On Tue, Jun 11, 2013 at 03:57:00PM -0400, romain.peliss...@bell.ca wrote:
> Hi,
> Maybe that sound as a stupid question but can you tell me what is the MAX
> value for a ticket ID? Is there a end-of-the-world ticket id limit?
> I have been asked for this question and pretty sure that at 10 it
On Tue, Jun 11, 2013 at 09:17:55PM +, Jeff Lucas wrote:
> Hello folks.
>
> I am looking to export RT ticket info to a comma or tab-delimited file.
> Another output format would be acceptable, if necessary.
>
> Currently, I select all tickets with ticket ID less than 10 (we only have
>
Correct me if i'm wrong, but the Tickets id Field is int(11), this means:
999 -> 99.999.999.999 should be enough for this first time
Btw, we do around 1.000.000 Tks per week and still far away from this counter
;-)
torsten
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.b
Hi Brent,
if you are under RT 4, I think this: [Tue Jun 11 22:59:49 2013] [error]: could
not find component for path '/Ticket/Elements/Tabs' have to do with changed
from Tabs to Privileged
This is was written for RT 3.6 or 3.8
Torsten
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lis
Hi,
Emmanuel is correct. I don't see any problems in switching id column to
64bit integer type, use perl with 64bit integers and you
get 9,223,372,036,854,775,807 as max value.
For 32bit integer you get 2,147,483,647.
On Wed, Jun 12, 2013 at 12:43 PM, Brumm, Torsten / Kuehne + Nagel / Ham
GI-ID
Greetz,
We have RT 4.0.11 which we love using, thank you.
When we do a search from the CLI like so:
#shell
/opt/rt4/bin/rt ls -o Queue -t ticket -q CoT,GDF,NCPG "(Status = new OR
Status = received OR Status = assigned \
OR Status = locating OR Status = offline OR Status = user_leave OR Status
Hi,
I was wondering what people on here think of being the best way to
handle tickets automatically created by incoming junk mail.
We get more than a fair few tickets created like this, and our support
desk manager would like to be able to highlight these in some way so he
can sort out his s
On Wed, Jun 12, 2013 at 02:15:41PM +0100, Gary Mason wrote:
> Hi,
>
> I was wondering what people on here think of being the best way to
> handle tickets automatically created by incoming junk mail.
>
> We get more than a fair few tickets created like this, and our
> support desk manager would li
Have you checked out this extension yet?
http://search.cpan.org/dist/RT-Extension-ReportSpam/lib/RT/Extension/Rep
ortSpam.pm
This coupled with an rt-crontool job might be what you're looking for.
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
s...@qvii.c
Hi,
is there any chances for short url linking to saved searches?
I just created excel web based query but the URLs created by Search Builder are
too long (over 500 characters). The maximum is 200.
I have got work around:
* save search for group
* create dashboard
* link saved search to dashbard
Hi,
is there any chances for short url linking to saved searches?
I just created excel web based query but the URLs created by Search Builder
are too long (over 500 characters). The maximum is 200.
I have got work around:
* save search for group
* create dashboard
* link saved search to dashbard
On 06/12/2013 06:10 AM, Robert Gabriel wrote:
> Are there any major differences between feed spreadsheets and CLI output?
Yes, the CLI output does not attempt to be importable by a spreadsheet.
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Hi,
You can wrap _CustomFieldLimit in lib/RT/Tickets.pm, but don't forget to
update link in %dispatch.
On Tue, Jun 11, 2013 at 11:37 PM, Andy Harrison wrote:
> This seems rather unlikely, but I wanted to ask just in case someone
> knows a simple way this could be done.
>
> I have a custom fiel
On 12 June 2013 18:34, Thomas Sibley wrote:
> On 06/12/2013 06:10 AM, Robert Gabriel wrote:
> > Are there any major differences between feed spreadsheets and CLI output?
>
> Yes, the CLI output does not attempt to be importable by a spreadsheet.
Thank you, I'll use that as an authoritative argu
Two of the May 2013 security vulnerabilities also affect the MobileUI
extension, which provides a mobile interface for RT versions 3.8.x. The
extension was merged with core RT starting in version 4.0.0, and the
respective vulnerabilies in RT 4.0.0 to 4.0.12 were fixed by the May
2013 patches and R
We find that the best way for us to manage user rights is to create a number
of groups, assign global rights to the groups, and then assign users to the
appropriate group.
I'm trying to work out how to assign global rights to a group via a Perl
script, but I'm not having much luck. A simple case
Hello
I want change the template resolved. because i need send more
information when resolved tickets. for example i want send the date started
ticket and date resolved tickets
this is new codec into the template
Date start: {$Ticket->Started}
Date resolved : {$Ticket->Resolved}
I haven't found documentation that explains how to cache passwords that
will allow mailgate to decrypt messages sent to RT. I've set the home
directory to the default location and imported the appropriate keys. So I'm
able to encrypt a message to a user and I'm able to decrypt that message
and resp
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