant of the Queue level ShowTemplate.
As opposed to ModifyTemplate,
We had the same problem and opted to train our users to NOT use Reply
All and then we put that instruction in ALL our templates at the top.
Kenn
Sent from my Windows Phone From: k...@rice.edu
Sent: 5/28/2013 8:34 AM
To: Asif Iqbal
Cc: rt-users Users
Subject: Re: [rt-users] Problem with multple
On Tue, May 28, 2013 at 12:20 PM, Kenneth Crocker kenn.croc...@gmail.comwrote:
We had the same problem and opted to train our users to NOT use Reply
All and then we put that instruction in ALL our templates at the top.
We have very little faith in our users. They are very good at ignoring
On Wed, May 08, 2013 at 06:56:25PM +0200, pavel.si...@linuxbox.cz wrote:
One user complained about broken Rows per page in Bookmarken Tickets.
After some searching
I found this commit in html/Elements/ShowSearch:
Can anyone recommend a reliable low cost hosting provider who offers the
features required for a full-featured RT4 install? (including email and
smtp)
I understand Gossamer is the recommended provider of managed hosting, but I
don't need anyone to manage the site for me, I only need it hosted and
On Tue, May 28, 2013 at 12:23:59PM -0400, Asif Iqbal wrote:
On Tue, May 28, 2013 at 12:20 PM, Kenneth Crocker
kenn.croc...@gmail.comwrote:
We had the same problem and opted to train our users to NOT use Reply
All and then we put that instruction in ALL our templates at the top.
We
This is for Asif AND Thomas in regards to my previous email about MSMTP.
First, I did manage to get MSMTP working to send email out. While
outgoing mail worked, incoming via fetchmail suddenly stopped
complaining it couldn't bind to 127.0.0.1 port 25:
name 0: connection to localhost:smtp
Setting up response emails to match the workflows is key. You have to
keep the global responses to a minimum and develop based on the
workflow design for each step/queue in the workflow process.
Kenn
Sent from my Windows Phone From: k...@rice.edu
Sent: 5/28/2013 10:42 AM
To: Asif Iqbal
Cc:
On Fri, May 03, 2013 at 02:47:24PM +0200, Kai Storbeck wrote:
I dug this thread up from the archives, as I ran into the same error
while doing a test upgrade.
IIUC, every CustomFieldValue needs to be updated to contain a
category field from the old attributes table.
Since this doesn't break
On Fri, May 10, 2013 at 10:45:59AM +0100, Asanka Gunasekera wrote:
Hi I have added below to the RT_SiteConfig.pm and all are working fine
except the
__TimeLeft__ it just come as an empty column, can any one tell me how to
rectify this. I am
using RT4, oracle db and Redhat linux
On Tue, May 14, 2013 at 08:51:46AM -0400, Darin Perusich wrote:
I was wanting to create a feature request for
RT::Extension::QuickUpdate but there's no project for it in CPAN or
way to create github issues so I'm posting it here instead.
I'd like to see QuickUpdate extended to support
Hi all,
I'm setting up RT to handle incoming e-mails which may contain URLs
linking to malicious sites. We want to display incoming URLs so that our
users can't accidentally click on them and visit the malicious site. We
*also* want to defang the URLs in the e-mails we send out so that our
* Riggle, Kevin krig...@akamai.com
It looks like Scrips are processed too late. I could of course modify
their templates to defang the URLs before sending, which together with
MakeClicky would solve the problem, but I'd prefer not to store the
offending URLs undefanged in the database at all.
As a new user if RT I am having difficulty getting up to speed. I have the
'Essentials' book but I still struggle with the concepts.
Does anyone offer training in Australia?
Thanks
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
On 05/28/2013 03:58 PM, Riggle, Kevin wrote:
It looks like RT's MailPlugins are only for go/no-go filtering and
authentication, and aren't intended to be used to modify the body of the
message before it is made into a transaction. (Or will changes to the
MIME::Entity be honored?)
MailPlugins
Hello RT users and hackers,
We're hard at work on what will become RT 4.2. Part of that process is
starting to get the translations updated, and that's where you come in.
If you speak English and a language other than English, we'd love if
you took a bit of time to help update RT's translations
Gary,
There is also a google group called at-users that has been very
helpful for us, but right now I can't get into it to point you to the
solution. Did they kill google groups as I had heard threatened?
But we had the same problem and I nice guy named Rolf provided a
solution. AFAIK he is the
Hi my guess would be max allowed packet size (my.cnf) is being exceeded. If
MySQL receives an oversized field it will truncate to the specified limit. This
will break binary files.
Make sure your:
Regular web access has a large enough max allowed packet;
That your backups match this value;
Hey,
On several occasions I lost lengthy drafts because my browser crashed or I
simply accidentally navigated away from RT and the text didn't survive
'Back' button. Since I have not found any existing solution to this problem,
yesterday I wrote a simple extension for RT4. Since this something
Thanks Don.
Problem solved with your help.
Kind regards,
Gary
On 29/05/2013, at 10:32 AM, Don Gourley donald.gour...@gmail.com wrote:
Gary,
There is also a google group called at-users that has been very
helpful for us, but right now I can't get into it to point you to the
solution. Did
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