Le 15/10/2014 19:50, rjandric via rt-users a écrit :
In your custom condition you should be able to finish by:
if ($hours ...) {
$self-SetTemplate(WorkingHoursTemplateName);
} elsif ($hours ) {
$self-SetTemplate(NonWorkingHoursTemplateName);
}
return 1;
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Le 15/10/2014 20:38, fleon a écrit :
I am having issues making your example work.
I created
/opt/rt4/local/html/MyCallbacks//Elements/ShowHistory/SkipTransaction and it
contains the following:
Wrong path, it must be:
Le 15/10/2014 22:59, Root Kev a écrit :
Any chance you could point me in the right direction as to how to patch
Email.pm to do the routing based on recipient email address?
I'm sorry, not until ...some months, I'm very busy on many RT projects :(
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On 15-10-2014 20:08, William Clarke wrote:
RT,
Little more info...
I have migrated\updated rt3 database to a fresh install of rt4.2.8. So
I can bounce back and forth between rt3 database and rt4 database with
$DatabaseName in RT_SiteConfig.pm.
rt4 database has RT::Extension::Assets plugin
Sorry, i mistyped.
The code is definitely executing, because i put a
RT-Logger-error($Transaction-Type); at the beginning of the code. But i
get all transactions shown on the main ticket view!
I even did just a return; on the code to see it exit and it shows the same.
Here is all the output
I made the code work! I got suspicious when i saw that emails from cron came
from user root, id =12. 12??? Isn't the superuser supposed to be id 1?
So i hardcoded 12 into the line:
return unless $Transaction-Creator == 12;
And now it hides those transactions.
I tried substituting the cron job
Joop,
Thank you very much for your reply. In case it's of any help, here are
logs when I set database to rt3 and assign Plugin( RTx::AssetTracker );
Let me know if there is any other info you might need to give me some
direction on getting AT3.0 up and running. I'm also going to try to get
Hi,
I've been asked to produce RT reports/Dashboards/ticket digests for
department heads. I think the easiest way for this is to set the AdminCC
for a ticket to the requester's manager. We have managers defined in AD so
this should be achievable via a scrip?
How would I progress this forward?
On Thu, Oct 16, 2014 at 05:13:38AM -0700, fleon wrote:
Can't i use RT::Action:SendEmail instead of RT::Action::Notify to avoid
getting the transaction on the ticket in the first place? That way i could
delete the callback...But i would need SendEmail to be able to read the
ticket information
On Wed, Oct 15, 2014 at 10:23:48AM +0200, Emmanuel Lacour wrote:
Is there any way to force RT to respect the incoming email/queue from
rt-mailgate over merging by the ticket numbers (when this type of thing
occurs)?
As I believe has been said, but I'll repeat it.
Using the ticket id instead
On Wed, Oct 15, 2014 at 11:56:38AM -0400, Mike Johnson wrote:
I did that query and it returned 26 rows.
All of the returned rows say the PrinicpalType is Group, which I would assume
means the 'OwnTicket' right is not granted to a specific user anywhere in RT.
Nope, every user in RT has a group
I experienced a bug with the Asset extension. When you find assets by name,
when you press the bulk update button and change one value, the name of the
search gets assigned to all assets.
Having found this, i wanted to delete all assets and reinsert them. So i
changed their status to deleted and
On 10/16/2014 02:43 PM, fleon wrote:
I experienced a bug with the Asset extension. When you find assets by name,
when you press the bulk update button and change one value, the name of the
search gets assigned to all assets.
Please explain more clearly what you mean by the name of the search.
Sorry, i will try to explain myself further. English is not my primary
language.
We user a number to identify our assets (with some exceptions that gives me
trouble). To better classify our assets, we use the format
device-location-id, so i am able to search only printers for example,
without
Thanks Emmanuel
I didn't see your answer when published.
Gaston
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