[rt-users] Email Tag

2015-06-30 Thread Bryon Baker
Hello all I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line. What is the best way to accomplish this? I have tried both

[rt-users] HTML from Article

2015-06-30 Thread Eierschmalz, Bernhard
Hello, is it possible to use Articles in HTML format (e.g. to design a table from an article)? Best regards Bernhard

Re: [rt-users] Email Tag

2015-06-30 Thread Bryon Baker
Is there somewhere I can go to find information about the X-headers? Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:bba...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America

Re: [rt-users] RT 4.2.10: Renumber imported tickets -- solved

2015-06-30 Thread Jeffrey Pilant
Joop wrote: On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and

Re: [rt-users] Email Tag

2015-06-30 Thread Joop
On 30-6-2015 15:43, Bryon Baker wrote: Hello all I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line. What is the

Re: [rt-users] RT 4.2.10: Renumber imported tickets -- solved

2015-06-30 Thread Joop
On 30-6-2015 17:06, Jeffrey Pilant wrote: Joop wrote: On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10,

Re: [rt-users] Email Tag

2015-06-30 Thread Joop van de Wege
Bryon Baker bba...@copesan.com schreef op 30 juni 2015 17:14:03 CEST: Is there somewhere I can go to find information about the X-headers? For example. serverfault.com/questions/205707/dkim-and-request-tracker-headers Your mail from RT. Joop

[rt-users] How to get latest transactions regardless of ticket?

2015-06-30 Thread Roman Massey
Hey does anyone have a script or any idea how to fetch latest transactions regardless of ticket? Can’t find any good docs on how to use the RT::Transactions method. Trying to do a “Facebook feed” of latest transactions for the dashboard. P.S. This community is awesome and I have a lot of