Hi All, hope some one can give me some insight to below or refer to a UTL
Currently I am using RT as below (must be the must be the simplest way of
using).
1. I have created a queue per each customer
2. and Create, admincc etc the customer and some internal supervisors
3. Each queue has its own
In my opinion this would best be done with Constituencies but using a plugin
for RT called RTIR.
https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html
On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
wrote:
Hi All, hope some one can give me some
Thank you the quick response Landon, this is great
On Wed, 5/8/15, Landon Stewart lstew...@iweb.com wrote:
Subject: Re: [rt-users] single queue for multiple customers
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
Cc:
Hello,
I need to know how to increase the size of attachments when using the web
interface to attach items to the ticket.
Steps to follow:
Click any ticket number click Actions in the top right corner (drop down
menu) click Reply
Click Browse underneath the big message box. Find your item ,
Here is the error in the logs:
mod_fcgid: error reading data, FastCGI server closed connection, referrer:
https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)
V/R,
Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description:
Hello,
Thank you for the information.
I am just very confused on where to update this. The link you gave helps me
understand why I need to make changes but doesn't really tell me where.
I am not good with Linux so I don't understand where mod_fcgi is?
Can you point me in the direction of
Hello everybody,
does RT 4.2.10 support forward of tickets as a whole (ideally CF's included
automatically in the body) to external email address, or do I have to mess
in the code as advised in this thread
(http://www.gossamer-threads.com/lists/rt/users/95422 5 years ago, RT
3.8.8)?
Thank you
So I have checked my fcgid.conf file in mods-available and it is set properly
Is there any way to make the database bigger?
The logs speak about the database.
V/R,
Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description:
Hi all.
This is resolved.
I felt a little foolish when i found group rights under the global
configuration options.
On 7/31/2015 4:55 PM, norman wrote:
Hello.
I'm trying to set up a new q and group of 3 users for a project that
we are working on.
The users should get full general and staff
I'd suggest hosting the executable elsewhere and including a link in the
ticket, rather than sending a 34MB executable via e-mail. Many mail servers
won't like the extension even if it accepts 34MB attachments.
On Aug 5, 2015, at 10:01 AM, Daniel Moore daniel.mo...@osbornewood.com
wrote:
Aaron-
I think you might also need to change a setting in your RT config. This doc
might be helpful: https://www.bestpractical.com/docs/rt/4.0/RT_Config.html
As a tangent, at one point, a colleague of mine mentioned looking at Dropbox
integration with RT. I could put you in touch with them
Hi to all:
I'm fairly new to RT, I have all my queues setup and working fine. I would
like to create aome articles (which I've heard i can create to attach to
tickets when closed with specific instructions for example). When creating
an article, even as root (have tried with user with full
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