Re: [rt-users] Migration 4.08 to 4.2 : no style sheet

Hello, Sorry for the disturb ! I’ve found, the cause was callback. Nice day Horst De : Kriegers Horst Envoyé : vendredi 15 novembre 2013 08:21 À : 'ML - rt-users' Objet : Migration 4.08 to 4.2 : no style sheet Hi, I’ve migrated RT 4.08 to 4.2 and no style sheet a used. Any idea ? Thanks

Re: [rt-users] Shredder location

mmahoney wrote, On 14/11/2013 17:23: Please excuse my ignorance... how do you make the file writable to the web server? Like Andrew said, you need to chown the RT-Shredder folder to the web server user; the user Apache/Nginx/whatever, is running as. Once you have that information use chown (man

[rt-users] automatically linking tickets together

Thanks for the pointers Tom. If I understand you correct, the mail route would be: * pipe mail through preprocessor (procmail presumably) * if that recipe gives back a ticket number (fetched based on the incoming subject by the REST interface), I add it to the subject * pass on the message to

Re: [rt-users] Date format in reports SearchResults::XLS Extension problem

In personal date prefs, this is that what I'm looking for. Thanks Now I can remowe XLS extension Regards, Jan 2013/11/13 Kevin Falcone falc...@bestpractical.com On Fri, Nov 08, 2013 at 12:58:11PM +0100, Jan Niezbędny wrote: First of all. It is possible to change date format in standart

[rt-users] onetime cc checkbox not working on 4.2

Hi, on my 4.2 RT installation the transaction onetime cc and bcc checkboxes do not seem to work properly: when checking the box, the corresponding email address is not being added to the One-Time Cc/Bcc input field. The problem seems to be in the checkboxToInput function in

Re: [rt-users] onetime cc checkbox not working on 4.2

On Fri, Nov 15, 2013 at 10:47:28AM -0500, Daniel De Marco wrote: on my 4.2 RT installation the transaction onetime cc and bcc checkboxes do not seem to work properly: when checking the box, the corresponding email address is not being added to the One-Time Cc/Bcc input field.

Re: [rt-users] My_LDAP AUTH FAILED error with ExternalAuth

So I managed to get debug logging working finally. Had to chmod the rt.log file to get it to write. Here's the pertinent information: [13962] [Fri Nov 15 15:14:53 2013] [debug]: Attempting to use external auth service: My_LDAP

[rt-users] (no subject)

Hi, RT: 4.0.7 I’m trying to include the html version of the Transaction Content in response template but only getting the text version. Template code is something like this, Content-Type: text/html RT-Attach-Message: yes Subject: [Update] {$Ticket-Subject}{$Transaction-Content(Type =