My immediate thought is a rights problem. If you go to Admin > Global >
Group Rights, click the Requestors group, and find the rights for the
transactions you're sending, are they enabled? Same for the group(s) to
which the requestor belongs. That is, can the requestor, at some level,
view
Hello,
I'm using correspondence template and "On Correspond Notify Requestors and
Ccs" scrip for notify requestors when incident is resolved. but requestor
receive only :
Transaction appears to have no content.
when i send comment all is fine. This issue occurre only when i send
message to
On 15-12-2016 18:08, Alex Hall wrote:
> I've just discovered that "modify tickets" includes--for some strange
> reason--the comment right. Thus, if we want users to be able to modify
> other aspects of tickets, they automatically get granted the right to
> comment as well. This seems like an odd
On Thu, Dec 15, 2016 at 11:08 AM, Alex Hall wrote:
> You mentioned a rights debugger in 4.6. Is 4.6 out for testing?
Not yet.
Rights
> debugging sounds very useful!
My employer is sponsoring the rights debugger. BP said it would be
cored in 4.6 or 4.8.
-m
-
RT
I've just discovered that "modify tickets" includes--for some strange
reason--the comment right. Thus, if we want users to be able to modify
other aspects of tickets, they automatically get granted the right to
comment as well. This seems like an odd decision, but at least I think I've
found the
Hi Alex,
On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall wrote:
> Hi all,
> We've just discovered something odd. It seems that all users can comment on
> tickets, even though we've removed the "comment on tickets" right everywhere
> we've found it--all groups, privileged users,
Hi all,
We've just discovered something odd. It seems that all users can comment on
tickets, even though we've removed the "comment on tickets" right
everywhere we've found it--all groups, privileged users, everyone, etc. I
could simply remove the comment action from the actions list, but I'd
Hi Reinhold,
whats the goal of doing this? Not sure with ndbcluster, but we do it with
percona cluster and this does very well.
Torsten
-Ursprüngliche Nachricht-
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von
Reinhold Pescoller
Gesendet: Dienstag, 13.
On Wed, 14 Dec 2016 09:42:42 -0500
Mike Diehl wrote:
> At the risk of picking a fight, I'd like to understand this a bit better.
Happy to explain more -- and my instinct may have been wrong on one
count; see below.
> As long as the database supports minimum functions,