Hello,
I'm looking to create a custom dashboard, similar to the way in which
"QuickSearch" functions. I would like it to display a list of queues, and
then show how many tickets are New, Open, Stalled for each queue.
In the query builder I seem to be stuck at the getting RT to count the
total num
Hello,
Thank you for your reply.
I am using this one:
https://addons.mozilla.org/en-US/firefox/addon/autofill-forms/
On 11/06/14 03:13, Alex Peters wrote:
What is the specific add-on?
To me this sounds like an issue with the add-on rather than with RT. RT
just uses a standard text area ele
Hi All,
I've managed to get RT to send emails using a gmail account, but now
I'm trying to get it to read emails.
If understand this [email/mta/mua/etc] all correctly then I have to
have my own mta (as described here:
http://www.spencerstirling.com/computergeek/email.html) so t
Good Day,
One of the teams at my company is currently using ZenDesk for customer
support. They are unhappy with it and want to move to RT. The question:
does RT have any integration with JIRA? Does RT have any integration with
Salesforce? ZenDesk has both, and management has stated they cannot l
RT has a few ways to integrate with other products, it would help if you
could explain what the Jira integration is (though RT could easily replace
Jira as well, but that's my biased opinion) and how does it integratie with
Salesforce?
2014-06-17 17:20 GMT+02:00 Matt Brennan :
> Good Day,
>
>
On Sat, Jun 14, 2014 at 05:59:44PM +0200, Joop wrote:
> AllowEncryptDataInDB: allows encrypted data in the database.
>
> While having this set or unset I don't see any difference in the
> contents of the attachments table contents.
It shows an Encrypt/Decrypt link on Transactions in a ticket hist
On Mon, Jun 16, 2014 at 11:47:10AM +, Zawada Łukasz wrote:
> When i create ticket from the web it's all ok. When mandatory custom filed
> it's empty a get "Input must match [Mandatory]"
> But when i create ticket from email i could write comments/corespondence,
> change the queue, without any
On Mon, Jun 16, 2014 at 09:08:32AM -0400, Shawn Plummer wrote:
> Does anyone have any idea what could be causing this or ideas on how to
> troubleshoot this further?
Look for slow queries in your database (there are oracle specific
reports for this) or try turning on MasonX::Profiler in developmen
On Mon, Jun 16, 2014 at 12:00:47PM -0400, Al Joslin wrote:
> RT v/4.2.4, RT Assets v/1.0.1
>
> I have a problem where I cannot include an Article into a Ticket reply
>
> I have configured for Queue Specific Articles & Hotlist support
>
> I have the HotList drop down menus setup, but the selectio
On Mon, Jun 16, 2014 at 04:54:03PM -0400, Len Jaffe wrote:
> I'm adding a custom field type tp my RT instance to that I can create custom
> Show and Edit templates due to the data being stored in JSON.
>
> What I';ve found so far is that RT thinks my Text-based CF is multivalued, and
> when the ed
On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote:
> I'm looking to create a custom dashboard, similar to the way in which
> "QuickSearch" functions. I would like it to display a list of queues, and then
> show how many tickets are New, Open, Stalled for each queue.
>
> In the query build
On Tue, Jun 17, 2014 at 11:11:35AM -0400, Al Joslin wrote:
> RT will not go out and read a mailbox -- is this correct?
RT contains neither an MTA nor a MUA.
It hands mail off to an MTA to be delivered.
It expects you to invoke rt-mailgate with mail, whether than be via an
MTA, or in your case, via
On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:
> I found this thread and have a few questions:
Unfortunately, this thread appears to be unrelated to your problems.
> On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <[1]falc...@bestpractical.com>
> wrote:
>
> On Thu, Apr 10, 20
On Tue, Jun 10, 2014 at 12:21:35PM +1000, Alex Peters wrote:
> my $due_date = RT::Date->new($RT::SystemUser);
> $due_date->Set(
> Value => '11am Wednesday',
> Format => 'unknown',
> );
> my $ticket = RT::Ticket->new($RT::SystemUser);
> $ticket->Create(
> Queue => '',
> Subject => '',
>
On Tue, Jun 10, 2014 at 08:58:05AM +, Guadagnino Cristiano wrote:
> We have been using the rt-remind script for a long time.
>
> I have just noticed that it is not working anymore, so I looked at the output
> of the cron job that starts it weekly, and found a lot of messages like this:
>
>
On Tue, Jun 10, 2014 at 05:59:28PM -0700, Florin Andrei wrote:
> I still think there should be a setting somewhere that says "BTW, if you
> get requests on this extra port, that's okay too, don't complain about
> it". Oh well, it works now, so I'm not worried about it anymore.
RT complains once
On Wed, Jun 11, 2014 at 05:13:23PM -0400, epac wrote:
> for the third time in a few days, I'm finding myself looking at
> something strange.
>
> background:
>I'm running RT 4.0.16, against a Pg 8.4 DB, under apache 2.2, with
> mod_perl
>
>Someone created a ticket via https (last occuren
Bart,
Thanks for your reply. Basically, there are two functionalities they want
with JIRA: 1) Ability to create a JIRA ticket from within RT. This is so
that customer requests which will ultimately require code changes can be
properly linked; 2) See JIRA ticket status from within RT. For this on
On Tue, Jun 17, 2014 at 3:11 PM, Kevin Falcone
wrote:
> On Mon, Jun 16, 2014 at 04:54:03PM -0400, Len Jaffe wrote:
> > I'm adding a custom field type tp my RT instance to that I can create
> custom
> > Show and Edit templates due to the data being stored in JSON.
> >
> > What I';ve found so far i
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On 17-6-2014 20:55, Kevin Falcone wrote:
> On Sat, Jun 14, 2014 at 05:59:44PM +0200, Joop wrote:
>> AllowEncryptDataInDB: allows encrypted data in the database.
>>
>> While having this set or unset I don't see any difference in the
>> contents of the
In order make sure that we're solving the correct problem, since my
previous post was terse, and I'm not sure whether I used all the right key
words, please allow me to elaborate:
Based on a similar treatment by a colleague, I have created
local/html/Elements/CustomField_Local.pm
15 #$FieldTypes
On Tue, Jun 17, 2014 at 10:00:06PM +0200, Joop wrote:
> Thanks Kevin for your answer. I didn't link this pref with the
> Decrypt/Encrypt links in the transactions.
Doc patches welcome, I had to grep to convince myself it was the only
thing.
> Follow up question on this is: It is the admins respon
That was just a transcribing error on my part. I call a method on the
RT::Date object to get the date out in the expected format; a later message
in this thread shows the corrected code.
At any rate, the debug output is indicating a problem even before that
point.
On 18/06/2014 5:28 am, "Kevin Fa
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